Dante and Customerly are AI customer support tools designed to deflect support tickets through automated interactions. Dante offers a tiered pricing structure with options ranging from a free plan to a $399 per month business plan. It charges $25 per 1,000 tickets or chats and provides additional features such as human handover, analytics/insights, and email lead capture. While Dante does not include an AI email assistant, it offers various add-ons like unlimited AI messages for $49 per month and the ability to remove branding for $29 per month.
In contrast, Customerly's pricing is more usage-based, starting at $9 per month for the Essential plan and going up to $299 per month for the Enterprise plan, with a significantly higher cost of $300 per 1,000 tickets or chats. Customerly includes capabilities like human handover, analytics/insights, AI email assistant, and email lead capture. The price plans are structured to scale with usage, making it potentially more suitable for larger enterprises with complex needs.
Overall, Dante positions itself as a more cost-effective solution with a variety of flexible add-ons, while Customerly offers comprehensive features at a higher price point, emphasizing its suitability for larger-scale operations.
| Feature | Dante | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $300 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante, Customerly, and My AskAI are AI-powered customer support tools designed to assist businesses in deflecting support tickets through automated responses and interactions. Each platform offers unique features, pricing plans, and capabilities, making them suitable for different business needs.
All three platforms, Dante, Customerly, and My AskAI, provide AI customer support features, allowing businesses to automate customer interactions and reduce the burden on human support agents. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Dante offers a range of pricing plans starting from a free tier up to a business tier at $399 per month, with additional costs for unlimited AI messages, removing branding, chat records, extra chatbots, message credits, and custom domains. Customerly's plans range from $9 to $299 per month, based on usage. My AskAI provides three main plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request, with a 30-day free trial available for all plans.
For AI handling of 1,000 tickets/chats, Dante charges $25, Customerly charges $300, and My AskAI charges $99. This makes Dante the most cost-effective option for high-volume AI interactions, followed by My AskAI.
Dante's usage tiers are based on message credits, ranging from 50 in the free tier to 40,000 in the business tier. Customerly uses a usage-based billing system for its paid plans. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations priced at $0.10 each.
All three platforms support human handover, allowing complex queries to be transferred to human agents. They also provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
Customerly and My AskAI both offer an AI email assistant, while Dante does not. All three platforms support email lead capture, aiding businesses in gathering potential customer information.
Dante's content limits range from 500K characters per chatbot in the free tier to 100M in the business tier. Customerly's content limits vary from 1,000 interactions in the Essential plan to 50,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Dante allows for 1 chatbot in the free plan and up to 40 in the business plan. Customerly does not specify the number of chatbots or agents. My AskAI supports 1 chatbot with both public and private modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly offers a hosted help centre and a chatbot flow builder, features not available in Dante or My AskAI.
Dante integrates with websites, Zotero Library, YouTube, Google Drive, and various file types. Customerly integrates with its help center. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Dante and My AskAI provide extensive end-user integrations, including popular platforms like Wordpress, Google Drive, Discord, Facebook Messenger, LinkedIn, and more. Customerly also offers several integrations, including Wordpress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, and Bubble.
All three platforms are GDPR compliant but not SOC-2 compliant. My AskAI offers tiered support options, including web, email, priority support, video support, and a dedicated success manager for enterprise clients. Dante and Customerly's support details are less specified, with Dante offering Discord community support for higher tiers.
Dante uses GPT-3.5 Turbo, GPT-4o mini, and GPT-4o models. Customerly uses GPT-4o. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini available for enterprise clients. All three platforms provide API access.
My AskAI differentiates itself with its support for AI features for support agents, extensive integrations, and flexible conversation limits. Its competitive pricing and comprehensive support options make it a strong contender in the AI customer support market.
