AI customer support features comparison: CustomGPT vs Cody AI

Overview of AI Customer Support Tools

CustomGPT, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a unique blend of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—CustomGPT, Cody AI, and My AskAI—offer comprehensive AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which can significantly enhance agent productivity and efficiency.

Pricing Plans

CustomGPT's pricing starts at $99 per month for the Standard plan, going up to $499 per month for the Premium plan, with a custom pricing option available for Enterprise clients. Cody AI offers a more budget-friendly entry point with plans starting at $29 per month, scaling up to $249 per month for their Advanced plan. My AskAI's pricing is positioned in the middle, with the Essentials plan at $60 per month and the Pro plan at $99 per month. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for businesses looking to test the service before committing.

AI Price Per 1,000 Tickets/Chats

When it comes to cost efficiency per 1,000 tickets or chats, Cody AI is the most economical at $29. My AskAI charges $99, which is more competitive than CustomGPT's $250 per 1,000 tickets or chats.

Usage Tiers

CustomGPT offers usage tiers based on the number of GPT-4 queries, with the Standard plan allowing 1,000 queries per month and the Premium plan permitting 5,000 queries per month. Cody AI uses a credit system, with the Basic plan offering 2,500 credits and the Advanced plan providing up to 25,000 credits. My AskAI categorizes usage by conversations, offering 200 conversations per month on the Essentials plan and 1,000 on the Pro plan, with an option for unlimited conversations in the Enterprise plan. Additional conversations are priced at $0.10 each.

Human Handover

A notable feature of My AskAI is its human handover capability, which neither CustomGPT nor Cody AI offer. This feature allows seamless transition from AI to human agents, improving customer experience during complex interactions.

Conversation Analytics/Insights

Both CustomGPT and My AskAI provide conversation analytics and insights, aiding businesses in understanding customer interactions and improving service quality. Cody AI lacks this feature, potentially limiting its utility for data-driven decision-making.

AI Email Assistant and Email Lead Capture

My AskAI includes an AI email assistant and email lead capture functionalities, features absent in both CustomGPT and Cody AI. These tools can enhance lead management and streamline email communications.

Content Limits

CustomGPT sets content limits based on word count, with the Standard plan allowing 60 million words and the Premium plan 300 million words. Cody AI limits content by the number of documents and webpages, ranging from 1,000 documents in the Basic plan to 25,000 in the Advanced plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility for businesses.

Number of Chatbots/Agents

CustomGPT allows up to 10 custom chatbots in the Standard plan and 100 in the Premium plan. Cody AI offers 3 bots in the Basic plan and up to 50 in the Advanced plan. My AskAI provides one chatbot with two modes (public and private) in both Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.

Integrations

CustomGPT supports a wide range of content integrations, including websites, helpdesks, knowledge bases, and various document formats. Cody AI's integrations are more limited, focusing on files and websites. My AskAI offers extensive content and end-user integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, and various communication apps such as Slack, Teams, and WhatsApp, making it highly versatile.

Compliance and Support

Both CustomGPT and My AskAI are GDPR compliant, whereas Cody AI is not. None of the platforms are SOC-2 compliant. In terms of support, My AskAI offers prioritized support for Pro and Enterprise plans, including a dedicated success manager for Enterprise clients. CustomGPT provides tailored onboarding and dedicated support for its Enterprise clients, while Cody AI offers a uniform level of support across all plans.

AI Models Available

CustomGPT exclusively uses GPT-4 across all plans. Cody AI offers GPT-4o and Claude 3.5 Sonnet. My AskAI provides a range of AI models, including GPT-4o, Claude, and Gemini, giving businesses more options to choose from based on their specific needs.

Conclusion

By comparing CustomGPT, Cody AI, and My AskAI, it's clear that each platform has its unique strengths. My AskAI stands out with its additional AI features for support agents, extensive integrations, and comprehensive support options, making it a robust choice for businesses seeking a versatile and efficient AI customer support solution.