AI customer support features comparison:CustomGPTvs CoSupport AI

Introduction to AI Customer Support Tools

CustomGPT, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets by leveraging artificial intelligence. These platforms aim to streamline customer service operations, providing automated responses and assistance to reduce the workload on human agents.

AI Customer Support Features

All three platforms—CustomGPT, CoSupport AI, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, CoSupport AI and My AskAI provide these capabilities, while CustomGPT does not.

Pricing Plans

CustomGPT's pricing starts at $99 per month for the Standard plan, $499 per month for the Premium plan, and offers custom pricing for enterprise solutions. CoSupport AI's pricing details are not provided. My AskAI offers more competitive pricing with the Essentials plan at $60 per month, the Pro plan at $99 per month, and a custom-priced Enterprise plan. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, CustomGPT charges $250, while My AskAI offers a more economical rate of $99. CoSupport AI's pricing for this metric is not provided.

Usage Tiers

CustomGPT's usage tiers are based on the number of GPT-4 queries per month, ranging from 1,000 to 5,000, with custom options for enterprise plans. My AskAI's usage tiers are based on the number of conversations per month, offering 200 for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan. Beyond these limits, My AskAI charges $0.10 per conversation.

Human Handover

A significant feature for seamless customer support is human handover. My AskAI supports human handover, ensuring that complex issues can be escalated to human agents. CustomGPT does not offer this feature, and CoSupport AI's capabilities in this area are not specified.

Conversation Analytics/Insights

Both CustomGPT and My AskAI provide conversation analytics and insights to help understand customer interactions better. CoSupport AI's offerings in this area are not detailed.

AI Email Assistant and Email Lead Capture

My AskAI stands out by offering an AI email assistant and email lead capture features, which are not available with CustomGPT. CoSupport AI's capabilities in this regard are not mentioned.

Content Limits

CustomGPT imposes content limits based on the plan, ranging from 60 million to 300 million words stored. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility.

Number of Chatbots/Agents

CustomGPT allows for 10 custom chatbots on the Standard plan and up to 100 on the Premium plan, with custom options for enterprise. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. CoSupport AI's details are not provided.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on their core AI customer support functionalities.

Integrations (Content/Knowledge)

CustomGPT supports a variety of content and knowledge integrations, including websites, helpdesks, knowledge bases, and various file types. My AskAI also offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and more. CoSupport AI's integrations are not specified.

Integrations (End Users)

For end-user integrations, CustomGPT supports numerous platforms such as Zapier, Slack, WordPress, and Shopify. My AskAI provides even broader integration options, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp and Messenger. CoSupport AI's end-user integrations are not detailed.

Compliance and Support

Both CustomGPT and My AskAI are GDPR compliant, but neither is SOC-2 compliant. In terms of support, CustomGPT offers varying levels of support depending on the plan, with enterprise customers receiving dedicated account managers and prioritized engineering support. My AskAI also offers tiered support, with the Enterprise plan including a success manager and Slack support.

AI Models and API Access

CustomGPT uses GPT-4 across all plans, while My AskAI offers GPT-4o for Essentials and Pro plans and additional options like Claude and Gemini for the Enterprise plan. Both platforms provide API access, whereas CoSupport AI's details on AI models and API access are not mentioned.

Conclusion

My AskAI provides a comprehensive and cost-effective solution with numerous features and integrations, making it a competitive option in the AI customer support market. CustomGPT and CoSupport AI offer valuable capabilities, but My AskAI stands out with its competitive pricing, extensive integration options, and additional features like AI email assistance and human handover.