CustomGPT and Botsify are AI customer support tools designed to deflect support tickets and enhance customer interaction. CustomGPT offers a tiered pricing model with a cost of $250 per 1,000 tickets or chats. Its usage tiers include Standard, Premium, and Enterprise, with respective pricing of $99, $499, and custom plans per month. CustomGPT provides analytics and insights and includes email lead capture, but it lacks human handover and an AI email assistant.
Botsify, on the other hand, does not specify a fixed price per 1,000 tickets or chats, instead offering a price on application (POA). It provides three usage tiers: Do it yourself, Done for you, and Custom, all of which allow unlimited interactions. Botsify's pricing starts at $49 per month for the Do it yourself plan and $149 per month for the Done for you plan, with custom pricing available for tailored needs. Botsify supports human handover and offers analytics and insights, along with email lead capture, but does not feature an AI email assistant.
In summary, CustomGPT positions itself with defined pricing and usage limits, focusing on providing analytics and email lead capture without human intervention capabilities. Botsify offers more flexible, unlimited interaction plans with the added benefit of human handover, catering to varying levels of user involvement and customization.
| Feature | CustomGPT | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | POA | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities that cater to different business needs.
All three platforms—CustomGPT, Botsify, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither CustomGPT nor Botsify offer.
CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. Botsify's pricing starts at $49 per month for the "Do it yourself" plan, $149 per month for the "Done for you" plan, and a custom plan for enterprise needs. My AskAI provides a more flexible pricing structure with the Essentials plan at $60, the Pro plan at $99, and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, My AskAI is the most cost-effective at $99. CustomGPT charges $250, while Botsify's pricing is available only upon request.
CustomGPT's usage tiers are based on GPT-4 queries, with the Standard plan allowing 1,000 queries per month and the Premium plan allowing 5,000. Botsify offers unlimited usage across all its plans. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additional conversations are priced at $0.10 each.
Both Botsify and My AskAI support human handover, allowing seamless transitions from AI to human agents. CustomGPT does not offer this feature.
All three platforms—CustomGPT, Botsify, and My AskAI—provide conversation analytics and insights to help businesses understand customer interactions better.
My AskAI is the only platform that includes an AI email assistant, a feature not available in CustomGPT or Botsify.
All three platforms support email lead capture, helping businesses collect and manage customer information effectively.
CustomGPT's content limits vary by plan, with the Standard plan allowing 60 million words and the Premium plan allowing 300 million words. Botsify offers unlimited content limits across all plans. My AskAI also provides unlimited webpages and documents in all its plans, with automatic updates.
CustomGPT allows for 10 custom chatbots in the Standard plan and 100 in the Premium plan. Botsify offers 2 chatbots in the "Do it yourself" plan and 5 in the "Done for you" plan, with unlimited chatbots available in the custom plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms—CustomGPT, Botsify, or My AskAI—offer a hosted help centre or a chatbot flow builder.
CustomGPT integrates with a variety of content sources, including websites, helpdesks, knowledge bases, and various file formats. Botsify does not provide detailed information on content integrations. My AskAI offers extensive integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
CustomGPT supports integrations with private and public share links, embed widgets, live chat widgets, and various platforms like Zapier, Slack, WordPress, Shopify, Wix, and Twilio. Botsify integrates with Messenger, SMS, websites, Instagram, Telegr
