Dante and Chaindesk are AI customer support tools designed to deflect support tickets by automating customer interactions. Dante offers a range of pricing plans starting from a free tier with 50 message credits to a business plan priced at $399 per month, with additional costs for unlimited AI messages, chat records, extra chatbots, and custom domains. Dante charges $25 per 1,000 tickets/chats and provides features such as human handover, analytics/insights, and email lead capture, but does not include an AI email assistant.
Chaindesk, on the other hand, has a more cost-effective pricing structure at $13 per 1,000 tickets/chats, with usage tiers ranging from a free plan with 100 message credits to an enterprise plan at $499 per month. Chaindesk also supports human handover, analytics/insights, and email lead capture, and includes an AI email assistant. This makes Chaindesk a comprehensive solution for businesses looking for more integrated email support capabilities at a lower per-ticket cost.
| Feature | Dante | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $13 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities, catering to various business needs.
All three platforms, Dante, Chaindesk, and My AskAI, provide AI customer support features aimed at automating responses and reducing the workload on human agents. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Dante offers a range of pricing plans starting from free to $399 per month, with additional charges for extra services like unlimited AI messages and custom domains. Chaindesk's plans range from free to $499 per month, while My AskAI offers plans starting at $60, with a 30-day free trial available on all plans without requiring a credit card. This makes My AskAI more accessible for new users to try before committing.
For AI pricing per 1,000 tickets or chats, Chaindesk is the most cost-effective at $13, followed by Dante at $25. My AskAI is priced at $99, which is higher but includes comprehensive AI features for support agents.
Dante and Chaindesk provide usage tiers based on message credits, with Dante offering up to 40,000 and Chaindesk up to 100,000 message credits per month. My AskAI, however, uses a conversation-based model, with the Pro plan allowing 1,000 conversations per month and the Enterprise plan offering unlimited conversations. This model can be more predictable and scalable for businesses with high interaction volumes.
All three platforms support human handover and conversation analytics, ensuring seamless transitions between AI and human agents and providing valuable insights into customer interactions.
Both Chaindesk and My AskAI include an AI email assistant, which is not available in Dante. This feature can significantly enhance email management and response times.
Email lead capture is supported by all three platforms, helping businesses gather and manage potential customer information efficiently.
Dante and Chaindesk have specific content limits based on pricing tiers, with Dante offering up to 100 million characters and Chaindesk up to 300 million words. My AskAI provides unlimited webpages and documents across all plans, automatically updating content, which offers greater flexibility and ease of use.
Dante and Chaindesk limit the number of chatbots or agents based on the pricing plan, with Dante offering up to 40 chatbots and Chaindesk up to 100 agents. My AskAI provides a single chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited agents in the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, indicating a focus on direct customer support interactions rather than extensive self-service portals.
Dante and Chaindesk support integrations with various content sources like websites, Google Drive, and YouTube. My AskAI offers a broader range of integrations, including Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it more versatile for businesses with diverse content management needs.
All platforms support integrations with end-user platforms like Slack, WhatsApp, and Zapier. My AskAI further extends its integrations to include HubSpot, Teams, Tidio, LiveChat, and more, providing extensive connectivity options for seamless customer support operations.
