AI customer support features comparison: Dante vs Cody AI

Overview of AI Customer Support Tools

Dante, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and assist in customer interactions. Each offers unique features, pricing plans, and capabilities that cater to different business needs.

Key Features and Capabilities

All three platforms provide AI customer support features, but My AskAI stands out by also offering AI features specifically designed for support agents. This includes capabilities like AI Email Assistant and Email Lead Capture, which are not available in Dante or Cody AI.

Pricing Plans

Dante offers a tiered pricing structure ranging from a free plan to a $399/month business plan, with additional costs for unlimited AI messages, custom domains, and extra chatbots. Cody AI's pricing is more straightforward with three plans: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. My AskAI provides three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Dante charges $25, Cody AI charges $29, and My AskAI charges $99. Despite the higher cost, My AskAI compensates with additional features and higher conversation limits.

Usage Tiers

Dante's usage tiers range from 50 message credits on the free plan to 40,000 message credits on the business plan. Cody AI offers tiers from 2,500 to 25,000 credits. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional $0.10 per conversation beyond the limits.

Human Handover and Analytics

Both Dante and My AskAI support human handover, allowing seamless transition from AI to human agents. However, only My AskAI provides conversation analytics and insights as a standard feature, giving businesses valuable data to optimize customer interactions.

Integrations

My AskAI offers extensive integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, Zendesk, Intercom, and Salesforce. Dante and Cody AI have fewer integration options, with Dante supporting platforms like WordPress and Google Drive, and Cody AI integrating with Slack and Discord.

Content Limits and Chatbots

Dante has varying content limits based on the plan, from 500K characters on the free plan to 100M characters on the business plan. Cody AI's content limits are based on the number of documents and website pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. For chatbots, Dante offers up to 40 chatbots on its highest plan, Cody AI up to 50, while My AskAI provides unlimited chatbots on the Enterprise plan.

Compliance and Support

Both Dante and My AskAI are GDPR compliant, but none of the platforms are SOC-2 compliant. Support varies across the platforms, with My AskAI offering web and email support on the Essentials plan, priority support on the Pro plan, and dedicated success manager support on the Enterprise plan. In contrast, Dante and Cody AI offer more limited support options.

AI Models and API Access

All three platforms provide API access and utilize advanced AI models. Dante uses GPT-3.5 Turbo and GPT-4o models, Cody AI uses GPT-4o and Claude 3.5 Sonnet, while My AskAI offers GPT-4o across all plans, with additional models like Claude and Gemini available on the Enterprise plan.

Conclusion

In summary, while Dante and Cody AI offer robust AI customer support features, My AskAI distinguishes itself with additional features for support agents, extensive integrations, and comprehensive support options. This makes My AskAI a versatile choice for businesses looking to enhance their customer support capabilities.