Customerly and Zipchat are AI customer support tools designed to deflect support tickets and streamline customer service operations. Customerly offers a range of pricing plans from Essential at $9 per month to Enterprise at $299 per month, with usage-based billing for higher tiers. It charges $300 per 1,000 tickets or chats. Customerly provides features such as human handover, detailed analytics and insights, an AI email assistant, and email lead capture, making it a comprehensive solution for businesses looking to enhance their customer support capabilities.
Zipchat, on the other hand, has a different pricing structure, starting at $49 per month for the Starter plan and going up to $499 per month for the Scale plan, with an additional Enterprise option available upon request. It charges $86 per 1,000 tickets or chats and offers tiered usage limits ranging from 500 to 6,000 replies per month. While Zipchat includes analytics and email lead capture, it lacks a human handover feature and an AI email assistant, which may influence its suitability depending on specific business needs. Both platforms provide robust analytics, but Customerly's additional AI capabilities and human handover feature may offer more comprehensive support solutions for certain enterprises.
| Feature | Customerly | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $86 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Customerly, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Customerly, Zipchat, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents. This dual capability can enhance both customer-facing interactions and internal support processes.
Customerly offers four pricing tiers: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Zipchat’s plans are more expensive, starting with Starter at $49/month, Growth at $129/month, Pro at $249/month, and Scale at $499/month, with Enterprise pricing available on request. My AskAI offers three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Customerly charges $300 per 1,000 tickets/chats, which is significantly higher compared to Zipchat’s $86 and My AskAI’s $99. This makes My AskAI a more cost-effective option for businesses with high volumes of support interactions.
Customerly’s Essential plan does not offer usage-based billing, while the other tiers do. Zipchat has specific reply limits for each plan, ranging from 500 to 6,000 replies per month. My AskAI’s Essentials plan includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations, with an additional charge of $0.10 per conversation beyond these limits.
Both Customerly and My AskAI support human handover, allowing seamless transitions from AI to human agents. Zipchat, however, does not offer this feature.
All three platforms—Customerly, Zipchat, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
Customerly and My AskAI both include an AI email assistant, whereas Zipchat does not. This feature can automate email responses, saving time and improving efficiency.
All three platforms support email lead capture, aiding in the collection of potential customer information for marketing and follow-up purposes.
Customerly imposes interaction limits based on the plan, ranging from 1,000 to 50,000 interactions. Zipchat limits the number of webpages from 1,000 to 30,000 based on the plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.
Customerly does not specify the number of chatbots/agents available. Zipchat's Starter plan includes 2 chatbots, while other plans do not specify. My AskAI offers one chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly offers a hosted help centre and a chatbot flow builder, while Zipchat and My AskAI do not.
Customerly integrates with Help Center, while Zipchat supports various content sources such as websites, files, and customer conversations. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Customerly integrates with platforms like Wordpress, Zapier, and Google Analytics. Zipchat connects with Shopify, Facebook, WhatsApp, and Instagram. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, making it highly versatile for end-user interactions.
All three platforms are GDPR compliant but lack SOC-2 compliance. Support options vary: Customerly does not specify support details, Zipchat offers uniform support across plans, and My AskAI provides tiered sup
