CustomGPT and Chat Thing are AI customer support tools designed to deflect support tickets, thereby streamlining customer service operations. CustomGPT offers a pricing model of $250 per 1,000 tickets or chats, with subscription plans ranging from $99 to $499 per month, and custom pricing for enterprise needs. It provides analytics and insights, and includes features like email lead capture, though it lacks human handover and an AI email assistant.
On the other hand, Chat Thing presents a more cost-effective solution at $13 per 1,000 tickets or chats, with a broader range of usage tiers from a free plan to an enterprise plan costing $299 per month. Like CustomGPT, it includes analytics and insights, as well as email lead capture, but also does not support human handover or an AI email assistant. Chat Thing's pricing and extensive usage tiers make it a competitive option for businesses with varying levels of customer support needs.
| Feature | CustomGPT | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $13 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms provide AI customer support features, aiming to automate responses and streamline customer interactions. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither CustomGPT nor Chat Thing provide.
CustomGPT offers three pricing tiers: Standard at $99/month, Premium at $499/month, and a custom Enterprise plan. Chat Thing's pricing is more segmented, ranging from a free plan to an Enterprise plan at $299/month, with intermediate tiers at $14, $49, and $99 per month. My AskAI's pricing is comparatively straightforward, with Essentials at $60, Pro at $99, and Enterprise available on a POA basis. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which is not mentioned for the other platforms.
When considering the cost per 1,000 tickets or chats, Chat Thing is the most economical at $13. My AskAI charges $99, while CustomGPT is significantly higher at $250. This makes Chat Thing potentially more attractive for high-volume users.
CustomGPT and Chat Thing both offer usage tiers based on message tokens or GPT-4 queries. CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, while Chat Thing's Free plan offers 80,000 message tokens. My AskAI's tiers are based on the number of conversations, with Essentials allowing 200 conversations per month and Pro allowing 1,000. The Enterprise plan offers unlimited conversations, with an additional charge of $0.10 per conversation beyond the limits.
My AskAI includes a human handover feature, enabling seamless transition from AI to human agents when necessary. This feature is absent in both CustomGPT and Chat Thing, potentially limiting their effectiveness in complex customer interactions.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI includes an AI email assistant feature, which is not available in either CustomGPT or Chat Thing. This feature can help automate and streamline email responses, adding another layer of efficiency to customer support.
All three platforms offer email lead capture capabilities, ensuring that potential customer information is collected and utilized effectively.
CustomGPT and Chat Thing have specific content storage limits based on their pricing tiers. My AskAI, however, offers unlimited storage for webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.
CustomGPT allows for 10 to 100 custom chatbots depending on the plan, while Chat Thing ranges from 1 chatbot on the Free plan to unlimited on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on Essentials and Pro plans, with unlimited chatbots available on the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on AI-driven interactions.
All three platforms support various integrations for content and knowledge bases. CustomGPT integrates with websites, helpdesks, knowledge bases, public web content, and a wide range of file formats. Chat Thing supports YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers extensive integrations
