AI customer support features comparison: CustomGPT vs Helpkit

Overview

CustomGPT, Helpkit, and My AskAI are AI customer support tools designed to assist businesses in deflecting support tickets by providing automated responses and other support features. Each platform offers unique capabilities and pricing structures, catering to different business needs.

AI Customer Support Features

All three platforms—CustomGPT, Helpkit, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which neither CustomGPT nor Helpkit offer.

Pricing Plans

CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and an Enterprise plan with custom pricing. Helpkit's plans are more varied and affordable, starting at $19 per month for the Starter plan, $39 per month for the Business plan, and $79 per month for the Professional plan. Additionally, HelpKit AI Chatbot is priced at $49 per month. My AskAI's pricing is positioned between the two, with the Essentials plan at $60 per month, Pro at $99 per month, and Enterprise pricing available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI capabilities, CustomGPT charges $250 per 1,000 tickets or chats, significantly higher than Helpkit's $49 and My AskAI's $99 per 1,000 tickets or chats, making My AskAI a more cost-effective option compared to CustomGPT but slightly more expensive than Helpkit.

Usage Tiers

CustomGPT's usage tiers are based on the number of GPT-4 queries per month, with 1,000 for Standard, 5,000 for Premium, and custom limits for Enterprise. Helpkit does not provide specific usage tiers. My AskAI offers clear usage limits with the Essentials plan allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.

Human Handover

My AskAI supports human handover, a feature absent in both CustomGPT and Helpkit. This allows for seamless transitions from AI to human agents when necessary.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in CustomGPT or Helpkit. This can help automate and streamline email responses, enhancing overall support efficiency.

Email Lead Capture

All three platforms—CustomGPT, Helpkit, and My AskAI—support email lead capture, assisting in converting customer interactions into potential sales leads.

Content Limits

CustomGPT imposes content limits based on the plan, with the Standard plan allowing 60 million words and the Premium plan allowing 300 million words. Helpkit does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing significant flexibility.

Number of Chatbots/Agents

CustomGPT allows 10 custom chatbots for the Standard plan and 100 for the Premium plan, with custom numbers for Enterprise. Helpkit does not provide specific details on this feature. My AskAI includes one chatbot with two modes (public and private) in both Essentials and Pro plans, while the Enterprise plan supports unlimited chatbots.

Hosted Help Centre

Helpkit offers a hosted help center, a feature not available in either CustomGPT or My AskAI. This can be beneficial for businesses looking to provide a centralized support hub.

Chatbot Flow Builder

None of the three platforms—CustomGPT, Helpkit, or My AskAI—offer a chatbot flow builder, which could be a limitation for businesses seeking to create custom chatbot interactions.

Integrations (Content/Knowledge)

CustomGPT supports a wide range of integrations, including websites, helpdesks, knowledge bases, public web content, and various file formats. Helpkit integrates primarily with Notion. My AskAI offers extensive integration options, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.

Integrations (End Users)

CustomGPT provides multiple end-user integration options, including private and public share links, embed widgets, live chat widgets, and integrations with Zapier, Slack, WordPress, Shopify, Wix, and Twilio. Helpkit focuses on website integration. My AskAI offers comprehensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter through Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, CustomGPT offers varying levels of support based on the plan, with extensive support for Enterprise users. Helpkit does not specify its support structure. My AskAI provides web and email support for Essentials users, priority support for Pro users, and dedicated Slack and success manager support for Enterprise users.

AI Models and API Access

CustomGPT uses GPT-4 across all plans. Helpkit also uses GPT-4. My AskAI offers a choice of AI models, including GPT-4o, Claude, and Gemini, providing flexibility based on specific needs. Both CustomGPT and My AskAI offer API access, while Helpkit does not.

Conclusion

CustomGPT, Helpkit, and My AskAI each have their strengths and cater to different business needs. CustomGPT offers extensive content integration and high usage tiers but at a higher cost. Helpkit provides affordable plans and a hosted help center but lacks detailed usage tiers and human handover. My AskAI stands out with its AI features for support agents, cost-effective pricing, extensive integrations, and human handover capabilities, making it a versatile and comprehensive choice for businesses.