Dante and Chatwith are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Dante offers a comprehensive range of pricing plans, starting from a free tier with 50 message credits and scaling up to a business plan with 40,000 message credits at $399 per month. In contrast, Chatwith provides three main usage tiers: a free plan with 50 messages per month, a standard plan at $19 per month for 2,000 messages, and a business plan starting at $59 per month for 3,000 messages. Dante's pricing per 1,000 tickets is $25, slightly higher than Chatwith's $24.
Both platforms provide essential features such as analytics and insights, and email lead capture, but differ significantly in other areas. Dante supports human handover, which allows seamless transition to human agents when necessary, a feature absent in Chatwith. Additionally, Dante offers various add-ons like unlimited AI messages, chat records, and custom domains, providing flexibility for customization. Chatwith, on the other hand, does not support AI email assistants or human handovers but maintains competitive pricing and a straightforward tier system.
| Feature | Dante | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $24 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante,Chatwith, andMy AskAIare AI customer support tools designed to deflect support tickets and provide automated assistance to users. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Dante, Chatwith, and My AskAI—offer robust AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support experience.
Dante offers a wide array of plans ranging from free to $399 per month, with additional charges for unlimited AI messages, chat records, and custom domains. Chatwith's pricing starts at $0 and goes up to $59 per month, with simpler tiers. My AskAI offers plans starting at $60 for the Essentials package, $99 for Pro, and a custom Enterprise plan. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Dante charges $25, Chatwith charges $24, and My AskAI charges $99. While My AskAI's rate is higher, it includes advanced features and integrations that may justify the cost for certain businesses.
Dante provides usage tiers based on message credits, ranging from 50 to 40,000 message credits. Chatwith offers tiers based on the number of messages per month, from 50 to 3,000. My AskAI uses a conversation-based model, offering 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with a $0.10 charge per conversation beyond the limits.
Both Dante and My AskAI support human handover, allowing complex queries to be transferred to human agents. Chatwith does not offer this feature, potentially limiting its effectiveness in more nuanced support scenarios.
All three platforms provide conversation analytics and insights, helping businesses understand user interactions and improve their support strategies.
My AskAI is the only platform among the three that offers an AI email assistant, adding another layer of support automation. This feature is not available in Dante or Chatwith.
All three platforms—Dante, Chatwith, and My AskAI—include email lead capture capabilities, enabling businesses to gather valuable customer information.
Dante and Chatwith have specific content limits based on their pricing tiers. My AskAI, however, offers unlimited webpages and documents across all its plans, with automatic updates, providing greater flexibility for content management.
Dante and Chatwith offer a varying number of chatbots based on the pricing tier, with Dante allowing up to 40 chatbots and Chatwith up to 2. My AskAI offers 1 chatbot in Essentials and Pro plans, but with the ability to operate in both public and private modes, and unlimited chatbots in the Enterprise plan.
None of the three platforms provide a hosted help centre or a chatbot flow builder, focusing instead on direct AI interactions.
My AskAI offers extensive content and knowledge integrations, including popular platforms like Google Drive, Notion, Confluence, and SharePoint. Dante and Chatwith also provide integrations but with fewer options compared to My AskAI.
My AskAI supports a wide range of end-user integrations, including popular CRM and communication tools like Zendesk, Intercom, HubSpot, and Slack. Dante and Chatwith also offer various integrations but are not as comprehensive as My AskAI's offerings.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, My AskAI offers more comprehensive options, including web, email, and priority support for higher-tier plans, as well as a dedicated success manager for Enterprise clients. Dante and Chatwith offer community support and limited email support based on the pricing tier.
Dante uses GPT-3.5 Turbo, GPT-4o mini, and GPT-4o models. Chatwith employs GPT-3.5 Turbo for its Standard plan and GPT-4 for its Business plan. My AskAI uses GPT-4o for Essentials and Pro plans, with the option to use Claude and Gemini models in the Enterprise plan.
All three platforms—Dante, Chatwith, and My AskAI—provide API access, allowing for custom integrations and extended functionality.
While Dante and Chatwith offer competitive features and pricing, My AskAI stands out with its additional AI features for support agents, extensive integrations, and comprehensive support options. This makes it a robust choice for businesses seeking a versatile AI customer support solution.
