CustomGPT and Algomo are AI customer support tools designed to deflect support tickets by automating responses and managing customer inquiries. CustomGPT offers several usage tiers, including Standard, Premium, and Enterprise plans, with pricing for 1,000 tickets or chats set at $250. The Standard plan costs $99 per month, the Premium plan is $499 per month, and the Enterprise plan is custom-priced. CustomGPT includes features such as analytics and insights, and email lead capture, but does not offer human handover or an AI email assistant.
In contrast, Algomo provides more cost-effective solutions with prices for 1,000 tickets or chats at $125. The usage tiers range from the Starter plan at $9 per month, Pro at $49 per month, to the Scale plan at $499 per month, accommodating up to 10,000 bot conversations. Algomo includes human handover, analytics and insights, an AI email assistant, and email lead capture. This comprehensive feature set and competitive pricing position Algomo as a robust alternative in the AI customer support market.
| Feature | CustomGPT | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $125 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Algomo, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each offers a variety of features, pricing plans, and capabilities to cater to different business needs.
All three platforms—CustomGPT, Algomo, and My AskAI—offer AI customer support features. These capabilities are designed to automate responses to common customer queries, thereby reducing the workload on human support agents.
While CustomGPT does not offer AI features specifically for support agents, both Algomo and My AskAI do. This means that Algomo and My AskAI can assist human support agents in real-time, providing them with relevant information and suggested responses to improve efficiency.
CustomGPT's pricing plans start at $99 per month for the Standard plan, going up to $499 per month for the Premium plan, with custom pricing for Enterprise solutions. Algomo offers a more affordable entry point with its Starter plan at $9 per month, Pro at $49 per month, and Scale at $499 per month. My AskAI's plans are priced at $60 for Essentials, $99 for Pro, and custom pricing for Enterprise. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free way to evaluate the service.
When comparing the cost per 1,000 tickets or chats, My AskAI is the most cost-effective at $99, followed by Algomo at $125, and CustomGPT at $250. This makes My AskAI a more economical choice for businesses with high volumes of customer interactions.
CustomGPT offers usage tiers based on the number of GPT-4 queries per month, with the Standard plan allowing 1,000 queries and the Premium plan 5,000 queries. Algomo's usage tiers are based on the number of bot conversations, ranging from 100 in the Starter plan to 10,000 in the Scale plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the limits, offering flexibility for scaling.
Both Algomo and My AskAI support human handover, allowing a smooth transition from AI to human agents when needed. CustomGPT, however, does not offer this feature, which could be a limitation for businesses requiring seamless human intervention.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions. This feature is crucial for understanding customer needs and optimizing AI performance.
Algomo and My AskAI both offer AI email assistants, helping support agents manage and respond to emails more efficiently. CustomGPT does not include this feature, which might be a consideration for businesses heavily reliant on email communication.
All three platforms—CustomGPT, Algomo, and My AskAI—include email lead capture capabilities, aiding in the collection of customer information for follow-up and marketing purposes.
CustomGPT has content limits based on the plan, with the Standard plan allowing 60 million words and the Premium plan 300 million words. Algomo's content limits are measured in characters per workspace, ranging from 10 million in the Starter plan to 100 million in the Scale plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing a significant advantage for businesses with extensive content needs.
CustomGPT offers 10 custom chatbots in the Standard plan and 100 in the Premium plan. Algomo provides 1 chatbot in the Starter plan, 2 in the Pro plan, and unlimited bots in the Scale plan. My AskAI offers 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, which might be a consideration for businesses looking for these specific features.
