CustomGPT and Userlike are both AI customer support tools designed to deflect support tickets by providing automated responses and assistance. CustomGPT offers pricing at $250 per 1,000 tickets or chats, with usage tiers that include Standard, Premium, and Enterprise plans. The Standard plan costs $99 per month, the Premium plan is priced at $499 per month, and the Enterprise plan offers custom pricing. CustomGPT includes features such as analytics and insights, as well as email lead capture, but it does not support human handover or provide an AI email assistant.
Userlike, on the other hand, has a pricing structure that is determined on application (POA) for 1,000 tickets or chats. It offers multiple usage tiers, all of which support unlimited conversations, including Free, Team, Corporate, and Flex plans. The Free plan is available at no cost, while the Team plan is priced at $130 per month, and the Corporate plan costs $350 per month. The Flex plan offers custom pricing. Additional services like WhatsApp Campaigns and additional users have separate fees. Userlike also includes analytics and insights, and email lead capture, but like CustomGPT, it does not support human handover or provide an AI email assistant.
In summary, both CustomGPT and Userlike provide robust AI-driven customer support solutions with similar core functionalities, such as analytics and email lead capture. However, they differ in their pricing models and specific plan offerings, with CustomGPT offering a more straightforward tiered pricing structure and Userlike providing a variety of plans with unlimited conversation capabilities and additional modular services.
| Feature | CustomGPT | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | POA | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing models, and capabilities aimed at different market needs.
All three platforms, CustomGPT, Userlike, and My AskAI, offer AI customer support features. However, a key differentiator for My AskAI is its provision of AI features specifically for support agents, which is not available in CustomGPT or Userlike.
CustomGPT's pricing is tiered into Standard ($99/mo), Premium ($499/mo), and Enterprise (custom pricing). Userlike offers a broader range of plans starting from Free, Team ($130/mo), Corporate ($350/mo), to Flex (custom pricing). Additionally, Userlike has add-ons like WhatsApp Campaigns ($39/mo) and charges for additional users ($20/mo). My AskAI provides a more straightforward pricing structure with Essentials ($60/mo), Pro ($99/mo), and Enterprise (POA), along with a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. CustomGPT charges $250, while My AskAI offers a more competitive rate at $99. Userlike's pricing for this metric is provided on request (POA).
CustomGPT's usage tiers are based on the number of GPT-4 queries per month, ranging from 1,000 to 5,000 queries. Userlike offers unlimited conversations across all its plans. My AskAI's tiers are defined by the number of conversations per month, starting from 200 in the Essentials plan to 1,000 in the Pro plan, with additional conversations costing $0.10 each.
My AskAI stands out by offering a human handover feature, which is not available in either CustomGPT or Userlike. This capability allows seamless transition from AI to human support when necessary.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
My AskAI also includes an AI email assistant, a feature absent in both CustomGPT and Userlike. This tool can help automate and streamline email responses, further enhancing support efficiency.
All three platforms support email lead capture, ensuring potential customer information is collected for follow-up.
CustomGPT imposes content limits based on the pricing tier, ranging from 60 million to 300 million words stored. Userlike does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
CustomGPT allows for 10 to 100 custom chatbots depending on the plan. Userlike does not provide specifics on this feature. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center as part of their features.
Userlike includes a chatbot flow builder, which is not available in CustomGPT or My AskAI. This feature can help design conversational flows for the chatbot.
CustomGPT supports a wide range of integrations including websites, helpdesks, knowledge bases, and various file types. Userlike integrates with FAQ documents, customer service transcripts, and product documentation. My As
