CustomGPT and Voiceflow are AI customer support tools designed to deflect support tickets through automated interactions. CustomGPT offers tiered pricing and usage plans, including a Standard plan at $99 per month for 1,000 GPT-4 queries, a Premium plan at $499 per month for 5,000 GPT-4 queries, and an Enterprise plan with custom pricing. It charges $250 per 1,000 tickets or chats and provides analytics and insights, as well as email lead capture, but lacks a human handover feature and AI email assistant.
Voiceflow, on the other hand, provides a range of usage tiers from a free Sandbox plan with 100,000 monthly AI tokens to an Enterprise plan with unlimited tokens, with Pro and Teams plans priced at $50 and $625 per month, respectively. Pricing per 1,000 tickets or chats is provided on application (POA). Similar to CustomGPT, Voiceflow includes analytics and insights and email lead capture but does not support human handover or AI email assistant functionalities. These distinctions help position CustomGPT and Voiceflow within the market, catering to different business needs and budget considerations.
| Feature | CustomGPT | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | POA | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers unique features, pricing, and capabilities, catering to different business needs.
All three platforms, CustomGPT, Voiceflow, and My AskAI, provide AI customer support features. However, My AskAI stands out by offering additional AI features specifically for support agents, which neither CustomGPT nor Voiceflow provide.
CustomGPT offers three pricing tiers: Standard at $99/month, Premium at $499/month, and Enterprise with custom pricing. Voiceflow has a more segmented pricing structure: Sandbox for free, Pro at $50/month, Teams at $625/month, and Enterprise with custom pricing. My AskAI offers Essentials at $60, Pro at $99, and Enterprise with POA (Price on Application). My AskAI also provides a 30-day free trial on all plans without requiring a credit card, which is a significant advantage for potential users.
The cost per 1,000 tickets/chats is $250 for CustomGPT and $99 for My AskAI. Voiceflow's pricing for this metric is available upon request (POA), making it less transparent compared to the other two.
CustomGPT's usage tiers are based on GPT-4 queries per month, with limits set at 1,000 for Standard, 5,000 for Premium, and custom limits for Enterprise. Voiceflow uses AI tokens, offering 100k tokens for Sandbox, 2M for Pro, 10M for Teams, and unlimited for Enterprise. My AskAI uses conversation limits, with Essentials allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations. My AskAI charges $0.10 per conversation beyond these limits.
My AskAI supports human handover, enabling a seamless transition between AI and human agents. This feature is not available with CustomGPT or Voiceflow, giving My AskAI an edge in providing comprehensive customer support.
All three platforms offer conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI includes an AI email assistant, a feature not available in CustomGPT or Voiceflow. All three platforms offer email lead capture capabilities.
CustomGPT sets content limits based on words stored, with 60 million words for Standard, 300 million for Premium, and custom limits for Enterprise. Voiceflow limits knowledge base sources per agent, with 50 for Sandbox, 200 for Pro, 5,000 for Teams, and unlimited for Enterprise. My AskAI offers unlimited webpages and documents across all plans, updated automatically.
CustomGPT offers 10 custom chatbots for Standard, 100 for Premium, and custom numbers for Enterprise. Voiceflow provides 2 agents for Sandbox, 20 for Pro, and unlimited agents for both Teams and Enterprise. My AskAI offers 1 chatbot with 2 modes (public and private) for Essentials and Pro, and unlimited chatbots for Enterprise.
None of the three platforms offer a hosted help center.
Voiceflow includes a chatbot flow builder, which is not available in CustomGPT or My AskAI.
CustomGPT integrates with websites, helpdesks, knowledge bases, public web content, and various file formats. Voiceflow integrates with websites, files, sitemaps, and third-party software like Zendesk Help Center. My AskAI offers extensive integrations with websites, various file formats, and platforms such as Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
CustomGPT supports private and public share links, embed widgets, live chat widgets, and integrations with platforms like Zapier, Slack, WordPress, Shopify, Wix, and Twilio. Voiceflow integrates with WhatsApp, Discord, Slack, Telegram, Webchat, Dialogflow, Rasa, Twilio SMS, and Microsoft Teams. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant. Voiceflow is SOC-2 compliant, whereas CustomGPT and My AskAI are not. In terms of support, CustomGPT offers helpdesk support and tailored onboarding for Enterprise users. Voiceflow provides community support for Sandbox, with additional email and priority support for higher tiers. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and dedicated Slack and success manager support for Enterprise.
CustomGPT uses GPT-4 across all plans. Voiceflow supports ChatGPT in Sandbox and all LLMs in higher tiers. My AskAI offers GPT-4o for Essentials and Pro, and GPT-4o/Claude/Gemini for Enterprise.
All three platforms provide API access, ensuring flexibility and integration capabilities for developers.
My AskAI distinguishes itself with features like AI support for agents, human handover, an AI email assistant, and extensive integrations. Its transparent pricing and comprehensive support options make it a competitive choice in the AI customer support market.
