CustomGPT and Chatwith are AI customer support tools designed to help businesses deflect support tickets and manage customer inquiries efficiently. CustomGPT offers a tiered pricing structure with plans starting at $99 per month for the Standard tier, which includes 1,000 GPT-4 queries. The Premium plan, priced at $499 per month, provides 5,000 GPT-4 queries, while the Enterprise plan offers custom solutions. CustomGPT charges $250 per 1,000 tickets or chats and includes features such as analytics/insights and email lead capture, but lacks a human handover and AI email assistant.
Chatwith, on the other hand, presents a more cost-effective solution with its pricing starting at $0 per month for the Free plan, which includes 50 messages. The Standard plan begins at $19 per month for 2,000 messages, and the Business plan starts at $59 per month for 3,000 messages. Chatwith charges $24 per 1,000 tickets or chats, significantly lower than CustomGPT's rate. Similar to CustomGPT, Chatwith also provides analytics/insights and email lead capture but does not offer human handover or an AI email assistant.
| Feature | CustomGPT | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $24 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT,Chatwith, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.
All three platforms, CustomGPT, Chatwith, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their ability to manage and resolve customer issues effectively.
CustomGPT offers three pricing plans: Standard at $99 per month, Premium at $499 per month, and a custom Enterprise plan. Chatwith provides a more affordable range with a Free plan, a Standard plan starting at $19 per month, and a Business plan starting at $59 per month. My AskAI offers Essentials at $60, Pro at $99, and an Enterprise plan with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which could be appealing for businesses looking to test the service before committing.
For AI pricing per 1,000 tickets or chats, Chatwith is the most economical at $24, followed by My AskAI at $99, and CustomGPT at $250. This makes Chatwith the most cost-effective option for high-volume interactions.
CustomGPT’s usage tiers are based on GPT-4 queries per month, with Standard at 1,000 queries, Premium at 5,000 queries, and custom options for Enterprise. Chatwith offers a Free tier with 50 messages per month, a Standard tier with 2,000 messages, and a Business tier with 3,000 messages. My AskAI provides Essentials with 200 conversations per month, Pro with 1,000 conversations, and an Enterprise plan with unlimited conversations, charging $0.10 per conversation beyond the limits.
Human handover is supported only by My AskAI, allowing seamless transition from AI to human agents when necessary. This feature is absent in both CustomGPT and Chatwith.
All three platforms offer conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI includes an AI email assistant, a feature not available in CustomGPT and Chatwith. This can be particularly useful for automating and enhancing email communications.
All platforms support email lead capture, making it easy to gather and manage customer leads.
CustomGPT has specified content limits based on pricing tiers, whereas Chatwith’s Free and Standard plans have specific character limits. My AskAI provides unlimited webpages and documents across all plans, which automatically updates, offering greater flexibility and scalability.
CustomGPT allows 10 custom chatbots for the Standard plan, 100 for Premium, and custom numbers for Enterprise. Chatwith offers 1 chatbot for Free and Standard plans, and 2 for Business. My AskAI provides 1 chatbot with 2 modes (public and private) for Essentials and Pro, and unlimited chatbots for the Enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct AI interactions and integrations.
CustomGPT integrates with various content and knowledge sources, including websites, helpdesks, knowledge bases, and multiple file formats. Chatwith supports websites, files, APIs, and YouTube. My AskAI offers comprehensive integrations with websites, multiple file formats, and services like Google Drive, Notion, Confluence, SharePoint, and more, providing extensive flexibility.
CustomGPT and Chatwith both offer a variety of end-user integrations, including popular platforms like Slack, WordPress, and Shopify. My AskAI expands on this by also integrating with major customer support platforms like Zendesk, Intercom, HubSpot, and more, offering a more robust ecosystem for customer support.
All three platforms are GDPR compliant but lack SOC-2 compliance. Support options vary, with CustomGPT offering tiered support based on the plan, Chatwith providing community and email support, and My AskAI offering web, email, priority support, and dedicated success managers for higher-tier plans.
CustomGPT uses GPT-4 for all plans. Chatwith offers GPT-3.5 Turbo for Standard and GPT-4 for Business plans. My AskAI provides GPT-4o for Essentials and Pro, with options for GPT-4o, Claude, and Gemini for Enterprise, giving it a broader range of AI models.
All three platforms provide API access, enabling businesses to integrate their AI customer support functionalities into their existing systems.
In summary, while CustomGPT, Chatwith, and My AskAI all offer robust AI customer support solutions, My AskAI distinguishes itself with additional features for support agents, comprehensive integrations, and flexible content limits, making it a versatile choice for businesses seeking to enhance their customer support capabilities.
