AI customer support features comparison: CustomGPT vs Alphachat

Overview

CustomGPT, Alphachat, and My AskAI are all AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a suite of features tailored to different business needs, ranging from basic support to advanced AI capabilities.

AI Customer Support Features

All three platforms—CustomGPT, Alphachat, and My AskAI—offer AI customer support features. However, CustomGPT does not extend AI features to support agents, whereas both Alphachat and My AskAI do.

Pricing Plans

CustomGPT's pricing ranges from $99 to $499 per month, with an enterprise option available upon request. Alphachat offers a standard plan at €399 per month, with customized enterprise plans. My AskAI provides more flexible pricing with its Essentials plan at $60, Pro at $99, and enterprise options available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to cost-effectiveness, My AskAI charges $99 per 1,000 tickets/chats, which is significantly lower than CustomGPT's $250 and Alphachat's $370.

Usage Tiers

CustomGPT offers different usage tiers based on GPT-4 queries, ranging from 1,000 to 5,000 queries per month. Alphachat provides 3,000 conversations per month in its standard plan and unlimited conversations for enterprise users. My AskAI's Essentials plan includes 200 conversations per month, while the Pro plan offers 1,000 conversations, with additional conversations costing $0.10 each.

Human Handover

Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents. CustomGPT lacks this feature.

Conversation Analytics/Insights

All three platforms—CustomGPT, Alphachat, and My AskAI—offer conversation analytics and insights to help businesses understand customer interactions better.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either CustomGPT or Alphachat.

Email Lead Capture

All three platforms provide email lead capture capabilities, making it easier to gather customer information and follow up.

Content Limits

CustomGPT's content limits vary by plan, ranging from 60 million to 300 million words stored. Alphachat offers unlimited content storage in both its standard and enterprise plans. My AskAI provides unlimited webpages and documents across all plans, updated automatically.

Number of Chatbots/Agents

CustomGPT allows for 10 to 100 custom chatbots depending on the plan. Alphachat offers one chatbot in its standard plan and unlimited chatbots for enterprise users. My AskAI supports one chatbot in both Essentials and Pro plans, with unlimited chatbots available for enterprise users.

Hosted Help Centre

None of the three platforms offer a hosted help center feature.

Chatbot Flow Builder

Alphachat includes a chatbot flow builder, whereas CustomGPT and My AskAI do not offer this feature.

Integrations (Content/Knowledge)

CustomGPT integrates with a wide range of content sources, including websites, helpdesks, and various document formats. Alphachat's integrations are primarily managed through its Floweditor. My AskAI provides extensive integrations, including websites, Google Drive, Notion, Confluence, SharePoint, Gitbook, and several others.

Integrations (End Users)

CustomGPT supports various integrations, including private and public share links, embed widgets, and platforms like Slack, WordPress, and Shopify. Alphachat integrates with platforms like Wix, Shopify, and HubSpot. My AskAI offers a comprehensive list of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and several social media channels.

GDPR and SOC-2 Compliance

All three platforms are GDPR compliant. None of them are SOC-2 compliant.

Support

CustomGPT offers different levels of support based on the plan, including helpdesk support and dedicated account managers for enterprise users. Alphachat provides virtual assistant support, email, and ticketing, with dedicated account managers for enterprise users. My AskAI offers web and email support for Essentials users, priority support for Pro users, and dedicated success managers for enterprise users.

AI Models Available

CustomGPT uses GPT-4 across all plans. Alphachat uses OpenAI models. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for enterprise users.

API Access

All three platforms provide API access, allowing for further customization and integration.

Conclusion

In summary, My AskAI offers a cost-effective and flexible solution with extensive integrations, AI email assistance, and comprehensive support options, making it a competitive choice in the AI customer support market.