AI customer support features comparison: CustomGPT vs LivechatAI

Introduction to AI Customer Support Tools

CustomGPT, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets, streamline customer interactions, and enhance user experience through automation. Each platform offers unique features and pricing structures, catering to different business needs.

Key Features and AI Capabilities

All three platforms provide AI customer support features, ensuring automated responses to common queries. However, while CustomGPT does not offer AI features specifically designed for support agents, both LivechatAI and My AskAI do, enhancing the support team's efficiency.

Pricing Structures

CustomGPT offers three pricing plans: Standard at $99/month, Premium at $499/month, and Enterprise with customized pricing. LivechatAI has a tiered pricing model starting with a Free plan, followed by Basic at $39/month, Pro at $89/month, Advanced at $189/month, and Expert at $389/month. My AskAI offers Essentials at $60/month, Pro at $99/month, and an Enterprise plan with pricing on request. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly among the platforms. CustomGPT charges $250, LivechatAI charges $55, and My AskAI charges $99. This makes LivechatAI the most economical option for high-volume interactions.

Usage Tiers

CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, while the Premium plan offers 5,000 queries. LivechatAI's plans range from 100 GPT-4 messages in the Free plan to unlimited messages in the Advanced and Expert plans. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover and Analytics

Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents, unlike CustomGPT. All three platforms offer conversation analytics and insights to help businesses understand and optimize customer interactions.

Additional Features

My AskAI stands out with its AI email assistant feature, which is not available in CustomGPT or LivechatAI. Email lead capture is supported by all three platforms, aiding in customer acquisition and engagement.

Content Limits and Chatbot Capacity

CustomGPT has specific word storage limits, with the Standard plan allowing 60 million words and the Premium plan 300 million words. LivechatAI provides unlimited character storage across its plans. My AskAI offers unlimited webpages and documents in all its plans, with automatic updates.

Regarding the number of chatbots or agents, CustomGPT allows 10 custom chatbots in the Standard plan and 100 in the Premium plan. LivechatAI offers 1 AI bot in the Free and Basic plans, up to 10 in the Expert plan. My AskAI provides one chatbot in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.

Integrations

CustomGPT integrates with various content sources such as websites, helpdesks, knowledge bases, and multiple file formats, including YouTube videos and audio files. LivechatAI supports websites, text, PDFs, and sitemaps. My AskAI offers extensive integrations with platforms like Google Drive, Notion, Confluence, SharePoint, and many more, providing robust connectivity for diverse business environments.

End-User Integrations and Compliance

For end-user integrations, CustomGPT supports various platforms including Slack, WordPress, Shopify, and Twilio. LivechatAI integrates with Slack and WhatsApp. My AskAI supports a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and several others, ensuring seamless connectivity with popular business tools.

All three platforms are GDPR compliant, ensuring data protection and privacy. None of the platforms are SOC-2 compliant.

Support and AI Models

Support options vary, with CustomGPT offering helpdesk support and self-service for lower tiers, and more personalized support for Enterprise plans. LivechatAI provides community and email support in the Free plan, with live chat support in higher tiers. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and a dedicated success manager in the Enterprise plan.

CustomGPT uses GPT-4 across all plans. LivechatAI supports GPT-4, Llama, and Mistral models. My AskAI uses GPT-4 for Essentials and Pro plans, with additional models like Claude and Gemini available in the Enterprise plan.

Conclusion

Each platform offers unique features and pricing tailored to different business needs. My AskAI stands out with its AI email assistant, extensive integrations, and flexible pricing plans, making it a competitive choice in the AI customer support market.