AI customer support features comparison: CustomGPT vs Botsify

AI Customer Support Tools: CustomGPT vs. Botsify vs. My AskAI

Overview

CustomGPT, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—CustomGPT, Botsify, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither CustomGPT nor Botsify offer.

Pricing Plans

CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. Botsify's pricing starts at $49 per month for the "Do it yourself" plan, $149 per month for the "Done for you" plan, and a custom plan for enterprise needs. My AskAI provides a more flexible pricing structure with the Essentials plan at $60, the Pro plan at $99, and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing per 1,000 Tickets/Chats

When it comes to AI pricing per 1,000 tickets or chats, My AskAI is the most cost-effective at $99. CustomGPT charges $250, while Botsify's pricing is available only upon request.

Usage Tiers

CustomGPT's usage tiers are based on GPT-4 queries, with the Standard plan allowing 1,000 queries per month and the Premium plan allowing 5,000. Botsify offers unlimited usage across all its plans. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additional conversations are priced at $0.10 each.

Human Handover

Both Botsify and My AskAI support human handover, allowing seamless transitions from AI to human agents. CustomGPT does not offer this feature.

Conversation Analytics/Insights

All three platforms—CustomGPT, Botsify, and My AskAI—provide conversation analytics and insights to help businesses understand customer interactions better.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, a feature not available in CustomGPT or Botsify.

Email Lead Capture

All three platforms support email lead capture, helping businesses collect and manage customer information effectively.

Content Limits

CustomGPT's content limits vary by plan, with the Standard plan allowing 60 million words and the Premium plan allowing 300 million words. Botsify offers unlimited content limits across all plans. My AskAI also provides unlimited webpages and documents in all its plans, with automatic updates.

Number of Chatbots/Agents

CustomGPT allows for 10 custom chatbots in the Standard plan and 100 in the Premium plan. Botsify offers 2 chatbots in the "Do it yourself" plan and 5 in the "Done for you" plan, with unlimited chatbots available in the custom plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms—CustomGPT, Botsify, or My AskAI—offer a hosted help centre or a chatbot flow builder.

Integrations (Content/Knowledge)

CustomGPT integrates with a variety of content sources, including websites, helpdesks, knowledge bases, and various file formats. Botsify does not provide detailed information on content integrations. My AskAI offers extensive integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

CustomGPT supports integrations with private and public share links, embed widgets, live chat widgets, and various platforms like Zapier, Slack, WordPress, Shopify, Wix, and Twilio. Botsify integrates with Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. My AskAI offers a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant. Botsify is SOC-2 compliant, while CustomGPT and My AskAI are not. In terms of support, CustomGPT provides helpdesk support, self-service options, and dedicated support for enterprise plans. Botsify offers basic support for the "Do it yourself" plan and dedicated support for the "Done for you" and custom plans. My AskAI provides web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and dedicated support via Slack and a success manager for the Enterprise plan.

AI Models Available and API Access

CustomGPT uses GPT-4 for all its plans. Botsify does not provide specific information on the AI models used. My AskAI offers GPT-4o for the Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan. All three platforms provide API access.

Conclusion

In summary, while CustomGPT, Botsify, and My AskAI all offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, cost-effective pricing, extensive integrations, and a 30-day free trial.