CustomGPT and Botsonic are AI customer support tools designed to deflect support tickets by automating responses to common customer inquiries. CustomGPT offers a tiered pricing structure with Standard, Premium, and Enterprise plans, starting at $99 per month for 1,000 GPT-4 queries and scaling up to $499 per month for 5,000 queries, with custom pricing for enterprise needs. The cost per 1,000 tickets or chats is $250. CustomGPT includes features like analytics and insights as well as email lead capture but lacks a human handover option and an AI email assistant.
Botsonic, on the other hand, provides a more cost-effective solution with a starting price of $49 per month for the Professional plan, which includes 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. The cost per 1,000 tickets or chats is significantly lower at $41. Botsonic also offers a free tier with 100 messages as a one-time allowance. Similar to CustomGPT, Botsonic includes analytics and insights and email lead capture but also features an AI email assistant, although it does not support human handover. This positions Botsonic as a more affordable option with additional capabilities in AI email assistance compared to CustomGPT.
| Feature | CustomGPT | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $41 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service interactions. Each platform offers unique features and pricing plans, catering to different business needs. Below is a detailed comparison of these three tools, focusing on key features, pricing, and capabilities.
All three platforms—CustomGPT, Botsonic, and My AskAI—offer AI customer support features, aiming to streamline customer service and reduce the volume of support tickets. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support ecosystem.
CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. Botsonic provides a Free plan, a Professional plan at $49 per month, and an Enterprise plan at $800 per month. My AskAI offers Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Botsonic is the most economical at $41, followed by My AskAI at $99, and CustomGPT at $250. This makes My AskAI a middle-ground option in terms of cost-efficiency for handling large volumes of customer interactions.
CustomGPT's usage tiers range from 1,000 to 5,000 GPT-4 queries per month, with custom options for Enterprise. Botsonic offers 100 messages in the Free plan, 3,000 messages per month in the Professional plan, and 25,000 messages per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human handover is a crucial feature for seamless customer service. My AskAI is the only platform among the three that offers this capability, allowing for smooth transitions between AI and human agents when needed.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions effectively.
Both Botsonic and My AskAI offer AI email assistants, while CustomGPT does not. This feature can be particularly beneficial for automating and enhancing email communications.
All three platforms support email lead capture, helping businesses gather and manage potential customer information efficiently.
CustomGPT has specific content limits based on the plan, ranging from 60 million to 300 million words stored. Botsonic's limits vary from 1 million uploaded characters in the Free plan to 200 million in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it a flexible choice for content management.
CustomGPT allows 10 to 100 custom chatbots depending on the plan, while Botsonic offers 1 to 5 chatbots. My AskAI provides 1 chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, offering scalability for growing businesses.
None of the three platforms offer a hosted help center feature.
Botsonic includes a chatbot flow builder, which is not available in CustomGPT or My AskAI. This feature can be useful for designing customized chatbot interactions.
CustomGPT supports a wide range of integrations including websites, helpdesks, knowledge bases, public web content, and various file formats. Botsonic integrates with websites and several file types. My AskAI offers extensive integrations with websites, multiple file formats, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a comprehensive solution for content and knowledge management.
CustomGPT, Botsonic, and My AskAI all offer various integrations for end users. CustomGPT supports private and public share links, embed widgets, live chat widgets, and integrations with platforms like Zapier, Slack, WordPress, Shopify, Wix, and Twilio. Botsonic integrates with WhatsApp, Facebook Messenger, Telegram, and others. My AskAI provides integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several live chat platforms, making it versatile for different user needs.
All three platforms are GDPR compliant. Botsonic is the only platform that is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.
CustomGPT offers different levels of support based on the plan, ranging from helpdesk support to tailored onboarding and dedicated account management for Enterprise users. Botsonic provides email support in the Free and Professional plans, with priority email and direct Slack access in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and Slack and success manager support in the Enterprise plan, ensuring comprehensive customer service.
CustomGPT uses GPT-4 across all plans. Botsonic offers GPT-4o mini and GPT-4o. My AskAI provides GPT-4o in Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini in the Enterprise plan, offering flexibility in AI model selection.
All three platforms provide API access, allowing for customization and integration with other systems.
CustomGPT, Botsonic, and My AskAI each offer robust AI customer support tools with distinct features and pricing models. My AskAI stands out with its additional AI features for support agents, human handover capabilities, extensive integrations, and flexible content limits, positioning it as a comprehensive solution for businesses looking to enhance their customer support operations.
