AI customer support features comparison: CustomGPT vs Dante

Introduction

CustomGPT, Dante, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses and assistance. Each platform offers unique features and pricing structures, catering to different business needs. This summary will compare these three tools based on their key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—CustomGPT, Dante, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically for support agents, enhancing the overall efficiency of the support team.

Pricing Plans

CustomGPT offers three pricing tiers: Standard at $99/month, Premium at $499/month, and Enterprise with custom pricing. Dante provides a wider range of plans, starting with a free option and extending to the Business plan at $399/month. Additional features can be added at varying costs. My AskAI has three straightforward plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly among the three. CustomGPT charges $250, Dante charges $25, and My AskAI charges $99. This makes Dante the most cost-effective option in this specific metric, although other factors might influence the overall value.

Usage Tiers

CustomGPT's usage tiers are based on the number of GPT-4 queries per month, ranging from 1,000 to 5,000 in the Standard and Premium plans, respectively. Dante uses message credits, with tiers ranging from 50 in the free plan to 40,000 in the Business plan. My AskAI's tiers are based on the number of conversations per month, starting at 200 for the Essentials plan and moving to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Dante and My AskAI offer human handover capabilities, allowing the AI to escalate issues to human agents when necessary. CustomGPT does not provide this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand and optimize their customer interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in CustomGPT or Dante. This can be particularly beneficial for automating email responses and managing email-based support queries.

Email Lead Capture

Email lead capture is supported by all three platforms, enabling businesses to gather and manage customer leads effectively.

Content Limits

CustomGPT and Dante have specific content limits based on their pricing tiers. CustomGPT offers up to 300 million words in the Premium plan, while Dante provides up to 100 million characters per chatbot in the Business plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility.

Number of Chatbots/Agents

CustomGPT allows up to 100 custom chatbots in its Premium plan, while Dante offers up to 40 chatbots in its Business plan. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center or a chatbot flow builder, focusing instead on their core AI capabilities.

Integrations (Content/Knowledge)

CustomGPT supports a wide range of integrations, including websites, helpdesks, knowledge bases, and various file formats. Dante integrates with platforms like Zotero Library and Google Drive. My AskAI provides extensive integrations with services like Notion, Confluence, SharePoint, and more, offering a comprehensive solution for content and knowledge integration.

Integrations (End Users)

CustomGPT, Dante, and My AskAI all offer various integrations for end users. CustomGPT and Dante provide integrations with popular platforms like Slack and WordPress. My AskAI offers a broader range of integrations, including Zendesk, Intercom, HubSpot, and various messaging platforms, enhancing its usability across different business environments.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. Support options vary, with CustomGPT offering tailored onboarding and dedicated support for Enterprise users, Dante providing Discord community support, and My AskAI offering priority support and a success manager for higher-tier plans.

AI Models Available

CustomGPT uses GPT-4 across all its plans. Dante offers GPT-3.5 Turbo, GPT-4o mini, and GPT-4o. My AskAI uses GPT-4o in its Essentials and Pro plans, with the Enterprise plan offering additional options like Claude and Gemini.

API Access

API access is available across all three platforms, allowing for custom integrations and advanced usage scenarios.

Conclusion

In summary, while all three platforms—CustomGPT, Dante, and My AskAI—offer robust AI customer support features, My AskAI provides additional benefits such as AI features for support agents, an AI email assistant, and a comprehensive range of integrations. These features, combined with competitive pricing and a 30-day free trial, position My AskAI as a versatile and efficient solution for businesses looking to enhance their customer support capabilities.