Dante and Chat Thing are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Dante offers a range of pricing plans starting from a free tier with 50 message credits up to a business tier at $399 per month for 40,000 message credits. Additional features like unlimited AI messages, chat records, and custom domains are available as add-ons. Dante also supports human handover and provides analytics and insights, along with email lead capture functionality. However, it does not include an AI email assistant.
Chat Thing, on the other hand, offers competitive pricing with a cost of $13 per 1,000 tickets/chats. Its pricing plans range from a free tier with 80,000 message tokens per month to an enterprise tier at $299 per month for 120,000,000 message tokens. While Chat Thing also provides analytics and insights along with email lead capture, it lacks human handover capabilities and an AI email assistant. Chat Thing's pricing structure is more focused on high-volume usage, making it a potentially cost-effective option for businesses with substantial messaging needs.
| Feature | Dante | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $13 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance. Each platform offers distinct features, pricing plans, and capabilities, catering to various business needs.
All three platforms—Dante, Chat Thing, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and productivity.
Dante offers a tiered pricing model starting from a free plan up to $399 per month for business users, with additional costs for unlimited AI messages, chat records, and extra chatbots. Chat Thing’s pricing ranges from free to $299 per month, with different message token limits. My AskAI’s plans are simpler, starting at $60 for the Essentials plan and going up to $99 for the Pro plan, with a 30-day free trial available for all plans.
Dante charges $25 per 1,000 tickets/chats, while Chat Thing offers a lower rate at $13. My AskAI has the highest rate at $99 per 1,000 tickets/chats, which may reflect the additional features and integrations it provides.
Dante’s usage tiers are based on message credits, ranging from 50 credits on the free plan to 40,000 credits on the business plan. Chat Thing offers a significantly higher number of message tokens, from 80,000 on the free plan to 120 million on the enterprise plan. My AskAI uses a conversation-based model, offering 200 conversations per month on the Essentials plan and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Dante and My AskAI support human handover, allowing seamless transitions from AI to human agents when necessary. Chat Thing does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support services.
My AskAI is the only platform that includes an AI email assistant, which can help automate email responses and improve email management for support teams.
All three platforms—Dante, Chat Thing, and My AskAI—offer email lead capture features, aiding in the collection of customer information for follow-up and marketing purposes.
Dante and Chat Thing have specific content limits based on characters or storage tokens, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Dante and Chat Thing provide multiple chatbots based on the plan, with Dante offering up to 40 chatbots and Chat Thing offering unlimited chatbots on the enterprise plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct AI interaction and support.
Dante integrates with various content sources like websites, Google Drive, and YouTube. Chat Thing supports integrations with YouTube, websites, and RSS feeds. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Dante and Chat Thing support integrations with multiple end-user platforms, including social media and messaging systems. My AskAI offers extensive integrations with platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various chat systems, providing comprehensive connectivity for customer support operations.
All three platforms are GDPR compliant but do not have SOC-2 compliance. Support varies, with Dante offering community and API setup support, Chat Thing providing tiered support from community to 24/7 phone and chat support, and My AskAI offering web, email, video, and Slack support along with a dedicated success manager for enterprise users.
Dante uses GPT-3.5 Turbo and GPT-4 models. Chat Thing employs GPT-4. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for enterprise users. All three platforms provide API access for integration and customization purposes.
While all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities for support agents, a comprehensive range of integrations, and an AI email assistant. These features, combined with its conversation-based pricing model and extensive support options, position My AskAI as a versatile and powerful tool for businesses looking to enhance their customer support operations.
