CustomGPT and Kommunicate are both AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. CustomGPT offers three pricing plans: Standard at $99 per month, Premium at $499 per month, and a customizable Enterprise plan. It charges $250 per 1,000 tickets or chats and provides analytics and insights, as well as email lead capture capabilities, but lacks human handover and an AI email assistant.
Kommunicate, on the other hand, has a more cost-effective pricing structure at $84 per 1,000 tickets or chats. It also offers three usage tiers: Lite at $100 per month, Advanced at $200 per month, and a customizable Enterprise plan. Similar to CustomGPT, Kommunicate includes analytics and insights and email lead capture features. However, it distinguishes itself by offering human handover, which can be crucial for more complex support scenarios. Neither platform includes an AI email assistant feature. Overall, while CustomGPT positions itself at a higher price point with more expensive per-ticket costs, Kommunicate offers a more affordable solution with the added benefit of human handover.
| Feature | CustomGPT | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $84 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Kommunicate, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers a unique set of features, pricing plans, and capabilities, catering to different business needs.
All three platforms, CustomGPT, Kommunicate, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their ability to manage and resolve customer queries efficiently.
CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and a custom Enterprise plan. Kommunicate has a Lite plan at $100 per month, an Advanced plan at $200 per month, and custom pricing for Enterprise. My AskAI provides more affordable options with its Essentials plan at $60, Pro at $99, and custom pricing for Enterprise, along with a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly. CustomGPT charges $250, Kommunicate $84, and My AskAI $99, making Kommunicate the most cost-effective option in this regard.
CustomGPT and Kommunicate offer different usage tiers based on the number of queries or messages. CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, while its Premium plan offers 5,000 queries. Kommunicate's Lite plan includes 1,000 messages, and the Advanced plan offers 5,000 messages. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations, and the Enterprise plan provides unlimited conversations, with a cost of $0.10 per conversation beyond the limits.
Both Kommunicate and My AskAI support human handover, allowing seamless transfer of conversations from AI to human agents. CustomGPT does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI is the only platform that includes an AI email assistant, adding an extra layer of support for handling email queries efficiently.
CustomGPT, Kommunicate, and My AskAI all offer email lead capture capabilities, aiding in the collection of customer information for follow-up and marketing purposes.
CustomGPT has specific content limits based on the plan, with the Standard plan allowing 60 million words stored and the Premium plan 300 million words. My AskAI offers unlimited webpages and documents across all plans, providing more flexibility for content storage.
CustomGPT's Standard plan supports up to 10 custom chatbots, while the Premium plan allows for 100. My AskAI's Essentials and Pro plans support one chatbot with two modes (public and private), and the Enterprise plan offers unlimited chatbots. Kommunicate does not specify the number of chatbots/agents supported.
None of the platforms offer a hosted help center.
Kommunicate includes a chatbot flow builder, enabling businesses to design and customize chatbot interactions. This feature is not available in CustomGPT or My AskAI.
CustomGPT integrates with various content sources, including websites, helpdesks, knowledge bases, public web content, and multiple file formats. My AskAI offers extensive integrations with websites, various file formats, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, and OneDrive. Kommunicate supports web scraping, FAQs, documents, and customer interactions, along with integrations with Zendesk, Helpscout, and Salesforce.
All three platforms offer various end-user integrations. CustomGPT and My AskAI support private and public share links, embed widgets, and live chat widgets. My AskAI also integrates with platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and others. Kommunicate’s integrations can be found on their website.
All three platforms are GDPR compliant, ensuring data protection and privacy for users.
Support options vary across the platforms. CustomGPT offers helpdesk support and self-service for Standard and Premium plans, with additional tailored onboarding and dedicated account management for Enterprise. Kommunicate provides email, live chat, and phone support, with personalized onboarding and product training for Enterprise. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success management for Enterprise.
CustomGPT and Kommunicate primarily use GPT-4. My AskAI offers a range of AI models, including GPT-4o, Claude, and Gemini, providing more options for businesses.
All three platforms provide API access, allowing businesses to integrate and customize their AI customer support solutions.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, more affordable pricing, extensive integrations, and unique offerings like the AI email assistant.
