AI customer support features comparison: Dante vs CoSupport AI

Overview

Dante, CoSupport AI, and My AskAI are AI customer support tools designed to streamline and enhance customer service by deflecting support tickets. Each offers unique features, pricing structures, and capabilities geared towards different user needs.

AI Customer Support Features

All three platforms provide AI customer support features. However, CoSupport AI and My AskAI extend their offerings to include AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets efficiently. Dante does not offer these additional AI features for support agents.

Pricing and Plans

Dante offers a wide range of pricing plans starting from a free tier to a business plan at $399 per month, with various add-ons available for additional costs. For instance, unlimited AI messages cost $49 per month, and extra chatbots are priced at $5 per chatbot per month. My AskAI has a more straightforward pricing structure with three main plans: Essentials at $60, Pro at $99, and Enterprise available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card. CoSupport AI does not provide detailed pricing information publicly.

AI Ticket/Chat Costs

When it comes to the cost per 1,000 tickets or chats, Dante charges $25, while My AskAI has a higher rate of $99. CoSupport AI does not disclose this information.

Usage Tiers

Dante's usage tiers range from 50 message credits in the free plan to 40,000 message credits in the business plan. In contrast, My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits. CoSupport AI does not provide details on usage tiers.

Human Handover and Analytics

Both Dante and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. They also offer conversation analytics and insights. CoSupport AI does not provide information on these features.

Additional Features

My AskAI stands out with its AI email assistant and email lead capture capabilities, features that Dante does not offer. CoSupport AI's feature set in these areas is not disclosed.

Content Limits and Number of Agents

Dante imposes content limits based on the plan, ranging from 500,000 characters in the free plan to 100 million characters in the business plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. For the number of chatbots or agents, Dante ranges from 1 to 40, while My AskAI offers 1 chatbot in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan. CoSupport AI does not provide specific information on these aspects.

Integrations

My AskAI offers extensive integrations with various content and knowledge bases, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. It also integrates with multiple end-user platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and more. Dante provides a broad range of integrations but is less comprehensive compared to My AskAI. CoSupport AI's integration capabilities are not detailed.

Compliance and Support

Both Dante and My AskAI are GDPR compliant, but neither is SOC-2 compliant. In terms of support, My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise users. Dante provides support via a Discord community and API setup support for higher-tier plans. CoSupport AI's support options are not specified.

AI Models and API Access

Dante uses GPT-3.5 Turbo, GPT-4o mini, and GPT-4o models, while My AskAI employs GPT-4o across all plans and offers additional models like Claude and Gemini for Enterprise users. Both platforms provide API access. CoSupport AI uses its own AI models, but further details are not provided.

Conclusion

My AskAI distinguishes itself with a clear pricing structure, extensive integrations, and additional features like an AI email assistant and email lead capture. These features, combined with comprehensive support options and flexible usage tiers, position My AskAI as a robust and versatile solution in the AI customer support market.