CustomGPT is an AI customer support tool designed to help businesses deflect support tickets by automating responses and providing efficient solutions to customer inquiries. The platform offers different pricing tiers to cater to varying business needs, including Standard, Premium, and Enterprise plans. The Standard plan costs $99 per month and includes 1,000 GPT-4 queries, while the Premium plan is priced at $499 per month and offers 5,000 GPT-4 queries. For businesses with more extensive requirements, the Enterprise plan can be customized based on specific needs.
Despite its robust capabilities in handling customer support tickets and providing insightful analytics, CustomGPT does not support human handover or function as an AI email assistant. However, it does include features such as email lead capture, enhancing its utility for businesses looking to streamline their customer support and lead generation processes. The cost per 1,000 tickets or chats is set at $250, making it a competitive option for companies aiming to optimize their customer service operations through AI-driven solutions.
| Feature | CustomGPT | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| Price Plans | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $250 | $99 |
| Usage Tiers | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
CustomGPTandMy AskAIare AI customer support tools designed to help businesses deflect support tickets. Both platforms offer a range of features tailored to enhance customer service efficiency, but they differ in their capabilities, pricing, and additional functionalities.
While both CustomGPT and My AskAI offer AI customer support features, only My AskAI extends its capabilities to support agents. This additional functionality allows My AskAI to provide a more comprehensive support experience by assisting human agents directly.
CustomGPT offers three pricing tiers: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. My AskAI has more competitive pricing with its Essentials plan at $60 per month, Pro at $99 per month, and Enterprise pricing available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for new users.
In terms of cost efficiency, My AskAI charges $99 per 1,000 tickets or chats, whereas CustomGPT charges $250 for the same volume. This makes My AskAI a more cost-effective option for handling large volumes of customer interactions.
CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, while the Premium plan offers 5,000 queries. My AskAI's Essentials plan allows for 200 conversations per month, and the Pro plan supports 1,000 conversations, with the Enterprise plan offering unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond these limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. CustomGPT does not offer this feature, which can be a limitation for businesses requiring integrated human support.
Both platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI includes an AI email assistant feature, which is not available in CustomGPT. This feature can help businesses manage email communications more effectively.
Both CustomGPT and My AskAI offer email lead capture capabilities, aiding in the collection and management of customer leads.
CustomGPT has specific content storage limits, with the Standard plan allowing 60 million words and the Premium plan 300 million words. My AskAI, on the other hand, offers unlimited content storage across all plans, automatically updating the content.
CustomGPT's Standard plan supports up to 10 custom chatbots, while the Premium plan supports 100. My AskAI’s Essentials and Pro plans each support one chatbot with two modes (public and private), and the Enterprise plan offers unlimited chatbots.
Neither platform offers a hosted help center or a chatbot flow builder.
CustomGPT integrates with a wide range of content sources, including websites, helpdesks, knowledge bases, public web content, various file types, and multimedia. My AskAI also supports comprehensive integrations, including Google Drive, Notion, Confluence, SharePoint, and many others, making it highly versatile in terms of content integration.
CustomGPT offers various end-user integrations, including private and public share links, embed widgets, and live chat widgets. My AskAI provides extensive end-user integrations with platforms like Zendesk, Intercom, HubSpot, Slack, and many more, enhancing its usability across different customer interaction channels.
Both platforms are GDPR compliant but do not have SOC-2 compliance. CustomGPT offers different support levels depending on the plan, with the Enterprise plan providing tailored onboarding and prioritized engineering support. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success manager support for Enterprise users.
CustomGPT uses GPT-4 across all its plans. My AskAI offers a variety of AI models, including GPT-4o, Claude, and Gemini, providing more flexibility in choosing the appropriate AI model for specific needs.
Both CustomGPT and My AskAI provide API access, enabling businesses to integrate these tools into their existing systems seamlessly.
