CustomGPT and Chaindesk are AI customer support tools designed to deflect support tickets by automating responses and providing various customer interaction features. CustomGPT offers three pricing plans: Standard at $99 per month, Premium at $499 per month, and a customizable Enterprise plan. The cost per 1,000 tickets or chats is $250. It features analytics and insights, and email lead capture, but lacks human handover and an AI email assistant. CustomGPT's usage tiers include Standard with 1,000 GPT-4 queries per month, Premium with 5,000 GPT-4 queries per month, and a custom Enterprise option.
Chaindesk, on the other hand, provides a more cost-effective solution with a price of $13 per 1,000 tickets or chats. It offers a free tier with 100 message credits per month, and paid plans ranging from Growth at $25 per month to Enterprise at $499 per month, which includes up to 100,000 message credits. Chaindesk supports human handover, analytics and insights, an AI email assistant, and email lead capture. The usage tiers are more extensive, including Free, Growth, Pro with 10,000 message credits per month, and Enterprise.
In summary, CustomGPT positions itself as a premium service with higher costs and fewer features related to human interaction and AI email assistance, while Chaindesk offers a broader range of features and more affordable pricing, making it a potentially more versatile option for businesses with varying needs and budgets.
| Feature | CustomGPT | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $13 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing assistance to users. Each of these platforms offers a variety of features, pricing plans, and capabilities that cater to different business needs.
All three platforms offer AI customer support features, but My AskAI stands out by also providing AI features specifically designed for support agents. This additional functionality can be crucial for businesses looking to enhance their support team's efficiency.
CustomGPT offers three pricing plans: Standard at $99/month, Premium at $499/month, and an Enterprise plan with custom pricing. Chaindesk provides a more varied range, including a Free plan, Growth at $25/month, Pro at $99/month, and Enterprise at $499/month. My AskAI offers Essentials at $60/month, Pro at $99/month, and an Enterprise plan with pricing on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to test the service.
The cost per 1,000 tickets or chats varies significantly. CustomGPT charges $250, Chaindesk is the most affordable at $13, while My AskAI positions itself in the middle at $99. This pricing model can influence the overall cost-effectiveness depending on the volume of interactions a business handles.
CustomGPT's usage tiers are based on GPT-4 queries per month, with limits ranging from 1,000 to 5,000 queries. Chaindesk offers message credits, from 100 in the Free plan to 100,000 in the Enterprise plan. My AskAI uses conversation limits, starting at 200 conversations per month for Essentials and going up to unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. CustomGPT does not offer this feature, which could be a limitation for businesses requiring complex support interactions.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
Chaindesk and My AskAI both offer AI email assistants, adding another layer of automation for handling customer queries via email. CustomGPT lacks this feature, which could be a drawback for businesses heavily reliant on email communication.
All three platforms include email lead capture capabilities, aiding in the collection and management of potential customer information.
CustomGPT and Chaindesk have defined word storage limits for their plans, while My AskAI offers unlimited webpages and documents across all plans. This can be a significant advantage for businesses with extensive content needs.
CustomGPT allows for a higher number of custom chatbots, with up to 100 in the Premium plan. Chaindesk's agent limits range from 1 in the Free plan to 100 in the Enterprise plan. My AskAI offers one chatbot in Essentials and Pro plans, with unlimited chatbots in the Enterprise plan, along with the flexibility of public and private modes.
None of the platforms offer a hosted help centre or a chatbot flow builder, which might be a consideration for businesses looking for these specific features.
CustomGPT, Chaindesk, and My AskAI support a wide range of integrations. My AskAI stands out with the most comprehensive list, including major platforms like Zendesk, Intercom, Salesforce, and various document and content management systems. This extensive integration capability can be crucial for businesses looking to streamline their support operations across multiple platforms.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, My AskAI provides a tiered support system with priority support and dedicated success managers for higher-tier plans, which can be beneficial for businesses requiring more personalized assistance.
CustomGPT and Chaindesk primarily use GPT-4. My AskAI offers a variety of AI models, including GPT-4o, Claude, and Gemini, providing more options for businesses to choose the AI model that best fits their needs.
All three platforms offer API access, enabling businesses to integrate their AI support systems with other applications and services.
In summary, while CustomGPT, Chaindesk, and My AskAI all offer robust AI customer support features, My AskAI differentiates itself with AI features for support agents, a flexible and comprehensive integration suite, and a competitive pricing model with a generous free trial. These factors position My AskAI as a versatile option for businesses seeking to enhance their customer support capabilities.
