AI customer support features comparison: CustomGPT vs Stonly

Overview of AI Customer Support Tools

CustomGPT, Stonly, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs. Below is an objective comparison of these tools based on their key features.

AI Customer Support Features

All three platforms, CustomGPT, Stonly, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither CustomGPT nor Stonly provide.

Pricing Plans

CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. Stonly's plans start at $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. My AskAI has more affordable options with the Essentials plan at $60 per month, the Pro plan at $99 per month, and custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing per 1,000 Tickets/Chats

For handling 1,000 tickets or chats, CustomGPT charges $250, while My AskAI offers a more cost-effective rate at $99. Stonly's pricing for this metric is provided on a per-quote basis (POA).

Usage Tiers

CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, and the Premium plan includes 5,000 GPT-4 queries per month, with custom options available for the Enterprise plan. Stonly does not provide specific usage tiers. My AskAI's Essentials plan supports 200 conversations per month, the Pro plan supports 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits.

Human Handover

Among the three platforms, only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

All three platforms offer conversation analytics and insights, enabling businesses to evaluate and improve their customer support interactions.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, providing an additional layer of support automation that CustomGPT and Stonly do not offer.

Email Lead Capture

Both CustomGPT and My AskAI offer email lead capture capabilities, while Stonly does not.

Content Limits

CustomGPT has specific content limits based on the plan: 60 million words for the Standard plan and 300 million words for the Premium plan, with custom limits for the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. Stonly does not provide details on content limits.

Number of Chatbots/Agents

CustomGPT allows 10 custom chatbots for the Standard plan and 100 for the Premium plan, with custom options for Enterprise. My AskAI offers one chatbot with two modes (public and private) for both the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Stonly does not specify the number of chatbots or agents.

Hosted Help Centre

Stonly is the only platform that provides a hosted help center, whereas CustomGPT and My AskAI do not.

Chatbot Flow Builder

None of the three platforms offer a chatbot flow builder feature.

Integrations (Content/Knowledge)

CustomGPT integrates with various content sources, including websites, helpdesks, knowledge bases, public web content, files (over 1,400 document formats), YouTube videos, audio files, and metadata configuration. My AskAI offers integrations with websites, files (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Stonly does not provide detailed information on content/knowledge integrations.

Integrations (End Users)

CustomGPT supports private and public share links, embed widgets, live chat widgets, Search Generative Experience, Zapier, Slack, WordPress, Shopify, Wix, and Twilio. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk). Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. CustomGPT offers varying levels of support based on the plan, with the Enterprise plan providing tailored onboarding and prioritized support. Stonly does not specify support levels for its plans. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.

AI Models Available

CustomGPT uses GPT-4 for all its plans. My AskAI offers GPT-4o for the Essentials and Pro plans, and provides options for GPT-4o, Claude, and Gemini for the Enterprise plan. Stonly does not specify the AI models it uses.

API Access

All three platforms offer API access, enabling businesses to integrate their systems with the AI customer support tools.

Conclusion

In summary, while all three platforms provide robust AI customer support features, My AskAI offers unique advantages such as AI features for support agents, human handover, an AI email assistant, and more affordable pricing. These features position My AskAI as a comprehensive and cost-effective solution for businesses looking to enhance their customer support operations.