CustomGPT and Cody AI are both AI customer support tools designed to deflect support tickets and streamline customer service operations. CustomGPT offers a tiered pricing model with plans starting at $99 per month for the Standard tier, which includes 1,000 GPT-4 queries, and goes up to custom pricing for enterprise needs. CustomGPT charges $250 per 1,000 tickets or chats and includes features like analytics and insights, as well as email lead capture, but does not support human handover or AI email assistance.
On the other hand, Cody AI provides a more cost-effective solution with pricing starting at $29 per month for the Basic tier, which includes 2,500 credits. The pricing for 1,000 tickets or chats is significantly lower at $29. Cody AI's higher tiers, Premium and Advanced, offer more credits at $99 and $249 per month, respectively. Unlike CustomGPT, Cody AI does not offer analytics, insights, or email lead capture and similarly does not support human handover or AI email assistance.
| Feature | CustomGPT | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $29 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | CustomGPT pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a unique blend of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—CustomGPT, Cody AI, and My AskAI—offer comprehensive AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which can significantly enhance agent productivity and efficiency.
CustomGPT's pricing starts at $99 per month for the Standard plan, going up to $499 per month for the Premium plan, with a custom pricing option available for Enterprise clients. Cody AI offers a more budget-friendly entry point with plans starting at $29 per month, scaling up to $249 per month for their Advanced plan. My AskAI's pricing is positioned in the middle, with the Essentials plan at $60 per month and the Pro plan at $99 per month. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for businesses looking to test the service before committing.
When it comes to cost efficiency per 1,000 tickets or chats, Cody AI is the most economical at $29. My AskAI charges $99, which is more competitive than CustomGPT's $250 per 1,000 tickets or chats.
CustomGPT offers usage tiers based on the number of GPT-4 queries, with the Standard plan allowing 1,000 queries per month and the Premium plan permitting 5,000 queries per month. Cody AI uses a credit system, with the Basic plan offering 2,500 credits and the Advanced plan providing up to 25,000 credits. My AskAI categorizes usage by conversations, offering 200 conversations per month on the Essentials plan and 1,000 on the Pro plan, with an option for unlimited conversations in the Enterprise plan. Additional conversations are priced at $0.10 each.
A notable feature of My AskAI is its human handover capability, which neither CustomGPT nor Cody AI offer. This feature allows seamless transition from AI to human agents, improving customer experience during complex interactions.
Both CustomGPT and My AskAI provide conversation analytics and insights, aiding businesses in understanding customer interactions and improving service quality. Cody AI lacks this feature, potentially limiting its utility for data-driven decision-making.
My AskAI includes an AI email assistant and email lead capture functionalities, features absent in both CustomGPT and Cody AI. These tools can enhance lead management and streamline email communications.
CustomGPT sets content limits based on word count, with the Standard plan allowing 60 million words and the Premium plan 300 million words. Cody AI limits content by the number of documents and webpages, ranging from 1,000 documents in the Basic plan to 25,000 in the Advanced plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility for businesses.
CustomGPT allows up to 10 custom chatbots in the Standard plan and 100 in the Premium plan. Cody AI offers 3 bots in the Basic plan and up to 50 in the Advanced plan. My AskAI provides one chatbot with two modes (public and private) in both Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
CustomGPT supports a wide range of content integrations, including websites, helpdesks, knowledge bases, and various document formats. Cody AI's integrations are more limited, focusing on files and websites. My AskAI offers extensive content and end-user integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, and various communication apps such as Slack, Teams, and WhatsApp, making it highly versatile.
Both CustomGPT and My AskAI are GDPR compliant, whereas Cody AI is not. None of the platforms are SOC-2 compliant. In terms of support, My AskAI offers prioritized support for Pro and Enterprise plans, including a dedicated success manager for Enterprise clients. CustomGPT provides tailored onboarding and dedicated support for its Enterprise clients, while Cody AI offers a uniform level of support across all plans.
