CustomGPT and Zipchat are AI customer support tools designed to deflect support tickets and streamline customer interactions. CustomGPT offers a pricing structure of $250 per 1,000 tickets or chats, with usage tiers including Standard (1,000 GPT-4 queries per month), Premium (5,000 GPT-4 queries per month), and Enterprise (custom solutions). CustomGPT provides analytics and insights and includes email lead capture functionality but does not support human handover or AI email assistance. The price plans for CustomGPT range from $99 per month for the Standard tier to $499 per month for the Premium tier, with custom pricing available for enterprise solutions.
Zipchat, on the other hand, is priced at $86 per 1,000 tickets or chats and offers more granular usage tiers: Starter (500 replies per month), Growth (1,500 replies per month), Pro (3,000 replies per month), and Scale (6,000 replies per month), with enterprise pricing available upon request. Similar to CustomGPT, Zipchat includes analytics and insights and email lead capture but lacks human handover and AI email assistant capabilities. Zipchat's price plans range from $49 per month for the Starter tier to $499 per month for the Scale tier, with enterprise pricing available upon request (POA).
Overall, while both tools offer essential features for ticket deflection and customer support, CustomGPT positions itself at a higher price point with a focus on higher-tier usage, whereas Zipchat provides more affordable entry-level options and a wider range of usage tiers.
| Feature | CustomGPT | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $86 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
CustomGPT, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and provide seamless customer service experiences. Each platform offers unique features, pricing structures, and capabilities, catering to different business needs. This summary provides an objective comparison to help you understand how My AskAI stacks up against CustomGPT and Zipchat.
All three platforms, CustomGPT, Zipchat, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither CustomGPT nor Zipchat offer.
CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. Zipchat provides a broader range of plans: Starter at $49 per month, Growth at $129 per month, Pro at $249 per month, Scale at $499 per month, and Enterprise with custom pricing. My AskAI's plans are Essentials at $60 per month, Pro at $99 per month, and Enterprise with custom pricing. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for potential users.
When it comes to cost per 1,000 tickets or chats, Zipchat is the most economical at $86, followed by My AskAI at $99, and CustomGPT at $250. This makes Zipchat the most cost-effective option for handling high volumes of interactions.
CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, while the Premium plan offers 5,000 queries per month. Zipchat's tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan covers 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits.
Only My AskAI supports human handover, enabling seamless transition from AI to human agents when necessary. This feature is absent in both CustomGPT and Zipchat, providing My AskAI with a significant edge in ensuring customer satisfaction.
All three platforms offer conversation analytics and insights, helping businesses to track and optimize their customer support interactions.
My AskAI is the only platform that includes an AI email assistant, adding a layer of automation for email communications that is not available with CustomGPT or Zipchat.
All three platforms support email lead capture, ensuring that potential customer information is collected effectively.
CustomGPT imposes content limits based on the plan, with the Standard plan allowing up to 60 million words and the Premium plan up to 300 million words. Zipchat's limits range from 1,000 webpages in the Starter plan to 30,000 webpages in the Scale plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically, providing greater flexibility and scalability.
CustomGPT's Standard plan supports up to 10 custom chatbots, while the Premium plan supports up to 100. Zipchat's chatbot limits are less clear, only specifying 2 chatbots in the Starter plan. My AskAI's Essentials and Pro plans each support one chatbot with both public and private modes, while the Enterprise plan offers unlimited chatbots, making it more adaptable to growing business needs.
None of the three platforms offer a hosted help centre or a chatb
