Customerly and Wonderchat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Customerly offers a range of pricing plans starting from $9 per month for the Essential plan, which does not include usage-based billing, to $299 per month for the Enterprise plan, which does. The cost per 1,000 tickets or chats is $300. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities. This positions Customerly as a comprehensive solution for businesses looking for a robust set of features at varying price points.
Wonderchat, on the other hand, provides a more cost-effective option with a price of $41 per 1,000 tickets or chats. Its pricing plans range from $49.99 per month for the Lite plan to $499.99 per month for the Professional plan, with an Enterprise option available upon request. Wonderchat also includes human handover, analytics and insights, and email lead capture, but lacks an AI email assistant. With its higher message allowances per tier and lower per-ticket cost, Wonderchat may appeal to businesses with higher volume needs and a focus on budget efficiency.
| Feature | Customerly | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $41 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Wonderchat, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each platform offers a range of features, pricing plans, and unique capabilities tailored to different business needs.
All three platforms—Customerly, Wonderchat, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their productivity and effectiveness.
Customerly offers four pricing tiers: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Wonderchat's plans are more expensive, starting with Lite at $49.99/month and going up to Professional at $499.99/month, with an Enterprise plan available upon request. My AskAI's plans are priced at Essentials for $60, Pro for $99, and an Enterprise plan available upon request, with a notable 30-day free trial for all plans that requires no credit card.
When it comes to the cost per 1,000 tickets or chats, Wonderchat is the most economical at $41, followed by My AskAI at $99, and Customerly at $300. This makes Wonderchat the most cost-effective option for handling a high volume of interactions.
Customerly's usage tiers are based on billing, starting from the Startup plan. Wonderchat offers specific message limits per plan, ranging from 3,000 to 30,000 messages. My AskAI provides clear usage tiers with Essentials allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred to a human agent when necessary.
Each platform provides conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
Customerly and My AskAI both offer an AI email assistant, a feature missing in Wonderchat. This capability can significantly enhance email communication efficiency.
All three platforms support email lead capture, enabling businesses to gather potential customer information and enhance their marketing efforts.
Customerly has interaction limits based on the plan, while Wonderchat offers character and webpage limits. My AskAI stands out by offering unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.
Wonderchat specifies the number of chatbots per plan, ranging from 2 to 5. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Customerly does not provide specific information on the number of chatbots or agents.
Customerly is the only platform that offers a hosted help center and a chatbot flow builder, features that are not available in Wonderchat or My AskAI.
Customerly integrates with its Help Center, while Wonderchat supports direct text inputs and various file types. My AskAI offers a wide range of integrations, including websites, multiple file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more, providing extensive content and knowledge management capabilities.
Customerly integrates with platforms like Wordpress, Zapier, and LinkedIn Ads. Wonderchat supports integrations with Wordpress, Webflow, and other website builders. My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various social media channels, enhancing its versatility and usability.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Wonderchat offers email support across all plans, with Zoom support for higher
