CustomGPT and LiveHelpNow are AI customer support tools designed to deflect support tickets and streamline customer interactions. CustomGPT offers a clear pricing structure with three main plans: Standard at $99 per month, Premium at $499 per month, and a customizable Enterprise plan. Each tier includes a set number of GPT-4 queries per month, ranging from 1,000 to 5,000, with additional queries priced at $250 per 1,000 tickets or chats. CustomGPT provides analytics and insights, as well as email lead capture, but does not support human handover or AI email assistance.
In contrast, LiveHelpNow's pricing is more segmented, with different rates for various features. The live chat and texting, ticket management, and knowledge base modules each cost $21 per agent, while call management is priced at $9 per agent. Additional features such as the chatbot and Hue AI are priced at $95 and $300 per month, respectively. LiveHelpNow supports human handover, offers analytics and insights, and includes email lead capture, but like CustomGPT, it does not offer an AI email assistant. The cost per 1,000 tickets or chats is provided on application (POA), indicating a more tailored pricing approach.
Overall, CustomGPT and LiveHelpNow cater to different needs and budgets, with CustomGPT focusing on a more straightforward, tiered pricing model and LiveHelpNow offering a modular approach with customizable features and agent-specific pricing.
| Feature | CustomGPT | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | POA | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing structures, and capabilities tailored to different business needs.
All three platforms—CustomGPT, LiveHelpNow, and My AskAI—offer AI customer support features. However, LiveHelpNow and My AskAI extend their AI features to support agents, whereas CustomGPT does not.
CustomGPT offers three pricing tiers: Standard at $99/mo, Premium at $499/mo, and a customizable Enterprise plan. LiveHelpNow’s pricing is more modular, with separate costs for various features like live chat, ticket management, and AI functionalities. My AskAI provides three plans: Essentials at $60, Pro at $99, and an Enterprise plan that's priced on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, CustomGPT charges $250, while My AskAI offers a more competitive rate at $99. LiveHelpNow’s pricing for this metric is not publicly available.
CustomGPT’s usage tiers are based on the number of GPT-4 queries per month, ranging from 1,000 to 5,000, with customizable options for enterprise plans. My AskAI categorizes usage by conversations per month, offering 200 conversations for Essentials, 1,000 for Pro, and unlimited for Enterprise, with an additional cost of $0.10 per conversation beyond the limits. LiveHelpNow does not provide specific usage tiers.
Both LiveHelpNow and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. CustomGPT does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available with CustomGPT or LiveHelpNow.
All three platforms—CustomGPT, LiveHelpNow, and My AskAI—offer email lead capture capabilities.
CustomGPT has specific content limits based on pricing tiers, ranging from 60 million to 300 million words stored. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. LiveHelpNow does not specify content limits.
CustomGPT allows for 10 to 100 custom chatbots depending on the plan, with customizable options for enterprise users. My AskAI offers one chatbot in two modes (public and private) for Essentials and Pro plans, with unlimited chatbots for the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow provides a hosted help center, a feature that is not available with CustomGPT or My AskAI.
None of the three platforms—CustomGPT, LiveHelpNow, or My AskAI—offer a chatbot flow builder.
CustomGPT integrates with various content sources including websites, helpdesks, knowledge bases, and multiple document formats. My AskAI offers extensive integrations with websites, various file types, and popular platforms like Google Drive, Notion, and Salesforce. LiveHelpNow provides integrations with websites, documents, and its help center.
CustomGPT supports multiple integration options for end users, including private and public share links, embed widgets, and integrations with platforms like Zapier and Slack. My AskAI also offers a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, and multiple messaging platforms. LiveHelpNow’s specific integrations can be found on their website.
All three platforms are GDPR compliant but do not have SOC-2 compliance. CustomGPT offers varying levels of support based on the pricing tier, including tailored onboarding and dedicated account management for Enterprise users. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success management for Enterprise. LiveHelpNow’s support options are not specified.
CustomGPT uses GPT-4 across all plans. My AskAI offers GPT-4o for Essentials and Pro, with options for GPT-4o, Claude, and Gemini for Enterprise. All three platforms provide API access.
In summary, My AskAI offers competitive pricing, extensive integrations, and additional features like an AI email assistant and unlimited content limits, positioning it as a strong contender in the AI customer support market compared to CustomGPT and LiveHelpNow.
