Dante and CustomGPT are AI customer support tools designed to deflect support tickets by automating responses and providing analytics. Dante offers a more granular pricing structure with multiple tiers, starting from a free plan and scaling up to a business plan at $399 per month. It charges $25 per 1,000 tickets or chats and includes features like human handover, analytics, and email lead capture. Additional options such as unlimited AI messages, custom domains, and extra chatbots are available as add-ons.
On the other hand, CustomGPT positions itself at a higher price point, charging $250 per 1,000 tickets or chats. Its pricing plans start at $99 per month for the Standard tier and go up to $499 per month for the Premium tier, with custom pricing for enterprise solutions. While it also offers analytics and email lead capture, it lacks the human handover feature. CustomGPT's usage tiers are based on the number of GPT-4 queries per month, catering to different levels of business needs.
| Feature | Dante | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $250 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante,CustomGPT, andMy AskAIare AI customer support tools designed to deflect support tickets by automating responses and providing assistance. Each tool offers a variety of features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Dante, CustomGPT, and My AskAI—offer robust AI customer support features. However, My AskAI distinguishes itself by also offering AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets more efficiently.
Dante offers a wide range of pricing options, starting from a free plan to a business plan priced at $399 per month. Additional features such as unlimited AI messages and custom domains come with extra costs. CustomGPT's plans range from $99 to $499 per month, with an enterprise option available for custom pricing. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When it comes to cost efficiency per 1,000 tickets or chats, Dante is the most economical at $25. My AskAI follows at $99, while CustomGPT is significantly higher at $250.
Dante offers various usage tiers, from 50 message credits in the free plan to 40,000 message credits in the business plan. CustomGPT provides 1,000 to 5,000 GPT-4 queries per month, with custom options for enterprise users. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan offers 1,000, and the Enterprise plan provides unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
Both Dante and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. CustomGPT does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Dante or CustomGPT. This functionality can significantly enhance email management and customer communication.
Email lead capture is available across all three platforms, enabling businesses to collect and manage leads effectively.
Dante and CustomGPT have specific content limits based on their pricing tiers. Dante's limits range from 500,000 to 100 million characters per chatbot, while CustomGPT offers 60 to 300 million words stored. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Dante and CustomGPT offer multiple chatbots based on their plans, with Dante providing up to 40 chatbots and CustomGPT up to 100. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
None of the three platforms offer a hosted help center or a chatbot flow builder.
Dante, CustomGPT, and My AskAI integrate with various content and knowledge platforms. My AskAI has a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more, making it highly versatile.
My AskAI supports a wide array of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more. Dante and CustomGP
