CustomGPT and Chatbase are AI customer support tools designed to deflect support tickets by providing automated responses and assistance. CustomGPT offers a tiered pricing structure with Standard, Premium, and Enterprise plans, starting at $99 per month for 1,000 GPT-4 queries and going up to $499 per month for 5,000 GPT-4 queries. It includes features such as analytics and insights, and email lead capture but does not support human handover or an AI email assistant. The cost per 1,000 tickets or chats is $250, making it a higher-priced option in the market.
In comparison, Chatbase provides a more flexible and cost-effective pricing model with a free tier allowing up to 20 messages per month and paid plans starting at $19 per month for 2,000 messages. The highest standard plan, Unlimited, costs $399 per month for 40,000 messages. Additional features include analytics and insights, email lead capture, and various add-ons such as custom domains and the removal of branding. The cost per 1,000 tickets or chats is significantly lower at $25, positioning Chatbase as a more budget-friendly option for businesses with higher message volumes. Both platforms lack human handover and an AI email assistant, focusing instead on automated support capabilities.
| Feature | CustomGPT | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $25 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures to cater to various business needs.
All three platforms—CustomGPT, Chatbase, and My AskAI—offer AI customer support features. However, when it comes to providing AI features specifically for support agents, CustomGPT does not offer this, whereas both Chatbase and My AskAI do.
CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and a custom Enterprise plan. Chatbase provides a more segmented pricing model with a Free plan, Hobby at $19 per month, Standard at $99 per month, and Unlimited at $399 per month. Additional costs apply for extra message credits, chatbots, custom domains, and removing branding. My AskAI's pricing is more streamlined: Essentials at $60 per month, Pro at $99 per month, and a custom Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly across the platforms. CustomGPT charges $250, Chatbase charges $25, and My AskAI charges $99. This makes Chatbase the most cost-effective option, followed by My AskAI.
CustomGPT's usage tiers are based on the number of GPT-4 queries per month, with the Standard plan allowing 1,000 queries and the Premium plan allowing 5,000 queries. Chatbase offers a range of message limits from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Only My AskAI supports human handover, a feature not available in CustomGPT and Chatbase. This capability allows seamless transition from AI to human agents, enhancing customer service.
All three platforms offer conversation analytics and insights, providing valuable data to improve customer interactions and support efficiency.
My AskAI stands out by offering an AI email assistant, a feature not available in CustomGPT and Chatbase. This can significantly enhance productivity by automating email responses.
All three platforms—CustomGPT, Chatbase, and My AskAI—support email lead capture, helping businesses gather and manage customer information effectively.
CustomGPT offers content limits based on word storage, with the Standard plan allowing 60 million words and the Premium plan allowing 300 million words. Chatbase's content limits are based on characters per chatbot, with the Free plan allowing 400,000 characters and higher plans allowing 11 million characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
CustomGPT allows up to 10 custom chatbots on the Standard plan and 100 on the Premium plan. Chatbase offers 1 chatbot on the Free plan, scaling up to 10 on the Unlimited plan. My AskAI provides 1 chatbot (with both public and private modes) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct AI interactions and integrations.
CustomGPT supports integrations with websites, helpdesks, knowledge bases, public web content, files, YouTube videos, and more. Chatbase allows direct text inputs, websites, files, Google Drive, and Notion. My AskAI
