CustomGPT and Helpkit are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CustomGPT offers a tiered pricing structure with its Standard, Premium, and Enterprise plans, charging $250 per 1,000 tickets or chats. The monthly subscription rates start at $99 for the Standard plan, $499 for the Premium plan, and custom pricing for the Enterprise plan. CustomGPT provides analytics and insights, and includes email lead capture, but does not support human handover or an AI email assistant.
Helpkit, on the other hand, is priced at $49 per 1,000 tickets or chats and offers various subscription plans, including Starter at $19 per month, Business at $39 per month, and Professional at $79 per month. Additionally, Helpkit features a dedicated AI Chatbot plan for $49 per month. Similar to CustomGPT, Helpkit provides analytics and insights, and includes email lead capture, but lacks human handover and an AI email assistant.
In summary, CustomGPT positions itself with higher pricing and usage tiers, potentially catering to larger businesses with more extensive support needs, while Helpkit offers more budget-friendly options that may appeal to smaller businesses or those with less frequent support requirements. Both tools aim to streamline customer support through AI, though their pricing and plan structures cater to different market segments.
| Feature | CustomGPT | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $49 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
CustomGPT, Helpkit, and My AskAI are AI customer support tools designed to assist businesses in deflecting support tickets by providing automated responses and other support features. Each platform offers unique capabilities and pricing structures, catering to different business needs.
All three platforms—CustomGPT, Helpkit, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which neither CustomGPT nor Helpkit offer.
CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and an Enterprise plan with custom pricing. Helpkit's plans are more varied and affordable, starting at $19 per month for the Starter plan, $39 per month for the Business plan, and $79 per month for the Professional plan. Additionally, HelpKit AI Chatbot is priced at $49 per month. My AskAI's pricing is positioned between the two, with the Essentials plan at $60 per month, Pro at $99 per month, and Enterprise pricing available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
For AI capabilities, CustomGPT charges $250 per 1,000 tickets or chats, significantly higher than Helpkit's $49 and My AskAI's $99 per 1,000 tickets or chats, making My AskAI a more cost-effective option compared to CustomGPT but slightly more expensive than Helpkit.
CustomGPT's usage tiers are based on the number of GPT-4 queries per month, with 1,000 for Standard, 5,000 for Premium, and custom limits for Enterprise. Helpkit does not provide specific usage tiers. My AskAI offers clear usage limits with the Essentials plan allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.
My AskAI supports human handover, a feature absent in both CustomGPT and Helpkit. This allows for seamless transitions from AI to human agents when necessary.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
My AskAI includes an AI email assistant, a feature not available in CustomGPT or Helpkit. This can help automate and streamline email responses, enhancing overall support efficiency.
All three platforms—CustomGPT, Helpkit, and My AskAI—support email lead capture, assisting in converting customer interactions into potential sales leads.
CustomGPT imposes content limits based on the plan, with the Standard plan allowing 60 million words and the Premium plan allowing 300 million words. Helpkit does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing significant flexibility.
CustomGPT allows 10 custom chatbots for the Standard plan and 100 for the Premium plan, with custom numbers for Enterprise. Helpkit does not provide specific details on this feature. My AskAI includes one chatbot with two modes (public and private) in both Essentials and Pro plans, while the Enterprise plan supports unlimited chatbots.
Helpkit offers a hosted help center, a feature not available in either CustomGPT or My AskAI. This can be beneficial for businesses looking to provide a centralized support hub.
None of the three platforms—CustomGPT, Helpkit, or My AskAI—offer a chatbot flow builder, which could be a limitation for businesses seeking to create custom chatbot interactions.
CustomGPT supports a wide range of integrations, including websites, helpdesks, knowledge bases, public web content, and various file formats. Helpkit integrates primarily with Notion. My AskAI offers extensive integration options, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.
CustomGPT provides multiple end-user integration options, including private and public share links, embed widgets, live chat widget
