CustomGPT and Stonly are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. CustomGPT offers a tiered pricing structure with a cost of $250 per 1,000 tickets or chats, and its plans include Standard, Premium, and Enterprise options. The Standard plan is priced at $99 per month, while the Premium plan is $499 per month, with the Enterprise plan offering custom pricing. CustomGPT includes features such as analytics and insights, and email lead capture, but it does not support human handover or AI email assistance.
Stonly, on the other hand, does not provide a specific price per 1,000 tickets or chats, instead offering pricing on application (POA). Stonly's price plans include a Starter plan at $124 per month, a Business plan at $249 per month, and an Enterprise plan with custom pricing. Similar to CustomGPT, Stonly provides analytics and insights but lacks human handover, AI email assistance, and email lead capture capabilities. Both platforms aim to streamline customer support through AI, with CustomGPT focusing more on lead capture and Stonly offering a slightly different pricing structure.
| Feature | CustomGPT | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | POA | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | CustomGPT pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Stonly, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs. Below is an objective comparison of these tools based on their key features.
All three platforms, CustomGPT, Stonly, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither CustomGPT nor Stonly provide.
CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. Stonly's plans start at $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. My AskAI has more affordable options with the Essentials plan at $60 per month, the Pro plan at $99 per month, and custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For handling 1,000 tickets or chats, CustomGPT charges $250, while My AskAI offers a more cost-effective rate at $99. Stonly's pricing for this metric is provided on a per-quote basis (POA).
CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, and the Premium plan includes 5,000 GPT-4 queries per month, with custom options available for the Enterprise plan. Stonly does not provide specific usage tiers. My AskAI's Essentials plan supports 200 conversations per month, the Pro plan supports 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits.
Among the three platforms, only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary.
All three platforms offer conversation analytics and insights, enabling businesses to evaluate and improve their customer support interactions.
My AskAI is the only platform that includes an AI email assistant, providing an additional layer of support automation that CustomGPT and Stonly do not offer.
Both CustomGPT and My AskAI offer email lead capture capabilities, while Stonly does not.
CustomGPT has specific content limits based on the plan: 60 million words for the Standard plan and 300 million words for the Premium plan, with custom limits for the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. Stonly does not provide details on content limits.
CustomGPT allows 10 custom chatbots for the Standard plan and 100 for the Premium plan, with custom options for Enterprise. My AskAI offers one chatbot with two modes (public and private) for both the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Stonly does not specify the number of chatbots or agents.
Stonly is the only platform that provides a hosted help center, whereas CustomGPT and My AskAI do not.
None of the three platforms offer a chatbot flow builder feature.
CustomGPT integrates with various content sources, including websites, helpdesks, knowledge bases, public web content, files (over 1,400 document formats), YouTube videos, audio files, and metadata configuration. My AskAI offers integrations with websites, files (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Stonly does not provide detailed information on content/knowledge integrations.
CustomGPT supports private and public share links, embed widgets, live chat widgets, Search Generative Experience, Zapier, Slack, WordPress, Shopify, Wix, and Twilio. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk). Stonly integrates with Segment, Zapier, Fresh
