CustomGPT and LivechatAI are AI customer support tools designed to deflect support tickets by providing automated responses to common inquiries. CustomGPT offers pricing at $250 per 1,000 tickets or chats, with usage tiers including Standard (1,000 GPT-4 queries per month), Premium (5,000 GPT-4 queries per month), and Enterprise (customized plans). The platform includes analytics and insights, as well as email lead capture capabilities, but does not support human handover or an AI email assistant. CustomGPT's price plans start at $99 per month for the Standard tier, $499 per month for Premium, and custom pricing for Enterprise solutions.
LivechatAI, on the other hand, charges $55 per 1,000 tickets or chats and provides a broader range of usage tiers, from a Free plan offering 100 GPT-4 messages to an Expert plan with unlimited messages. It supports human handover, includes analytics and insights, and has email lead capture features, similar to CustomGPT. LivechatAI’s price plans are more varied, starting with a Free tier, followed by Basic at $39 per month, Pro at $89 per month, Advanced at $189 per month, and Expert at $389 per month. This variety in pricing and features positions LivechatAI as a more flexible option for different business needs and budgets.
| Feature | CustomGPT | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $55 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets, streamline customer interactions, and enhance user experience through automation. Each platform offers unique features and pricing structures, catering to different business needs.
All three platforms provide AI customer support features, ensuring automated responses to common queries. However, while CustomGPT does not offer AI features specifically designed for support agents, both LivechatAI and My AskAI do, enhancing the support team's efficiency.
CustomGPT offers three pricing plans: Standard at $99/month, Premium at $499/month, and Enterprise with customized pricing. LivechatAI has a tiered pricing model starting with a Free plan, followed by Basic at $39/month, Pro at $89/month, Advanced at $189/month, and Expert at $389/month. My AskAI offers Essentials at $60/month, Pro at $99/month, and an Enterprise plan with pricing on request. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. CustomGPT charges $250, LivechatAI charges $55, and My AskAI charges $99. This makes LivechatAI the most economical option for high-volume interactions.
CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, while the Premium plan offers 5,000 queries. LivechatAI's plans range from 100 GPT-4 messages in the Free plan to unlimited messages in the Advanced and Expert plans. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents, unlike CustomGPT. All three platforms offer conversation analytics and insights to help businesses understand and optimize customer interactions.
My AskAI stands out with its AI email assistant feature, which is not available in CustomGPT or LivechatAI. Email lead capture is supported by all three platforms, aiding in customer acquisition and engagement.
CustomGPT has specific word storage limits, with the Standard plan allowing 60 million words and the Premium plan 300 million words. LivechatAI provides unlimited character storage across its plans. My AskAI offers unlimited webpages and documents in all its plans, with automatic updates.
Regarding the number of chatbots or agents, CustomGPT allows 10 custom chatbots in the Standard plan and 100 in the Premium plan. LivechatAI offers 1 AI bot in the Free and Basic plans, up to 10 in the Expert plan. My AskAI provides one chatbot in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
CustomGPT integrates with various content sources such as websites, helpdesks, knowledge bases, and multiple file formats, including YouTube videos and audio files. LivechatAI supports websites, text, PDFs, and sitemaps. My AskAI offers extensive integrations with platforms like Google Drive, Notion, Confluence, SharePoint, and many more, providing robust connectivity for diverse business environments.
For end-user integrations, CustomGPT supports various platforms including Slack, WordPress, Shopify, and Twilio. LivechatAI integrates with Slack and WhatsApp. My AskAI supports a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and several others, ensuring seamless connectivity with popular business tools.
All three platforms are GDPR compliant, ensuring data protection and privacy. None of the platforms are SOC-2 compliant.
Support options vary, with CustomGPT offering helpdesk support and self-service for lower tiers, and more personalized support for Enter
