Dante is an AI customer support tool designed to deflect support tickets and streamline customer interactions. It offers a tiered pricing structure, starting with a free plan that includes 50 message credits and scaling up to a business plan that provides 40,000 message credits for $399 per month. The cost per 1,000 tickets or chats is set at $25, making it a scalable solution for businesses of different sizes. Additional features such as unlimited AI messages, custom domains, and extra chatbots are available as add-ons for an extra fee.
The platform includes several key capabilities like human handover and comprehensive analytics and insights, which help businesses monitor and improve their customer support performance. Despite lacking an AI email assistant, Dante supports email lead capture, aiding in the collection of potential customer information. This array of features positions Dante as a versatile tool in the AI customer support market, catering to various business needs and sizes.
| Feature | Dante | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Dante pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Dante and My AskAI are AI customer support tools designed to deflect support tickets by leveraging artificial intelligence. Both platforms offer a range of features aimed at enhancing customer support efficiency, but they differ in their capabilities, pricing, and integration options.
Both Dante and My AskAI provide AI customer support features, which are essential for deflecting support tickets. However, My AskAI extends its functionality by offering AI features specifically designed for support agents, giving it an edge in augmenting human support capabilities.
Dante offers a more granular pricing structure, starting from a free plan and scaling up to $399 per month for the Business plan. Additional features such as unlimited AI messages and custom domains are available at extra costs. In contrast, My AskAI offers three straightforward pricing tiers: Essentials at $60, Pro at $99, and Enterprise at a price on application (POA), with a 30-day free trial available on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Dante charges $25, whereas My AskAI charges $99. This makes Dante more cost-effective in terms of AI message volume.
Dante’s usage tiers range from 50 message credits on the free plan to 40,000 message credits on the Business plan. My AskAI, on the other hand, offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both platforms support human handover and provide conversation analytics and insights, ensuring that complex queries can be escalated to human agents and analyzed for continuous improvement.
A notable feature of My AskAI is its AI Email Assistant, which Dante lacks. This feature can be particularly useful for automating email responses and handling email-based customer support.
Both Dante and My AskAI offer email lead capture capabilities, allowing businesses to gather leads through their AI chatbots.
Dante imposes content limits based on the plan, ranging from 500K characters per chatbot on the free plan to 100M characters on the Business plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Dante allows multiple chatbots based on the pricing tier, from 1 chatbot on the free plan to 40 chatbots on the Business plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Both platforms offer extensive integrations. Dante integrates with various content sources like websites, YouTube, and Google Drive, and end-user platforms like WordPress, Slack, and Zendesk. My AskAI supports a broader range of integrations, including Notion, Confluence, SharePoint, and more, along with end-user platforms like HubSpot, LiveChat, and Freshchat.
Both Dante and My AskAI are GDPR compliant, but neither is SOC-2 compliant. In terms of support, Dante offers community and API setup support for higher-tier plans, while My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success manager support for Enterprise customers.
Dante uses GPT-3.5 Turbo and various versions of GPT-4o, whereas My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini for Enterprise users. Both platforms provide API access.
While both Dante and My AskAI offer robust AI customer support solutions, My AskAI distinguishes itself with AI features for support agents, a comprehensive email assistant, unlimited content limits, and extensive integrations. These features make My AskAI a versatile and powerful tool for businesses looking to enhance their customer support capabilities.
