AI customer support features comparison: CustomGPT vs Chat Thing

Introduction

CustomGPT, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms provide AI customer support features, aiming to automate responses and streamline customer interactions. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither CustomGPT nor Chat Thing provide.

Pricing Plans

CustomGPT offers three pricing tiers: Standard at $99/month, Premium at $499/month, and a custom Enterprise plan. Chat Thing's pricing is more segmented, ranging from a free plan to an Enterprise plan at $299/month, with intermediate tiers at $14, $49, and $99 per month. My AskAI's pricing is comparatively straightforward, with Essentials at $60, Pro at $99, and Enterprise available on a POA basis. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which is not mentioned for the other platforms.

AI Price Per 1,000 Tickets/Chats

When considering the cost per 1,000 tickets or chats, Chat Thing is the most economical at $13. My AskAI charges $99, while CustomGPT is significantly higher at $250. This makes Chat Thing potentially more attractive for high-volume users.

Usage Tiers

CustomGPT and Chat Thing both offer usage tiers based on message tokens or GPT-4 queries. CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, while Chat Thing's Free plan offers 80,000 message tokens. My AskAI's tiers are based on the number of conversations, with Essentials allowing 200 conversations per month and Pro allowing 1,000. The Enterprise plan offers unlimited conversations, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

My AskAI includes a human handover feature, enabling seamless transition from AI to human agents when necessary. This feature is absent in both CustomGPT and Chat Thing, potentially limiting their effectiveness in complex customer interactions.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI includes an AI email assistant feature, which is not available in either CustomGPT or Chat Thing. This feature can help automate and streamline email responses, adding another layer of efficiency to customer support.

Email Lead Capture

All three platforms offer email lead capture capabilities, ensuring that potential customer information is collected and utilized effectively.

Content Limits

CustomGPT and Chat Thing have specific content storage limits based on their pricing tiers. My AskAI, however, offers unlimited storage for webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.

Number of Chatbots/Agents

CustomGPT allows for 10 to 100 custom chatbots depending on the plan, while Chat Thing ranges from 1 chatbot on the Free plan to unlimited on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on Essentials and Pro plans, with unlimited chatbots available on the Enterprise plan.

Hosted Help Centre & Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on AI-driven interactions.

Integrations (Content/Knowledge)

All three platforms support various integrations for content and knowledge bases. CustomGPT integrates with websites, helpdesks, knowledge bases, public web content, and a wide range of file formats. Chat Thing supports YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers extensive integrations including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

For end-user integrations, CustomGPT supports private and public share links, embed widgets, live chat widgets, and several platforms like Zapier, Slack, WordPress, Shopify, Wix, and Twilio. Chat Thing integrates with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers a broad range of integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and various social media platforms via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, CustomGPT offers different levels of helpdesk support, with tailored onboarding and dedicated account managers for Enterprise plans. Chat Thing provides community support across all plans, with increasing levels of email and chat support as the plans scale up. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise plans.

AI Models and API Access

CustomGPT uses GPT-4 across all plans. Chat Thing offers both GPT-4 and GPT-4o. My AskAI provides GPT-4o for Essentials and Pro plans, with the Enterprise plan supporting GPT-4o, Claude, and Gemini models. All three platforms offer API access.

Conclusion

Each of these AI customer support tools offers unique features and pricing structures. My AskAI differentiates itself with additional AI features for support agents, unlimited content storage, and a comprehensive range of integrations, making it a versatile option for businesses looking to enhance their customer support capabilities.