CustomGPT and Customerly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CustomGPT offers pricing at $250 per 1,000 tickets/chats and features usage tiers such as Standard, Premium, and Enterprise, which range from 1,000 to 5,000 GPT-4 queries per month, with custom options available for larger needs. It provides analytics and insights, as well as email lead capture, but lacks human handover and AI email assistant capabilities. CustomGPT's pricing plans start at $99 per month for the Standard tier, going up to $499 per month for the Premium tier, with custom pricing for enterprise solutions.
Customerly, on the other hand, charges $300 per 1,000 tickets/chats and offers usage-based billing across its tiers, including Essential, Startup, Pro, and Enterprise. Unlike CustomGPT, Customerly supports human handover and includes an AI email assistant in addition to analytics, insights, and email lead capture. Its pricing plans are more varied, starting from $9 per month for the Essential tier and reaching up to $299 per month for the Enterprise tier. Both platforms aim to streamline customer support operations, but they differ significantly in their feature sets and pricing structures, catering to different business needs and scales.
| Feature | CustomGPT | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $300 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Customerly, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and provide efficient customer service. Each of these platforms offers a range of features and pricing plans tailored to different business needs.
All three platforms—CustomGPT, Customerly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. Customerly's plans range from Essential at $9 per month to Enterprise at $299 per month. My AskAI offers Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for potential users.
When it comes to the cost per 1,000 tickets or chats, My AskAI is the most cost-effective at $99. CustomGPT charges $250, and Customerly is the most expensive at $300. This makes My AskAI a more economical choice for high-volume customer support operations.
CustomGPT's usage tiers are based on the number of GPT-4 queries per month, with the Standard plan offering 1,000 queries and the Premium plan offering 5,000 queries. Customerly uses a usage-based billing system for its Startup, Pro, and Enterprise plans. My AskAI provides clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise offering unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits.
Both Customerly and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. CustomGPT does not offer this feature, which could be a limitation for businesses requiring human intervention.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
Customerly and My AskAI both offer AI email assistants, whereas CustomGPT does not. This feature can help automate and streamline email communication, saving time for support agents.
All three platforms—CustomGPT, Customerly, and My AskAI—support email lead capture, enabling businesses to gather and manage leads effectively.
CustomGPT has specific content storage limits, with the Standard plan allowing 60 million words and the Premium plan allowing 300 million words. Customerly's content limits are based on interactions, ranging from 1,000 to 50,000 interactions depending on the plan. My AskAI, on the other hand, offers unlimited webpages and documents across all plans, with automatic updates.
CustomGPT offers 10 custom chatbots in the Standard plan and 100 in the Premium plan. Customerly does not specify the number of chatbots or agents. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly is the only platform that offers a hosted help center, while CustomGPT and My AskAI do not provide this feature.
Customerly includes a chatbot flow builder, which is not available in CustomGPT or My AskAI. This feature can help businesses design and customize their chatbot interactions.
CustomGPT supports a wide range of content and knowledge integrations, including websites, helpdesks, knowledge bases, and various file formats. Customerly integrates primarily with its help center. My AskAI offers extensive integrations with websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
CustomGPT provides various end-user integrations, including private and public share links, embed widgets, and integrations with platforms like Zapier, Slack, WordPress, Shopify, Wix, and Twilio. Customerly integrates with WordPress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front. My AskAI supports a comprehensive range of end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with CustomGPT offering helpdesk and self-service support for Standard and Premium plans, and more tailored support for Enterprise. Customerly's support details are not provided. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise.
CustomGPT uses GPT-4 across all plans. Customerly uses GPT-4o. My AskAI offers GPT-4o for Essentials and Pro, and multiple options (GPT-4o, Claude, Gemini) for Enterprise. All three platforms provide API access, enabling integration with other systems and customization.
My AskAI positions itself as a cost-effective and feature-rich option with extensive integrations, unlimited content limits, and AI features for support agents. Its competitive pricing, especially for high-volume interactions, and comprehensive support options make it a strong contender in the AI customer support market.
