AI customer support features comparison: CustomGPT vs Neople
CustomGPT and Neople are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CustomGPT offers a tiered pricing model with three distinct plans: Standard at $99 per month, Premium at $499 per month, and a customizable Enterprise plan. The cost per 1,000 tickets or chats is $250. CustomGPT provides advanced features such as analytics and insights, and email lead capture, but lacks a human handover option and an AI email assistant.
Neople, on the other hand, has a higher cost per 1,000 tickets or chats at $334 and offers three pricing plans: Junior at €1500 per month, Medior at €2500 per month, and Senior at an additional €1000 per month. Specific details about its usage tiers, human handover capabilities, analytics, and email lead capture features are not provided. Neople also does not include an AI email assistant. This comparison highlights CustomGPT's structured pricing and feature set, while Neople's higher pricing and lack of detailed feature information suggest a different positioning in the market.
Full breakdown: All available features and pricing
| Feature | CustomGPT | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom |
Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $334 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | CustomGPT pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio |
Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming |
TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 |
TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Overview
CustomGPT, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each product offers unique features, pricing plans, and capabilities.
AI Customer Support Features
CustomGPT and My AskAI both offer AI customer support features, whereas Neople does not. This makes My AskAI and CustomGPT more suitable for businesses looking to automate customer interactions.
AI Features for Support Agents
Neople and My AskAI provide AI features specifically for support agents, helping them manage and respond to customer queries more efficiently. CustomGPT does not offer this functionality, which may limit its utility for support teams.
Pricing Plans
CustomGPT's pricing starts at $99 per month for the Standard plan, going up to $499 for the Premium plan, and offers custom pricing for Enterprise. Neople's plans range from €1500 to €2500 per month, with an additional €1000 for the Senior plan. My AskAI offers more affordable options, starting at $60 for the Essentials plan and $99 for the Pro plan, with a 30-day free trial available for all plans.
AI Price Per 1,000 Tickets/Chats
My AskAI is the most cost-effective option at $99 per 1,000 tickets/chats. CustomGPT charges $250 for the same, while Neople is the most expensive at $334.
Usage Tiers
CustomGPT offers different usage tiers based on GPT-4 queries per month, with the Standard plan allowing 1,000 queries and the Premium plan 5,000 queries. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations available in the Enterprise plan. Neople does not provide detailed usage tiers.
Human Handover
My AskAI supports human handover, allowing seamless transition from AI to human agents. CustomGPT does not offer this feature, and Neople has not provided information on this capability.
Conversation Analytics/Insights
Both CustomGPT and My AskAI offer conversation analytics and insights, helping businesses understand customer interactions better. Neople has not provided details on this feature.
AI Email Assistant
My AskAI includes an AI email assistant, a feature not available in CustomGPT or Neople, making it a more comprehensive solution for handling customer queries across multiple channels.
Email Lead Capture
My AskAI and CustomGPT both offer email lead capture capabilities. Neople has not provided information on this feature.
Content Limits
CustomGPT has specific content limits based on the pricing tier, while My AskAI offers unlimited webpages and documents across all plans, providing more flexibility. Neople has not disclosed content limits.
Number of Chatbots/Agents
CustomGPT allows up to 10 custom chatbots in the Standard plan and 100 in the Premium plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan. Neople has not specified the number of chatbots/agents.
Hosted Help Centre and Chatbot Flow Builder
None of the three platforms offer a hosted help centre or chatbot flow builder.
Integrations (Content/Knowledge)
CustomGPT integrates with a variety of content sources, including websites, helpdesks, knowledge bases, and various file formats. My AskAI offers similar integrations but also includes Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople has not provided integration details.
Integrations (End Users)
CustomGPT and My AskAI both offer extensive end-user integrations. CustomGPT supports public and private share links, embed widgets, live chat widgets, and integrations with platforms like Zapier, Slack, WordPress, Shopify, Wix, and Twilio. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat platforms. Neople has not provided end-user integration details.
Compliance and Support
All three platforms are GDPR compliant. Neople is SOC-2 compliant, while CustomGPT and My AskAI are not. Support options vary, with My AskAI offering web, email, and priority support depending on the plan, and CustomGPT providing tailored onboarding and dedicated support for Enterprise customers. Neople's support details are not provided.
AI Models and API Access
CustomGPT uses GPT-4 across all plans. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional models like Claude and Gemini available in the Enterprise plan. Both CustomGPT and My AskAI provide API access, while Neople's details are not specified.
Conclusion
In summary, My AskAI offers a comprehensive and cost-effective solution for AI customer support, with robust features, extensive integrations, and flexible pricing plans. CustomGPT and Neople also provide valuable capabilities but may be less versatile or more expensive depending on the specific needs of a business.
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