Dante and HappyChat AI are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Dante charges $25 per 1,000 tickets or chats and offers a range of usage tiers from a free plan with 50 message credits to a business plan with 40,000 message credits. Additional features include human handover, analytics and insights, and email lead capture. Dante's pricing plans range from $0 to $399 per month, with various add-ons such as unlimited AI messages, removal of branding, and custom domains available at additional costs.
HappyChat AI, on the other hand, charges slightly less at $24 per 1,000 tickets or chats and offers usage tiers ranging from a free plan with 50 messages per month to an enterprise plan with 50,000 messages per month. Unlike Dante, HappyChat AI does not support human handover but does offer analytics and insights, and email lead capture. HappyChat AI's pricing plans range from $0 to $399 per month, similar to Dante, but with different tier structures and no additional costs for features like unlimited messages or custom domains.
Overall, both tools provide comprehensive support capabilities with subtle differences in pricing and features, catering to various business needs and scales.
| Feature | Dante | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $24 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante,HappyChat AI, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs.
All three platforms provide AI customer support features, enabling automated responses to customer inquiries. This functionality helps reduce the workload on human support agents and improves response times.
While Dante does not offer AI features specifically for support agents, My AskAI includes these capabilities, providing additional tools to assist human agents. HappyChat AI's offering in this area is to be confirmed (TBC).
Dante offers a range of pricing plans from free to $399 per month, with additional costs for unlimited AI messages, custom domains, and extra chatbots. HappyChat AI’s plans range from free to $399 per month, with varying message limits. My AskAI offers three main plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA), all with a 30-day free trial.
The cost per 1,000 tickets/chats is significantly higher for My AskAI at $99 compared to Dante's $25 and HappyChat AI's $24. However, this may reflect the advanced capabilities and integrations offered by My AskAI.
Dante and HappyChat AI offer tiered message credits and limits, whereas My AskAI provides conversation-based tiers, with Essentials allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.
Both Dante and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. HappyChat AI does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor performance and optimize their customer support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available with Dante or HappyChat AI. This can help automate email responses and improve efficiency in handling email inquiries.
Email lead capture is supported by all three platforms, helping businesses gather and manage leads effectively.
Dante and HappyChat AI have specific content limits based on their pricing tiers. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and ease of use.
Dante and HappyChat AI offer multiple chatbots based on their pricing tiers. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the platforms provide a hosted help centre or a chatbot flow builder, indicating a focus on AI-driven interactions rather than structured flow-based support.
My AskAI offers extensive integrations with content and knowledge platforms, including Google Drive, Notion, Confluence, and more. Dante and HappyChat AI have more limited integrations in this area.
My AskAI supports a wide range of end-user integrations, including Zendesk, Intercom, Slack, and Teams, among others. Dante and HappyChat AI offer fewer integrations, with some features still in development.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant. Support varies, with My AskAI providing priority support and success managers for higher-tier plans, while Dante and HappyChat AI offer different levels of support based on their pricing tiers.
My AskAI utilizes advanced AI models like GPT-4o, Claude, and Gemini, providing sophisticated AI capabilities. Dante and HappyChat AI primarily use GPT-3 and GPT-4 models.
API access is available across all three platforms, allowing for customization and integration with existing systems.
My AskAI offers comprehensive features and integrations, particularly for support agents and AI email assistance, making it a robust option for businesses seeking advanced AI customer support solutions. While its cost per 1,000 tickets/chats is higher, the extensive capabilities and support may justify the investment for many organizations.
