AI customer support features comparison: CustomGPT vs Zipchat

Introduction

CustomGPT, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and provide seamless customer service experiences. Each platform offers unique features, pricing structures, and capabilities, catering to different business needs. This summary provides an objective comparison to help you understand how My AskAI stacks up against CustomGPT and Zipchat.

AI Customer Support Features

All three platforms, CustomGPT, Zipchat, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither CustomGPT nor Zipchat offer.

Pricing Plans

CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. Zipchat provides a broader range of plans: Starter at $49 per month, Growth at $129 per month, Pro at $249 per month, Scale at $499 per month, and Enterprise with custom pricing. My AskAI's plans are Essentials at $60 per month, Pro at $99 per month, and Enterprise with custom pricing. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for potential users.

AI Price Per 1,000 Tickets/Chats

When it comes to cost per 1,000 tickets or chats, Zipchat is the most economical at $86, followed by My AskAI at $99, and CustomGPT at $250. This makes Zipchat the most cost-effective option for handling high volumes of interactions.

Usage Tiers

CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, while the Premium plan offers 5,000 queries per month. Zipchat's tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan covers 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits.

Human Handover

Only My AskAI supports human handover, enabling seamless transition from AI to human agents when necessary. This feature is absent in both CustomGPT and Zipchat, providing My AskAI with a significant edge in ensuring customer satisfaction.

Conversation Analytics/Insights

All three platforms offer conversation analytics and insights, helping businesses to track and optimize their customer support interactions.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, adding a layer of automation for email communications that is not available with CustomGPT or Zipchat.

Email Lead Capture

All three platforms support email lead capture, ensuring that potential customer information is collected effectively.

Content Limits

CustomGPT imposes content limits based on the plan, with the Standard plan allowing up to 60 million words and the Premium plan up to 300 million words. Zipchat's limits range from 1,000 webpages in the Starter plan to 30,000 webpages in the Scale plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically, providing greater flexibility and scalability.

Number of Chatbots/Agents

CustomGPT's Standard plan supports up to 10 custom chatbots, while the Premium plan supports up to 100. Zipchat's chatbot limits are less clear, only specifying 2 chatbots in the Starter plan. My AskAI's Essentials and Pro plans each support one chatbot with both public and private modes, while the Enterprise plan offers unlimited chatbots, making it more adaptable to growing business needs.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help centre or a chatbot flow builder, which could be a consideration for businesses looking for these specific features.

Integrations (Content/Knowledge)

CustomGPT integrates with a wide range of content sources, including websites, helpdesks, knowledge bases, public web content, and various file formats. Zipchat integrates with websites, files, chat instructions, customer conversations, and Shopify. My AskAI offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a comprehensive solution for content and knowledge management.

Integrations (End Users)

CustomGPT offers integrations with various platforms such as Zapier, Slack, WordPress, Shopify, Wix, and Twilio. Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI provides a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, and social media platforms via Intercom/Zendesk, offering extensive connectivity options for end users.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with CustomGPT offering different levels of support based on the plan, Zipchat providing uniform support across all plans, and My AskAI offering tiered support, including priority web, email, video support, and a dedicated success manager for Enterprise users.

AI Models and API Access

CustomGPT and Zipchat primarily use GPT-4 or their own algorithms, while My AskAI offers GPT-4o and additional models like Claude and Gemini. Both CustomGPT and My AskAI provide API access, whereas Zipchat does not.

Conclusion

In summary, while CustomGPT and Zipchat offer robust AI customer support features, My AskAI distinguishes itself with additional functionalities for support agents, flexible pricing, unlimited content limits, and extensive integrations. These features make My AskAI a versatile and comprehensive solution for businesses seeking advanced AI-driven customer support.