CustomGPT and Aidbase are AI customer support tools designed to deflect support tickets by providing automated responses and assistance. CustomGPT offers a range of pricing plans, with the Standard plan at $99 per month, the Premium plan at $499 per month, and a customizable Enterprise plan. It charges $250 per 1,000 tickets or chats. CustomGPT includes analytics and insights, but lacks a human handover feature and an AI email assistant. However, it does support email lead capture.
In contrast, Aidbase is more cost-effective, charging $29 per 1,000 tickets or chats. Its pricing plans start at $29 per month for the Standard plan, $99 per month for the Pro plan, and $399 per month for the Expert plan. Aidbase supports up to 100,000 messages per month in its highest tier and includes an AI email assistant and email lead capture. Like CustomGPT, it does not offer a human handover feature, but it also lacks analytics and insights capabilities. CustomGPT and Aidbase cater to different budgetary needs and feature preferences, positioning them uniquely in the AI customer support market.
| Feature | CustomGPT | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $29 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | CustomGPT pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
CustomGPT, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—CustomGPT, Aidbase, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which can further enhance the efficiency and effectiveness of human agents.
CustomGPT's pricing plans are segmented into Standard ($99/mo), Premium ($499/mo), and Enterprise (custom pricing). Aidbase offers more affordable options with its Standard ($29/mo), Pro ($99/mo), and Expert ($399/mo) plans. My AskAI provides Essentials ($60/mo), Pro ($99/mo), and Enterprise (POA) plans, and uniquely offers a 30-day free trial on all plans without requiring a credit card.
The cost for AI per 1,000 tickets or chats varies significantly. CustomGPT charges $250, while Aidbase offers a more economical rate at $29. My AskAI charges $99, positioning itself between the two competitors in terms of pricing.
CustomGPT's usage tiers are based on GPT-4 queries per month, ranging from 1,000 to 5,000, with custom options for enterprise clients. Aidbase's tiers are defined by the number of messages per month, from 2,500 to 100,000. My AskAI uses a conversation-based model, offering 200 conversations for Essentials, 1,000 for Pro, and unlimited for Enterprise, with a $0.10 charge per conversation beyond the limits.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when needed. This feature can be crucial for handling complex customer interactions that require human intervention.
Both CustomGPT and My AskAI provide conversation analytics and insights, helping businesses understand and improve their customer interactions. Aidbase does not offer this feature, which could be a limitation for companies looking to analyze their support data.
Aidbase and My AskAI both offer AI email assistants, which can automate and streamline email responses. CustomGPT does not have this feature, potentially making it less versatile in handling email-based customer support.
All three platforms—CustomGPT, Aidbase, and My AskAI—support email lead capture, which helps in generating and managing customer leads through email interactions.
CustomGPT sets content limits based on words stored, with tiers ranging from 60 million to 300 million words. Aidbase uses training characters per month as its metric, from 2.5M to 100M. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
CustomGPT allows for 10 to 100 custom chatbots depending on the plan. Aidbase offers 5 chatbots for Standard and Pro plans, and 50 for Expert. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for Enterprise.
None of the three platforms offer a hosted help center or a chatbot flow builder, which may require businesses to seek additional tools for these functionalities.
CustomGPT supports a wide range of integrations including websites, helpdesks, knowledge bases, and various file types. Aidbase has limited integrations, focusing primarily on websites. My AskAI offers extensive integrations with platforms like Google Drive, Notion, Confluence, SharePoint, and many others, making it highly versatile.
CustomGPT integrates with numerous platforms such as Zapier, Slack, WordPress, and Shopify. Aidbase only integrates with Zapier. My AskAI provides a broad range of end-user integrations including Zendesk, Intercom, HubSpot, Slack, and various social media platforms, offering comprehensive connectivity.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, CustomGPT offers different levels of support based on the plan, while Aidbase does not provide detailed support information. My AskAI offers tiered support options, includ
