CustomGPT and Wonderchat are AI customer support tools designed to deflect support tickets, providing automated assistance to enhance customer service efficiency. CustomGPT offers a tiered pricing model with its Standard plan at $99 per month, Premium at $499 per month, and an Enterprise option with custom pricing. It charges $250 per 1,000 tickets or chats and provides features such as analytics and insights, and email lead capture, though it lacks human handover capabilities and an AI email assistant.
Wonderchat, on the other hand, presents a more cost-effective solution at $41 per 1,000 tickets or chats. Its pricing plans range from Lite at $49.99 per month to Professional at $499.99 per month, with an Enterprise option available upon request. Wonderchat supports human handover, which allows for seamless transitions between AI and human agents, and includes analytics, insights, and email lead capture. Both platforms aim to streamline customer support operations, but they differ significantly in pricing and certain feature offerings, positioning Wonderchat as a potentially more affordable option with added human interaction capabilities.
| Feature | CustomGPT | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $41 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Wonderchat, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service. Each platform offers unique features, pricing plans, and capabilities tailored to various business needs. Below is a detailed comparison of these three platforms to help you understand their strengths and differences.
All three platforms—CustomGPT, Wonderchat, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer interaction.
CustomGPT and Wonderchat do not provide AI features specifically for support agents. In contrast, My AskAI integrates AI features for support agents, offering a more comprehensive solution for customer service teams.
CustomGPT offers three pricing tiers: Standard at $99/month, Premium at $499/month, and a customizable Enterprise plan. Wonderchat provides more granular pricing with five tiers, starting from Lite at $49.99/month to Enterprise, which is price-on-application (POA). My AskAI has a simpler structure with Essentials at $60/month, Pro at $99/month, and Enterprise available on POA. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the three platforms. CustomGPT charges $250, whereas Wonderchat is the most economical at $41. My AskAI is positioned in the middle at $99.
CustomGPT's usage tiers are defined by the number of GPT-4 queries per month, ranging from 1,000 to 5,000 queries. Wonderchat offers message-based tiers, from 3,000 to 30,000 messages. My AskAI uses conversation limits, with Essentials allowing 200 conversations per month, Pro offering 1,000, and the Enterprise plan providing unlimited conversations, with an additional charge of $0.10 per conversation beyond the limits.
Both Wonderchat and My AskAI support human handover capabilities, allowing seamless transition from AI to human agents. CustomGPT does not offer this feature.
All three platforms—CustomGPT, Wonderchat, and My AskAI—provide conversation analytics and insights to help businesses monitor and optimize their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in CustomGPT and Wonderchat, providing additional support for handling customer queries via email.
All platforms support email lead capture, enabling businesses to gather valuable customer information through their AI customer support systems.
CustomGPT and Wonderchat have defined content limits based on words or characters stored. CustomGPT ranges from 60 million to 300 million words, while Wonderchat ranges from 1 million to 20 million characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
CustomGPT allows between 10 to 100 custom chatbots depending on the plan. Wonderchat offers 2 to 5 chatbots across its tiers. My AskAI provides one chatbot with two operational modes (public and private) in its lower tiers and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder, focusing instead on AI-driven customer interactions.
CustomGPT integrates with various content sources including websites, helpdesks, knowledge bases, public web content, and multiple file formats. Wonderchat supports direct text inputs, websites, files, audio, and video. My AskAI offers extensive integrations with websites, multiple file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more.
