CustomGPT and Alphachat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CustomGPT offers a tiered pricing model with a cost of $250 per 1,000 tickets or chats. It provides three usage tiers: Standard with 1,000 GPT-4 queries per month, Premium with 5,000 GPT-4 queries per month, and an Enterprise option with custom configurations. CustomGPT includes features such as analytics and insights and email lead capture, but it does not support human handover or an AI email assistant. The pricing plans for CustomGPT are $99 per month for the Standard tier, $499 per month for the Premium tier, and custom pricing for the Enterprise tier.
Alphachat, on the other hand, charges $370 per 1,000 tickets or chats and offers two usage tiers: Standard with 3,000 interactions per month and an Enterprise plan with unlimited interactions. Alphachat includes human handover capabilities, analytics and insights, and email lead capture, but like CustomGPT, it does not feature an AI email assistant. The Standard plan for Alphachat is priced at €399 per month, with customized pricing available for the Enterprise tier. Both tools aim to streamline customer support processes, though they differ in pricing, usage tiers, and specific capabilities.
| Feature | CustomGPT | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $370 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Alphachat, and My AskAI are all AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a suite of features tailored to different business needs, ranging from basic support to advanced AI capabilities.
All three platforms—CustomGPT, Alphachat, and My AskAI—offer AI customer support features. However, CustomGPT does not extend AI features to support agents, whereas both Alphachat and My AskAI do.
CustomGPT's pricing ranges from $99 to $499 per month, with an enterprise option available upon request. Alphachat offers a standard plan at €399 per month, with customized enterprise plans. My AskAI provides more flexible pricing with its Essentials plan at $60, Pro at $99, and enterprise options available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to cost-effectiveness, My AskAI charges $99 per 1,000 tickets/chats, which is significantly lower than CustomGPT's $250 and Alphachat's $370.
CustomGPT offers different usage tiers based on GPT-4 queries, ranging from 1,000 to 5,000 queries per month. Alphachat provides 3,000 conversations per month in its standard plan and unlimited conversations for enterprise users. My AskAI's Essentials plan includes 200 conversations per month, while the Pro plan offers 1,000 conversations, with additional conversations costing $0.10 each.
Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents. CustomGPT lacks this feature.
All three platforms—CustomGPT, Alphachat, and My AskAI—offer conversation analytics and insights to help businesses understand customer interactions better.
My AskAI stands out by offering an AI email assistant, a feature not available in either CustomGPT or Alphachat.
All three platforms provide email lead capture capabilities, making it easier to gather customer information and follow up.
CustomGPT's content limits vary by plan, ranging from 60 million to 300 million words stored. Alphachat offers unlimited content storage in both its standard and enterprise plans. My AskAI provides unlimited webpages and documents across all plans, updated automatically.
CustomGPT allows for 10 to 100 custom chatbots depending on the plan. Alphachat offers one chatbot in its standard plan and unlimited chatbots for enterprise users. My AskAI supports one chatbot in both Essentials and Pro plans, with unlimited chatbots available for enterprise users.
None of the three platforms offer a hosted help center feature.
Alphachat includes a chatbot flow builder, whereas CustomGPT and My AskAI do not offer this feature.
CustomGPT integrates with a wide range of content sources, including websites, helpdesks, and various document formats. Alphachat's integrations are primarily managed through its Floweditor. My AskAI provides extensive integrations, including websites, Google Drive, Notion, Confluence, SharePoint, Gitbook, and several others.
CustomGPT supports various integrations, including private and public share links, embed widgets, and platforms like Slack, WordPress, and Shopify. Alphachat integrates with platforms like Wix, Shopify, and HubSpot. My AskAI offers a comprehensive list of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and several social media channels.
All three platforms are GDPR compliant. None of them are SOC-2 compliant.
CustomGPT offers different levels of support based on the plan, including helpdesk support and dedicated account managers for enterprise users. Alphachat provides virtual assistant support, email, and ticketing, with dedicated account managers for enterprise users. My AskAI offers web and email support for Essentials users, prio
