Dante and Chatbase are AI customer support tools designed to deflect support tickets by automating responses and providing insights. Both platforms offer tiered pricing structures based on usage and provide analytics and email lead capture capabilities. Dante's pricing starts at $9 per month for the Entry plan, scaling up to $399 per month for the Business plan, with additional options for unlimited AI messages and custom domains. Chatbase's pricing begins at $19 per month for the Hobby plan, reaching $399 per month for the Unlimited plan, with extra costs for additional message credits and chatbots.
Both platforms charge $25 per 1,000 tickets or chats. Dante supports human handover, allowing for seamless transition to human agents when necessary, a feature not available in Chatbase. While both tools offer comprehensive analytics and insights, neither provides an AI email assistant. Chatbase's entry-level plans offer fewer free messages compared to Dante, but it provides a slightly lower cost for extra message credits and chatbots. Overall, Dante and Chatbase cater to different needs and budgets, offering flexible solutions for businesses looking to enhance their customer support operations.
| Feature | Dante | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $25 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers unique features, pricing plans, and capabilities, making them suitable for different business needs.
All three platforms—Dante, Chatbase, and My AskAI—provide AI customer support features. This core functionality helps businesses automate responses to common customer inquiries, reducing the burden on human support agents.
While Dante does not offer AI features specifically for support agents, both Chatbase and My AskAI include this capability. This feature helps support agents by providing them with AI-generated suggestions and insights, improving their efficiency and effectiveness.
Dante offers a wide range of pricing plans, starting from a free tier and extending up to $399 per month for the Business plan. Chatbase also provides a free tier, with paid plans ranging from $19 to $399 per month. My AskAI has a more streamlined pricing structure with plans starting at $60 per month for the Essentials plan, $99 for Pro, and a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Both Dante and Chatbase charge $25 per 1,000 tickets or chats. In contrast, My AskAI charges $99 for the same number of interactions, which might be higher but could reflect additional features or capabilities.
Dante and Chatbase offer various usage tiers based on the number of messages or credits. Dante's tiers range from 50 message credits in the free plan to 40,000 in the Business plan. Chatbase's tiers range from 20 messages per month in the free plan to 40,000 messages in the Unlimited plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Dante and My AskAI support human handover, allowing complex queries to be transferred to human agents seamlessly. Chatbase does not offer this feature.
All three platforms—Dante, Chatbase, and My AskAI—provide conversation analytics and insights. This feature helps businesses understand customer interactions better and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Dante or Chatbase. This functionality can help automate email responses, further reducing the workload on human agents.
All three platforms support email lead capture, helping businesses gather customer information and follow up on potential leads.
Dante and Chatbase have specific character limits for chatbots based on the plan. Dante's limits range from 500K characters in the free plan to 100M characters in the Business plan. Chatbase offers up to 11M characters per chatbot in its higher-tier plans. My AskAI, however, provides unlimited webpages and documents in all its plans, updated automatically, offering greater flexibility.
Dante and Chatbase offer a varying number of chatbots based on the plan, with Dante providing up to 40 chatbots in the Business plan and Chatbase offering up to 10 in the Unlimited plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
