CustomGPT and Userdesk are AI customer support tools designed to deflect support tickets by automating responses and capturing leads via email. CustomGPT offers a tiered pricing structure with plans starting at $99 per month for the Standard plan, which includes 1,000 GPT-4 queries per month. The Premium plan costs $499 per month and allows for 5,000 GPT-4 queries, while an Enterprise plan is available for custom needs. CustomGPT provides analytics and insights but lacks features like human handover and an AI email assistant. The cost per 1,000 tickets or chats is $250.
Userdesk, on the other hand, offers a more cost-effective solution with a price of $24 per 1,000 tickets or chats. Its pricing plans range from a free tier with 30 AI messages per month to an Enterprise plan at $499 per month for 100,000 AI messages. Intermediate plans include Hobby at $19 per month, Growth at $49 per month, and Pro at $99 per month. Unlike CustomGPT, Userdesk does not provide analytics or insights but does offer email lead capture. Both platforms do not support human handover or an AI email assistant, focusing primarily on automated ticket deflection.
| Feature | CustomGPT | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $24 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. Below is a detailed comparison of these three tools.
All three platforms—CustomGPT, Userdesk, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, My AskAI and Userdesk provide these capabilities, unlike CustomGPT.
CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and an Enterprise option with custom pricing. Userdesk provides a broader range of plans, starting with a free tier, followed by Hobby at $19 per month, Growth at $49 per month, Pro at $99 per month, and Enterprise at $499 per month. Additionally, Userdesk offers an option to remove the "Powered by Userdesk" branding for $39 per month. My AskAI's pricing is more streamlined, with Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application (POA). My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Userdesk is the most economical at $24. My AskAI charges $99, while CustomGPT is the most expensive at $250.
CustomGPT's usage tiers are based on the number of GPT-4 queries per month, ranging from 1,000 to 5,000 queries, with custom options for enterprise plans. Userdesk's tiers are defined by the number of AI messages per month, starting from 30 in the free plan to 100,000 in the enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Among the three, only My AskAI supports human handover, allowing seamless transition from AI to human agents when needed.
Both CustomGPT and My AskAI provide conversation analytics and insights, whereas Userdesk does not offer this feature.
My AskAI stands out by offering an AI email assistant, a feature not available with CustomGPT or Userdesk.
All three platforms—CustomGPT, Userdesk, and My AskAI—include email lead capture capabilities.
CustomGPT imposes content limits based on pricing tiers, ranging from 60 million to 300 million words stored. Userdesk's limits vary from 50,000 training words in the free plan to 50 million in the enterprise plan. My AskAI offers unlimited storage for webpages and documents across all plans, with automatic updates.
CustomGPT allows 10 custom chatbots in the Standard plan and 100 in the Premium plan, with custom options for enterprise. Userdesk ranges from 1 chatbot in the free and Hobby plans to 50 in the enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder.
CustomGPT integrates with various content sources, including websites, helpdesks, knowledge bases, public web content, and multiple file types. Userdesk supports websites, PDFs, Notion pages, and sitemap.xml. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive
