CustomGPT and HappyChat AI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CustomGPT offers a pricing model of $250 per 1,000 tickets or chats, with tiered usage plans including Standard, Premium, and Enterprise options. The Standard plan costs $99 per month for up to 1,000 GPT-4 queries, while the Premium plan is priced at $499 per month for up to 5,000 queries. CustomGPT provides analytics and insights and includes email lead capture but lacks a human handover feature and an AI email assistant.
HappyChat AI, on the other hand, has a more cost-effective pricing structure at $24 per 1,000 tickets or chats. It offers a range of usage tiers from a free plan with 50 messages per month to an Enterprise plan that supports up to 50,000 messages per month. Price plans range from $0 for the Free plan to $399 for the Enterprise plan. Similar to CustomGPT, HappyChat AI provides analytics and insights and includes email lead capture but also does not offer a human handover feature or an AI email assistant. Overall, HappyChat AI positions itself as a more budget-friendly option with a broader range of usage tiers compared to CustomGPT.
| Feature | CustomGPT | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $24 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, HappyChat AI, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. These platforms leverage AI to automate responses, provide analytics, and integrate with various content and end-user platforms. Below is a detailed comparison of their key features, pricing, and capabilities.
All three platforms offer AI customer support features. However, only My AskAI provides AI features specifically designed for support agents, whereas CustomGPT and HappyChat AI do not.
CustomGPT offers three pricing plans: Standard at $99 per month, Premium at $499 per month, and an Enterprise plan with custom pricing. HappyChat AI provides a broader range of options, starting with a free plan, followed by the Starter at $19 per month, Growth at $49 per month, Pro at $99 per month, and an Enterprise Plan at $399 per month. My AskAI has three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan available on request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
CustomGPT charges $250 per 1,000 tickets/chats, while HappyChat AI is significantly cheaper at $24. My AskAI is priced at $99 per 1,000 tickets/chats, offering a middle-ground option in terms of cost.
CustomGPT has usage tiers based on GPT-4 queries per month, ranging from 1,000 to 5,000, with custom options for enterprise plans. HappyChat AI's usage tiers are based on the number of messages per month, ranging from 50 in the free plan to 50,000 in the enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
My AskAI stands out by offering a human handover feature, enabling seamless transition from AI to human support agents. This feature is not available in CustomGPT or HappyChat AI.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI is the only platform that includes an AI email assistant, enhancing its capabilities in handling customer inquiries through email. CustomGPT and HappyChat AI do not offer this feature.
All three platforms support email lead capture, allowing businesses to gather potential customer information for follow-up.
CustomGPT has content limits based on the number of words stored, ranging from 60 million to 300 million words, with custom options for enterprise plans. HappyChat AI's limits are based on the number of source pages, starting from 20 in the free plan to 10,000 in the enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
CustomGPT allows for 10 to 100 custom chatbots depending on the plan, with custom options for enterprise plans. HappyChat AI offers 1 to 50 chatbots based on the plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help centre or chatbot flow builder.
CustomGPT integrates with websites, helpdesks, knowledge bases, public web content, and various file formats including YouTube videos and audio files. HappyChat AI supports websites, files (PDF, DOCX), sitemaps, and Q&A provisioning. My AskAI offers extensive integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
CustomGPT supports private and public share links, embed widgets, live chat widgets, and integrations with platforms like Zapier, Slack, WordPress, Shopify, and Wix. HappyChat AI integrates with WordPress, Webflow, Shopify, Wix, and has upcoming integrations with WhatsApp, Messenger, Telegram, and Slack. My AskAI offers integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms including WhatsApp, Instagram, Messenger, and Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, while CustomGPT and My AskAI are not. Support options vary, with My AskAI offering priority support and success managers in higher-tier plans, while CustomGPT and HappyChat AI provide varying levels of support based on the plan.
CustomGPT uses GPT-4 across all plans. HappyChat AI uses GPT-3 in lower-tier plans and offers GPT-4 in higher-tier plans. My AskAI provides GPT-4o in Essentials and Pro plans, and offers additional models like Claude and Gemini in the Enterprise plan.
All three platforms offer API access, enabling businesses to integrate their AI customer support tools with other systems and applications.
Each platform has its strengths and weaknesses. My AskAI stands out with features like AI for support agents, human handover, AI email assistant, and extensive integrations, making it a versatile option for businesses looking for comprehensive AI customer support solutions.
