AI customer support features comparison: CustomGPT vs Wonderchat

Overview

CustomGPT, Wonderchat, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service. Each platform offers unique features, pricing plans, and capabilities tailored to various business needs. Below is a detailed comparison of these three platforms to help you understand their strengths and differences.

AI Customer Support Features

All three platforms—CustomGPT, Wonderchat, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer interaction.

AI Features for Support Agents

CustomGPT and Wonderchat do not provide AI features specifically for support agents. In contrast, My AskAI integrates AI features for support agents, offering a more comprehensive solution for customer service teams.

Pricing Plans

CustomGPT offers three pricing tiers: Standard at $99/month, Premium at $499/month, and a customizable Enterprise plan. Wonderchat provides more granular pricing with five tiers, starting from Lite at $49.99/month to Enterprise, which is price-on-application (POA). My AskAI has a simpler structure with Essentials at $60/month, Pro at $99/month, and Enterprise available on POA. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly among the three platforms. CustomGPT charges $250, whereas Wonderchat is the most economical at $41. My AskAI is positioned in the middle at $99.

Usage Tiers

CustomGPT's usage tiers are defined by the number of GPT-4 queries per month, ranging from 1,000 to 5,000 queries. Wonderchat offers message-based tiers, from 3,000 to 30,000 messages. My AskAI uses conversation limits, with Essentials allowing 200 conversations per month, Pro offering 1,000, and the Enterprise plan providing unlimited conversations, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

Both Wonderchat and My AskAI support human handover capabilities, allowing seamless transition from AI to human agents. CustomGPT does not offer this feature.

Conversation Analytics/Insights

All three platforms—CustomGPT, Wonderchat, and My AskAI—provide conversation analytics and insights to help businesses monitor and optimize their customer support interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in CustomGPT and Wonderchat, providing additional support for handling customer queries via email.

Email Lead Capture

All platforms support email lead capture, enabling businesses to gather valuable customer information through their AI customer support systems.

Content Limits

CustomGPT and Wonderchat have defined content limits based on words or characters stored. CustomGPT ranges from 60 million to 300 million words, while Wonderchat ranges from 1 million to 20 million characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

CustomGPT allows between 10 to 100 custom chatbots depending on the plan. Wonderchat offers 2 to 5 chatbots across its tiers. My AskAI provides one chatbot with two operational modes (public and private) in its lower tiers and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help centre or a chatbot flow builder, focusing instead on AI-driven customer interactions.

Integrations (Content/Knowledge)

CustomGPT integrates with various content sources including websites, helpdesks, knowledge bases, public web content, and multiple file formats. Wonderchat supports direct text inputs, websites, files, audio, and video. My AskAI offers extensive integrations with websites, multiple file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more.

Integrations (End Users)

CustomGPT provides a wide range of end-user integrations including live chat widgets, Zapier, Slack, WordPress, Shopify, and more. Wonderchat integrates with platforms like WordPress, Webflow, Bubble, and others. My AskAI supports a comprehensive list of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, various chat platforms, and social media channels.

Compliance and Support

All three platforms are GDPR compliant but do not have SOC-2 compliance. In terms of support, CustomGPT offers helpdesk and self-service options, with more personalized support for Enterprise plans. Wonderchat provides email support across all plans and Zoom support for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise customers.

AI Models Available

CustomGPT exclusively uses GPT-4 across all plans. Wonderchat supports GPT-4, Claude 3, and Minstral AI. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for Enterprise customers.

API Access

All three platforms—CustomGPT, Wonderchat, and My AskAI—offer API access, enabling businesses to integrate their AI capabilities into existing systems and workflows.

Conclusion

While CustomGPT, Wonderchat, and My AskAI each offer robust AI customer support solutions, My AskAI distinguishes itself with features like AI support for agents, a comprehensive range of integrations, and an AI email assistant. Additionally, My AskAI's pricing structure and free trial offer flexibility for businesses looking to explore AI-driven customer support.