Dante and Botsonic are AI customer support tools designed to deflect support tickets and streamline customer interactions. Dante offers a tiered pricing structure with a base cost of $25 per 1,000 tickets or chats, and multiple usage tiers ranging from a free plan with 50 message credits to a business plan with 40,000 message credits. Additional features include human handover, analytics and insights, and email lead capture, but it does not support an AI email assistant. Dante's price plans start at $0 per month for the free tier and go up to $399 per month for the business tier, with various add-ons available for additional functionalities.
Botsonic, on the other hand, charges $41 per 1,000 tickets or chats and offers three main usage tiers: a free plan with a one-time allowance of 100 messages, a professional plan with 3,000 messages per month, and an enterprise plan with 25,000 messages per month. Unlike Dante, Botsonic includes an AI email assistant but lacks human handover capabilities. Both platforms provide analytics and insights as well as email lead capture. Botsonic's pricing starts at $0 per month for the free tier, $49 per month for the professional tier, and $800 per month for the enterprise tier.
In summary, Dante positions itself as a more flexible and cost-effective option for smaller to medium-sized businesses with lower price points and a variety of add-ons, whereas Botsonic caters to larger enterprises with its higher message allowances and integrated AI email assistant, albeit at a higher cost.
| Feature | Dante | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $41 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each offers unique features and pricing structures, catering to different business needs.
All three platforms—Dante, Botsonic, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Dante nor Botsonic offer.
Dante offers a range of pricing plans from free to $399 per month, with additional costs for unlimited AI messages, removing branding, chat records, extra chatbots, message credits, and custom domains. Botsonic has a simpler structure with plans ranging from free to $800 per month. My AskAI’s pricing starts at $60 per month for the Essentials plan, going up to $99 for the Pro plan, and offers enterprise pricing upon request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Dante is the most affordable at $25, followed by Botsonic at $41. My AskAI is priced higher at $99 per 1,000 tickets/chats.
Dante and Botsonic offer various usage tiers based on message credits. Dante’s tiers range from 50 to 40,000 message credits, while Botsonic’s range from 100 to 25,000 messages per month. My AskAI offers tiers based on conversations, starting at 200 per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan. My AskAI also charges $0.10 per conversation beyond the limits.
Both Dante and My AskAI support human handover, allowing for a seamless transition from AI to human agents when necessary. Botsonic does not offer this feature.
All three platforms—Dante, Botsonic, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
Botsonic and My AskAI both offer an AI email assistant, a feature not available in Dante. This can be particularly useful for businesses looking to automate email responses in addition to chat interactions.
All three platforms include email lead capture capabilities, helping businesses gather potential customer information through AI interactions.
Dante and Botsonic have specific content limits based on their pricing tiers, ranging from 500K to 100M characters per chatbot for Dante and 1M to 200M uploaded characters for Botsonic. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Dante and Botsonic provide multiple chatbots based on their pricing tiers. Dante offers up to 40 chatbots, while Botsonic provides up to 5 chatbots. My AskAI offers a single chatbot with two modes (public and private) for its Essentials and Pro plans and unlimited chatbots for the Enterprise plan.
None of the platforms offer a hosted help center. Botsonic is the only platform that includes a chatbot flow builder, a feature not available in Dante or My AskAI.
Dante integrates with a variety of content and knowledge sources, including websites, Zotero Library, YouTube, Google Drive, and various file types. Botsonic supports website and file integrations. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Dante and Botsonic both offer a range of end-user integrations. Dante integrates with platforms like WordPress, Google Drive, and Slack, among others. Botsonic supports integrations with WhatsApp, Facebook Messenger, and more. My AskAI provides a comprehensive list of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, and several others via Intercom/Zendesk.
All three platforms are GDPR compliant. However, only Botsonic is SOC-2 compliant.
Support varies across the platforms. Dante offers Discord community support and API setup support at higher tiers. Botsonic provides email support for free and professional plans, with priority email support and direct Slack access for enterprise users. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.
Dante and Botsonic both use GPT-3.5 Turbo and GPT-4o models. My AskAI uses GPT-4o for the Essentials and Pro plans and offers additional models like Claude and Gemini for the Enterprise plan.
All three platforms provide API access, enabling businesses to integrate their AI customer support tools into existing systems and workflows.
In summary, while all three platforms—Dante, Botsonic, and My AskAI—offer robust AI customer support features, My AskAI differentiates itself with additional AI features for support agents, extensive integrations, and a comprehensive support structure.
