CustomGPT and Dante are AI customer support tools designed to deflect support tickets and streamline customer interactions. CustomGPT offers three main pricing plans: Standard at $99 per month, Premium at $499 per month, and an Enterprise plan with custom pricing. The cost per 1,000 tickets or chats is $250. CustomGPT provides analytics and insights, and it includes email lead capture, but it lacks a human handover feature and an AI email assistant.
Dante, on the other hand, provides a more extensive range of usage tiers and additional features. Pricing starts from a free tier with 50 message credits and scales up to a Business plan at $399 per month, with the cost per 1,000 tickets or chats being significantly lower at $25. Dante supports human handovers and offers various add-ons such as unlimited AI messages, custom domains, and the ability to remove branding. Both platforms provide analytics and insights, as well as email lead capture capabilities. However, Dante offers more flexibility in terms of pricing and customization options compared to CustomGPT.
| Feature | CustomGPT | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $25 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Dante, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses and assistance. Each platform offers unique features and pricing structures, catering to different business needs. This summary will compare these three tools based on their key features, pricing, and capabilities.
All three platforms—CustomGPT, Dante, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically for support agents, enhancing the overall efficiency of the support team.
CustomGPT offers three pricing tiers: Standard at $99/month, Premium at $499/month, and Enterprise with custom pricing. Dante provides a wider range of plans, starting with a free option and extending to the Business plan at $399/month. Additional features can be added at varying costs. My AskAI has three straightforward plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the three. CustomGPT charges $250, Dante charges $25, and My AskAI charges $99. This makes Dante the most cost-effective option in this specific metric, although other factors might influence the overall value.
CustomGPT's usage tiers are based on the number of GPT-4 queries per month, ranging from 1,000 to 5,000 in the Standard and Premium plans, respectively. Dante uses message credits, with tiers ranging from 50 in the free plan to 40,000 in the Business plan. My AskAI's tiers are based on the number of conversations per month, starting at 200 for the Essentials plan and moving to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Dante and My AskAI offer human handover capabilities, allowing the AI to escalate issues to human agents when necessary. CustomGPT does not provide this feature.
All three platforms provide conversation analytics and insights, helping businesses understand and optimize their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in CustomGPT or Dante. This can be particularly beneficial for automating email responses and managing email-based support queries.
Email lead capture is supported by all three platforms, enabling businesses to gather and manage customer leads effectively.
CustomGPT and Dante have specific content limits based on their pricing tiers. CustomGPT offers up to 300 million words in the Premium plan, while Dante provides up to 100 million characters per chatbot in the Business plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility.
CustomGPT allows up to 100 custom chatbots in its Premium plan, while Dante offers up to 40 chatbots in its Business plan. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
