CustomGPT and Watermelon are AI customer support tools designed to deflect support tickets and streamline customer service operations. CustomGPT offers a tiered pricing structure with plans starting at $99 per month for the Standard plan, which includes 1,000 GPT-4 queries per month, and goes up to a Premium plan at $499 per month for 5,000 GPT-4 queries. CustomGPT charges $250 per 1,000 tickets or chats and provides features like analytics and insights, as well as email lead capture. However, it does not support human handover or include an AI email assistant.
Watermelon, on the other hand, has a more feature-based pricing model with plans starting from €149 per month for the Basic plan and scaling up to €1,499 per month for the Enterprise plan. The cost per 1,000 tickets or chats is significantly higher at $522. Watermelon supports human handover, which can be crucial for complex customer interactions that require human intervention. Like CustomGPT, Watermelon also offers analytics and insights and email lead capture but lacks an AI email assistant. These distinctions position CustomGPT as a more cost-effective solution, while Watermelon provides additional human interaction capabilities at a higher price point.
| Feature | CustomGPT | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $522 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Watermelon, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service. Each platform offers unique features, pricing models, and capabilities, catering to different business needs.
All three platforms—CustomGPT, Watermelon, and My AskAI—provide AI customer support features. These tools aim to streamline customer interactions and reduce the workload on human support agents.
Watermelon and My AskAI both offer AI features specifically designed for support agents, enhancing their efficiency. CustomGPT, however, does not provide such features, focusing solely on customer-facing AI interactions.
CustomGPT offers three pricing plans: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. Watermelon's pricing starts from €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. My AskAI offers more competitive pricing with the Essentials plan at $60, Pro at $99, and Enterprise with custom pricing. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
My AskAI is the most cost-effective option at $99 per 1,000 tickets/chats. CustomGPT charges $250, while Watermelon is the most expensive at $522 per 1,000 tickets/chats.
CustomGPT's usage tiers are based on the number of GPT-4 queries per month, while Watermelon's tiers are feature-based. My AskAI offers clear conversation limits: 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with an additional cost of $0.10 per conversation beyond these limits.
Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. CustomGPT does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
Only My AskAI offers an AI email assistant, adding an extra layer of support automation that neither CustomGPT nor Watermelon provides.
All three platforms—CustomGPT, Watermelon, and My AskAI—offer email lead capture capabilities, aiding in customer acquisition and retention.
CustomGPT sets specific content limits based on the plan, while Watermelon provides unlimited channels across all plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
CustomGPT allows up to 10 custom chatbots on its Standard plan and up to 100 on the Premium plan. Watermelon offers no chatbots on its Basic plan, one on the Premium, three on the Business, and ten on the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) on both Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Watermelon is the only platform that offers a hosted help center. CustomGPT and My AskAI do not provide this feature.
None of the three platforms—CustomGPT, Watermelon, or My AskAI—currently offer a chatbot flow builder.
CustomGPT integrates with websites, helpdesks, knowledge bases, public web content, and various file formats. Watermelon supports website and document integrations. My AskAI offers extensive integrations, including websites, a variety of file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
CustomGPT and My AskAI offer a range of integrations for end-users, including live chat widgets and various third-party platforms. Watermelon integrates with several social media and messaging platforms, with many more integrations planned for early 2024.
All three platforms are GDPR compliant. None are SOC-2 compliant. In terms of support, CustomGPT and Watermelon offer various levels of support based on the plan, while My AskAI provides web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise.
CustomGPT uses GPT-4 across all plans. Watermelon offers GPT-3.5 for the Premium plan and GPT-4 for the Business and Enterprise plans. My AskAI uses GPT-4 across all plans and offers additional options like Claude and Gemini for Enterprise users.
All three platforms provide API access, enabling businesses to integrate the AI capabilities into their existing systems.
My AskAI stands out for its competitive pricing, extensive integrations, and unique features like the AI email assistant. While CustomGPT and Watermelon offer robust solutions, My AskAI provides a more cost-effective and versatile option for businesses looking to enhance their customer support with AI.
