CustomGPT and Chatling are AI customer support tools designed to assist businesses in deflecting support tickets through automated responses. Both platforms offer features such as analytics/insights and email lead capture, but they differ significantly in pricing and usage tiers.
CustomGPT is positioned at a higher price point, charging $250 per 1,000 tickets or chats. It offers three usage tiers: Standard with 1,000 GPT-4 queries per month at $99, Premium with 5,000 GPT-4 queries per month at $499, and a customizable Enterprise plan. Despite its higher cost, CustomGPT does not include a human handover or AI email assistant.
Chatling, on the other hand, is more cost-effective, with a rate of $16 per 1,000 tickets or chats. It provides a free tier for up to 100 chats per month, a Pro plan for $35 per month with 5,500 chats, and an Ultimate plan for $99 per month with 20,000 chats. Similar to CustomGPT, Chatling lacks human handover and AI email assistant features but includes analytics and email lead capture functionalities.
| Feature | CustomGPT | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $16 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.
All three platforms—CustomGPT, Chatling, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which the other two platforms lack.
CustomGPT's pricing plans start at $99 per month for the Standard plan, going up to $499 per month for the Premium plan, with custom pricing for Enterprise. Chatling offers a more affordable range starting from a free tier, then $35 per month for Pro, and $99 per month for Ultimate. My AskAI's plans are priced at $60 for Essentials, $99 for Pro, and custom pricing for Enterprise, with the added benefit of a 30-day free trial on all plans without requiring a credit card.
When evaluating AI cost per 1,000 tickets or chats, Chatling is the most economical at $16, followed by My AskAI at $99, and CustomGPT at $250.
CustomGPT offers 1,000 GPT-4 queries per month for the Standard plan and 5,000 for the Premium plan. Chatling allows for 100 chats per month in its Free tier, 5,500 chats per month in Pro, and 20,000 chats per month in Ultimate. My AskAI provides 200 conversations per month in Essentials, 1,000 in Pro, and unlimited conversations in Enterprise, with a $0.10 fee per conversation beyond the limits.
My AskAI is the only platform among the three that offers a human handover feature, allowing seamless transition from AI to human agents. All three platforms provide conversation analytics and insights to help businesses understand customer interactions better.
My AskAI distinguishes itself by offering an AI Email Assistant, a feature not available in CustomGPT or Chatling. All three platforms support email lead capture.
CustomGPT provides content storage limits based on the plan, ranging from 60 million to 300 million words. Chatling's character limits vary from 500,000 in the Free tier to 65,000,000 in Ultimate. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
In terms of chatbots, CustomGPT allows up to 10 custom chatbots in the Standard plan and 100 in Premium. Chatling offers 2 chatbots in the Free tier, 15 in Pro, and 53 in Ultimate. My AskAI provides 1 chatbot with two modes (public and private) in Essentials and Pro, and unlimited chatbots in Enterprise.
CustomGPT integrates with various content sources like websites, helpdesks, knowledge bases, and multiple file formats. Chatling supports integrations with websites, knowledge bases, and basic file types. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom, among others.
For end-user integrations, CustomGPT supports a wide range of platforms including Zapier, Slack, WordPress, and Shopify. Chatling integrates with Shopify, Squarespace, WordPress, and Wix. My AskAI offers robust integrations with Zendesk, Intercom, HubSpot, Slack, Teams, and various other communication platforms.
Both CustomGPT and My AskAI are GDPR compliant, while Chatling is not. None of the platforms are SOC-2 compliant. Support options vary, with CustomGPT offering different support levels based on the plan, Chatling providing 24/7 email support across all plans, and My AskAI offering web, email, and priority support, with additional support via Slack and a success manager for Enterprise clients.
CustomGPT uses GPT-4 across all plans. Chatling offers a variety of AI models including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. My AskAI utilizes GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for Enterprise clients. All three platforms provide API access.
My AskAI stands out in several key areas such as offering AI features for support agents, human handover, AI Email Assistant, and extensive integrations. While Chatling offers the
