AI customer support features comparison: CustomGPT vs SiteGPT

Introduction to AI Customer Support Tools

CustomGPT, SiteGPT, and My AskAI are AI customer support tools designed to enhance customer service by deflecting support tickets. These tools leverage artificial intelligence to provide automated responses, assist support agents, and offer various integrations and features to streamline customer interactions.

AI Customer Support Features

All three platforms, CustomGPT, SiteGPT, and My AskAI, offer AI-powered customer support features. This includes capabilities like automated responses and conversation analytics, which help businesses manage customer inquiries efficiently.

AI Features for Support Agents

While CustomGPT does not offer specific AI features for support agents, both SiteGPT and My AskAI do. This means that SiteGPT and My AskAI can assist support agents directly, providing them with AI-driven insights and tools to enhance their performance.

Pricing Plans

CustomGPT's pricing starts at $99 per month for the Standard plan and goes up to $499 per month for the Premium plan, with custom pricing for enterprise solutions. SiteGPT offers a lower entry point with its Starter plan at $49 per month, scaling up to $399 per month for the Scale plan, and enterprise pricing starting at $999 per month. SiteGPT also has add-ons like removing branding and extra message bundles. My AskAI offers a more straightforward pricing structure with Essentials at $60, Pro at $99, and custom pricing for enterprise plans. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats is significantly lower for SiteGPT at $25 compared to My AskAI’s $99 and CustomGPT’s $250. This makes SiteGPT the most cost-effective option in terms of handling high volumes of interactions.

Usage Tiers

CustomGPT and SiteGPT offer varying usage tiers based on the number of queries or messages per month. CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, while SiteGPT's Starter plan includes 4,000 messages per month. My AskAI's Essentials plan covers 200 conversations per month, with a cost of $0.10 per conversation beyond these limits.

Human Handover

Human handover capabilities are available in SiteGPT and My AskAI, allowing seamless transitions from AI to human agents when necessary. CustomGPT does not offer this feature, which could be a limitation for businesses requiring human intervention.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses to understand and optimize customer interactions. This feature is crucial for continuous improvement and better customer service.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in CustomGPT or SiteGPT. This can be particularly beneficial for businesses that rely heavily on email communication for customer support.

Email Lead Capture

Email lead capture is supported across all three platforms, enabling businesses to collect and manage customer leads effectively.

Content Limits

CustomGPT offers significant content storage with up to 300 million words in its Premium plan. SiteGPT's content limits are defined by the number of training web pages, with up to 100,000 pages in the Enterprise plan. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates, offering flexibility and ease of use.

Number of Chatbots/Agents

CustomGPT allows up to 100 custom chatbots in its Premium plan, while SiteGPT offers up to 5 chatbots in its Scale plan, with unlimited chatbots in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center or chatbot flow builder, which might be a consideration for businesses looking for these specific features.

Integrations (Content/Knowledge)

CustomGPT, SiteGPT, and My AskAI support a variety of content and knowledge integrations. CustomGPT integrates with websites, helpdesks, knowledge bases, and various file formats, including YouTube videos and audio files. SiteGPT supports integrations with Google Drive, Dropbox, and other cloud services. My AskAI offers comprehensive integrations, including Confluence, Gitbook, Zendesk, Intercom, and Salesforce, providing extensive connectivity options for businesses.

Integrations (End Users)

End-user integrations vary across the platforms. CustomGPT supports private and public share links, embed widgets, and integrations with platforms like Slack and WordPress. SiteGPT integrates with Google Chat, Messenger, and Slack, with more integrations coming soon. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms, making it highly versatile.

Compliance and Support

All three platforms are GDPR compliant. However, none of them are SOC-2 compliant. Support options vary, with CustomGPT offering tailored onboarding and dedicated account managers for enterprise customers. SiteGPT provides email support across all plans, with additional support options for higher-tier plans. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise customers.

AI Models Available

CustomGPT exclusively uses GPT-4 across all plans. SiteGPT also uses GPT-4. My AskAI offers GPT-4o in its Essentials and Pro plans, with additional options like Claude and Gemini for enterprise customers, providing more flexibility in AI model selection.

API Access

All three platforms provide API access, allowing businesses to integrate their AI customer support solutions with other systems and applications.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its AI email assistant, extensive integrations, and flexible pricing plans with a 30-day free trial. SiteGPT offers the most cost-effective solution for high volumes of tickets or chats, and CustomGPT provides substantial content storage and custom chatbot options. Businesses should consider their specific needs and priorities when choosing the right AI customer support tool.