Dante and Alphachat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Dante offers a range of usage tiers and pricing plans, starting from a free tier with 50 message credits and scaling up to a business plan with 40,000 message credits for $399 per month. Additional features such as unlimited AI messages, removal of branding, chat records, extra chatbots, and custom domains are available for additional fees. Dante's pricing per 1,000 tickets or chats is $25, making it a cost-effective option for businesses of varying sizes. Key functionalities include human handover and comprehensive analytics and insights, though it lacks an AI email assistant.
Alphachat, on the other hand, provides two main usage tiers: Standard and Enterprise. The Standard plan, priced at €399 per month, includes 3,000 messages, while the Enterprise plan offers unlimited messages with a customized pricing structure. Alphachat's cost per 1,000 tickets or chats stands significantly higher at $370. Similar to Dante, it includes features like human handover and analytics/insights, with additional capabilities for email lead capture but no AI email assistant. Alphachat's higher price point positions it as a premium solution, potentially targeting larger enterprises with more complex customer support needs.
| Feature | Dante | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $370 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante,Alphachat, andMy AskAIare AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a range of features and pricing options tailored to different business needs.
All three platforms—Dante, Alphachat, and My AskAI—offer comprehensive AI customer support features. These include capabilities like human handover and conversation analytics, ensuring that customer interactions are smooth and well-documented.
Dante is the only platform that does not offer AI features specifically for support agents. Both Alphachat and My AskAI provide these features, enhancing the capabilities of support teams and improving overall efficiency.
Dante offers a wide range of pricing plans, starting from a free tier and going up to $399 per month for the Business plan. Additional features like unlimited AI messages and custom domains are available at extra costs. Alphachat has a more straightforward pricing structure, with a Standard plan at €399 per month and customized plans for enterprise needs. My AskAI offers three pricing tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). My AskAI also provides a 30-day free trial on all plans, which does not require a credit card.
Dante charges $25 per 1,000 tickets or chats, making it the most cost-effective option in this category. My AskAI charges $99, while Alphachat is significantly more expensive at $370 per 1,000 tickets or chats.
Dante offers various usage tiers, starting from 50 message credits in the free plan to 40,000 message credits in the Business plan. Alphachat provides 3,000 messages per month in the Standard plan and unlimited messages in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 conversations in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations available at $0.10 each.
Dante imposes character limits based on the pricing tier, ranging from 500K characters in the free plan to 100M characters in the Business plan. Both Alphachat and My AskAI offer unlimited content limits, with My AskAI updating content automatically.
Dante's plans range from 1 chatbot in the free tier to 40 chatbots in the Business plan. Alphachat offers 1 chatbot in the Standard plan and unlimited chatbots in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Dante supports a variety of integrations, including website, Google Drive, and social media platforms like Facebook Messenger and WhatsApp. Alphachat's integrations are more limited but include popular platforms like Wix and Shopify. My AskAI stands out with extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more, as well as end-user platforms like Slack, Teams, and Zendesk.
My AskAI is the only platform that offers an AI email assistant, providing an additional layer of support for handling customer inquiries via email.
All three platforms are GDPR compliant but do not have SOC-2 compliance. Dante offers support primarily through a Discord community and API setup support in higher tiers. Alphachat provides virtual assistant support, email, ticketing, and a dedicated account manager for enterprise clients. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and a dedicated success manager in the Enterprise plan.
Dante uses GPT-3.5 Turbo and GPT-4o models. Alphachat relies on OpenAI models. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional o
