Dante and Chatling are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Dante offers a range of usage tiers from a free plan with 50 message credits to a business plan with 40,000 message credits, with pricing starting at $9 per month for the entry plan and going up to $399 per month for the business plan. Additional features such as unlimited AI messages, chat records, and custom domains are available at extra costs. Dante supports human handover and provides analytics and insights, but it does not include an AI email assistant.
Chatling, on the other hand, provides a more cost-effective solution with a price of $16 per 1,000 tickets/chats compared to Dante's $25. Its usage tiers range from a free plan with 100 chats per month to an ultimate plan with 20,000 chats per month, with pricing starting at $35 per month for the pro plan and $99 per month for the ultimate plan. Chatling also offers analytics and insights and email lead capture but lacks human handover and an AI email assistant. Both tools aim to improve customer support operations but differ in their pricing structures and specific feature sets.
| Feature | Dante | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $16 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing models, and capabilities that cater to different business needs.
All three platforms—Dante, Chatling, and My AskAI—provide AI customer support features, ensuring automated responses to common customer inquiries. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing the overall efficiency of the support team.
Dante's pricing ranges from a free tier to a $399/month Business plan, with additional costs for unlimited AI messages, chat records, and custom domains. Chatling offers a simpler pricing structure with a free tier and paid plans at $35/month and $99/month. My AskAI has tiered pricing starting at $60 for the Essentials plan, $99 for the Pro plan, and custom pricing for the Enterprise plan. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
In terms of AI pricing per 1,000 tickets/chats, Chatling is the most cost-effective at $16, followed by Dante at $25. My AskAI is priced higher at $99, but this cost is reflected in its advanced features and broader integrations.
Dante and Chatling offer various usage tiers based on message credits or chat limits. Dante's free tier includes 50 message credits, scaling up to 40,000 message credits in the Business plan. Chatling offers 100 chats per month in the free tier, with up to 20,000 chats in the Ultimate plan. My AskAI provides 200 conversations per month under the Essentials plan, 1,000 conversations in the Pro plan, and unlimited conversations for Enterprise clients, with additional conversations costing $0.10 each.
Both Dante and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatling lacks this feature, potentially limiting its effectiveness in complex support scenarios.
All three platforms—Dante, Chatling, and My AskAI—offer conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI includes an AI email assistant, a feature not available in Dante or Chatling. This functionality can help automate email responses, further reducing the workload on human agents.
Email lead capture is supported by all three platforms, enabling businesses to gather customer information and follow up on potential leads.
Dante and Chatling have character limits for their chatbots, varying by plan. My AskAI, however, offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility for content management.
Dante and Chatling offer multiple chatbots based on the pricing tier. My AskAI offers a single chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots for Enterprise clients, catering to businesses with extensive requirements.
None of the three platforms provide a hosted help center, focusing instead on chatbot and AI support functionalities.
Chatling includes a chatbot flow builder, a feature absent in both Dante and My AskAI. This tool can help design custom conversation flows, enhancing user interaction.
Dante, Chatling, and My AskAI support various content and knowledge integrations. My AskAI stands out with a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, offering extensive flexibility and connectivity.
