AI customer support features comparison: CustomGPT vs Customerly

Overview of AI Customer Support Tools

CustomGPT, Customerly, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and provide efficient customer service. Each of these platforms offers a range of features and pricing plans tailored to different business needs.

AI Customer Support Features

All three platforms—CustomGPT, Customerly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and effectiveness.

Pricing Plans

CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. Customerly's plans range from Essential at $9 per month to Enterprise at $299 per month. My AskAI offers Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for potential users.

AI Pricing Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, My AskAI is the most cost-effective at $99. CustomGPT charges $250, and Customerly is the most expensive at $300. This makes My AskAI a more economical choice for high-volume customer support operations.

Usage Tiers

CustomGPT's usage tiers are based on the number of GPT-4 queries per month, with the Standard plan offering 1,000 queries and the Premium plan offering 5,000 queries. Customerly uses a usage-based billing system for its Startup, Pro, and Enterprise plans. My AskAI provides clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise offering unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits.

Human Handover

Both Customerly and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. CustomGPT does not offer this feature, which could be a limitation for businesses requiring human intervention.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

Customerly and My AskAI both offer AI email assistants, whereas CustomGPT does not. This feature can help automate and streamline email communication, saving time for support agents.

Email Lead Capture

All three platforms—CustomGPT, Customerly, and My AskAI—support email lead capture, enabling businesses to gather and manage leads effectively.

Content Limits

CustomGPT has specific content storage limits, with the Standard plan allowing 60 million words and the Premium plan allowing 300 million words. Customerly's content limits are based on interactions, ranging from 1,000 to 50,000 interactions depending on the plan. My AskAI, on the other hand, offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

CustomGPT offers 10 custom chatbots in the Standard plan and 100 in the Premium plan. Customerly does not specify the number of chatbots or agents. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Customerly is the only platform that offers a hosted help center, while CustomGPT and My AskAI do not provide this feature.

Chatbot Flow Builder

Customerly includes a chatbot flow builder, which is not available in CustomGPT or My AskAI. This feature can help businesses design and customize their chatbot interactions.

Integrations (Content/Knowledge)

CustomGPT supports a wide range of content and knowledge integrations, including websites, helpdesks, knowledge bases, and various file formats. Customerly integrates primarily with its help center. My AskAI offers extensive integrations with websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

CustomGPT provides various end-user integrations, including private and public share links, embed widgets, and integrations with platforms like Zapier, Slack, WordPress, Shopify, Wix, and Twilio. Customerly integrates with WordPress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front. My AskAI supports a comprehensive range of end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with CustomGPT offering helpdesk and self-service support for Standard and Premium plans, and more tailored support for Enterprise. Customerly's support details are not provided. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise.

AI Models and API Access

CustomGPT uses GPT-4 across all plans. Customerly uses GPT-4o. My AskAI offers GPT-4o for Essentials and Pro, and multiple options (GPT-4o, Claude, Gemini) for Enterprise. All three platforms provide API access, enabling integration with other systems and customization.

Conclusion

My AskAI positions itself as a cost-effective and feature-rich option with extensive integrations, unlimited content limits, and AI features for support agents. Its competitive pricing, especially for high-volume interactions, and comprehensive support options make it a strong contender in the AI customer support market.