AI customer support features comparison: CustomGPT vs Chatbase

Overview

CustomGPT, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures to cater to various business needs.

AI Customer Support Features

All three platforms—CustomGPT, Chatbase, and My AskAI—offer AI customer support features. However, when it comes to providing AI features specifically for support agents, CustomGPT does not offer this, whereas both Chatbase and My AskAI do.

Pricing Plans

CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and a custom Enterprise plan. Chatbase provides a more segmented pricing model with a Free plan, Hobby at $19 per month, Standard at $99 per month, and Unlimited at $399 per month. Additional costs apply for extra message credits, chatbots, custom domains, and removing branding. My AskAI's pricing is more streamlined: Essentials at $60 per month, Pro at $99 per month, and a custom Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly across the platforms. CustomGPT charges $250, Chatbase charges $25, and My AskAI charges $99. This makes Chatbase the most cost-effective option, followed by My AskAI.

Usage Tiers

CustomGPT's usage tiers are based on the number of GPT-4 queries per month, with the Standard plan allowing 1,000 queries and the Premium plan allowing 5,000 queries. Chatbase offers a range of message limits from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Only My AskAI supports human handover, a feature not available in CustomGPT and Chatbase. This capability allows seamless transition from AI to human agents, enhancing customer service.

Conversation Analytics/Insights

All three platforms offer conversation analytics and insights, providing valuable data to improve customer interactions and support efficiency.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in CustomGPT and Chatbase. This can significantly enhance productivity by automating email responses.

Email Lead Capture

All three platforms—CustomGPT, Chatbase, and My AskAI—support email lead capture, helping businesses gather and manage customer information effectively.

Content Limits

CustomGPT offers content limits based on word storage, with the Standard plan allowing 60 million words and the Premium plan allowing 300 million words. Chatbase's content limits are based on characters per chatbot, with the Free plan allowing 400,000 characters and higher plans allowing 11 million characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

CustomGPT allows up to 10 custom chatbots on the Standard plan and 100 on the Premium plan. Chatbase offers 1 chatbot on the Free plan, scaling up to 10 on the Unlimited plan. My AskAI provides 1 chatbot (with both public and private modes) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct AI interactions and integrations.

Integrations (Content/Knowledge)

CustomGPT supports integrations with websites, helpdesks, knowledge bases, public web content, files, YouTube videos, and more. Chatbase allows direct text inputs, websites, files, Google Drive, and Notion. My AskAI offers a comprehensive range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

CustomGPT provides various end-user integrations, including private and public share links, embed widgets, live chat widgets, and more. Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. My AskAI offers extensive integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several other platforms.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. CustomGPT offers varying levels of support based on the plan, with the Enterprise plan providing the most comprehensive support. Chatbase's support ranges from help center access on the Free plan to an account manager and 24/7 support on the Unlimited plan. My AskAI provides web and email support on the Essentials plan, priority support on the Pro plan, and Slack and success manager support on the Enterprise plan.

AI Models and API Access

CustomGPT uses GPT-4 across all plans. Chatbase and My AskAI use GPT-4o, with My AskAI also offering access to Claude and Gemini on the Enterprise plan. All three platforms provide API access, enabling custom integrations and extended functionalities.

Conclusion

CustomGPT, Chatbase, and My AskAI each offer distinct features and pricing models to meet various business needs. My AskAI stands out with its AI email assistant, human handover, and extensive integrations, making it a versatile option for comprehensive customer support solutions.