AI customer support features comparison: Dante vs Chatbase

Overview

Dante, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers unique features, pricing plans, and capabilities, making them suitable for different business needs.

AI Customer Support Features

All three platforms—Dante, Chatbase, and My AskAI—provide AI customer support features. This core functionality helps businesses automate responses to common customer inquiries, reducing the burden on human support agents.

AI Features for Support Agents

While Dante does not offer AI features specifically for support agents, both Chatbase and My AskAI include this capability. This feature helps support agents by providing them with AI-generated suggestions and insights, improving their efficiency and effectiveness.

Pricing Plans

Dante offers a wide range of pricing plans, starting from a free tier and extending up to $399 per month for the Business plan. Chatbase also provides a free tier, with paid plans ranging from $19 to $399 per month. My AskAI has a more streamlined pricing structure with plans starting at $60 per month for the Essentials plan, $99 for Pro, and a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Both Dante and Chatbase charge $25 per 1,000 tickets or chats. In contrast, My AskAI charges $99 for the same number of interactions, which might be higher but could reflect additional features or capabilities.

Usage Tiers

Dante and Chatbase offer various usage tiers based on the number of messages or credits. Dante's tiers range from 50 message credits in the free plan to 40,000 in the Business plan. Chatbase's tiers range from 20 messages per month in the free plan to 40,000 messages in the Unlimited plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Dante and My AskAI support human handover, allowing complex queries to be transferred to human agents seamlessly. Chatbase does not offer this feature.

Conversation Analytics/Insights

All three platforms—Dante, Chatbase, and My AskAI—provide conversation analytics and insights. This feature helps businesses understand customer interactions better and improve their support strategies.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Dante or Chatbase. This functionality can help automate email responses, further reducing the workload on human agents.

Email Lead Capture

All three platforms support email lead capture, helping businesses gather customer information and follow up on potential leads.

Content Limits

Dante and Chatbase have specific character limits for chatbots based on the plan. Dante's limits range from 500K characters in the free plan to 100M characters in the Business plan. Chatbase offers up to 11M characters per chatbot in its higher-tier plans. My AskAI, however, provides unlimited webpages and documents in all its plans, updated automatically, offering greater flexibility.

Number of Chatbots/Agents

Dante and Chatbase offer a varying number of chatbots based on the plan, with Dante providing up to 40 chatbots in the Business plan and Chatbase offering up to 10 in the Unlimited plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre & Chatbot Flow Builder

None of the three platforms offer a hosted help centre or chatbot flow builder, focusing instead on direct AI-driven interactions.

Integrations (Content/Knowledge)

Dante, Chatbase, and My AskAI support various integrations for content and knowledge bases. My AskAI offers the most extensive range, including integrations with Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, among others. Dante and Chatbase offer more limited options.

Integrations (End Users)

My AskAI also excels in end-user integrations, supporting platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and many more. Dante and Chatbase offer fewer integrations, focusing on popular platforms like WordPress, WhatsApp, and Slack.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. My AskAI offers robust support options, including web, email, video, and a success manager for enterprise clients. Dante and Chatbase provide varying levels of support based on the pricing plan, with Chatbase offering 24/7 support and an account manager in its Unlimited plan.

AI Models Available

Dante uses GPT-3.5 Turbo and GPT-4o models, while Chatbase uses GPT-4o. My AskAI offers GPT-4o across all plans and includes additional models like Claude and Gemini in the Enterprise plan.

API Access

All three platforms provide API access, allowing businesses to integrate their AI customer support capabilities into existing systems.

In summary, while Dante and Chatbase offer competitive features and pricing, My AskAI distinguishes itself with its extensive integrations, AI email assistant, and comprehensive support options. These features make My AskAI a versatile choice for businesses looking for a robust AI customer support solution.