AI customer support features comparison: Customerly vs Wonderchat

Overview of AI Customer Support Tools

Customerly, Wonderchat, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each platform offers a range of features, pricing plans, and unique capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Customerly, Wonderchat, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their productivity and effectiveness.

Pricing Plans

Customerly offers four pricing tiers: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Wonderchat's plans are more expensive, starting with Lite at $49.99/month and going up to Professional at $499.99/month, with an Enterprise plan available upon request. My AskAI's plans are priced at Essentials for $60, Pro for $99, and an Enterprise plan available upon request, with a notable 30-day free trial for all plans that requires no credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Wonderchat is the most economical at $41, followed by My AskAI at $99, and Customerly at $300. This makes Wonderchat the most cost-effective option for handling a high volume of interactions.

Usage Tiers

Customerly's usage tiers are based on billing, starting from the Startup plan. Wonderchat offers specific message limits per plan, ranging from 3,000 to 30,000 messages. My AskAI provides clear usage tiers with Essentials allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be seamlessly transferred to a human agent when necessary.

Conversation Analytics/Insights

Each platform provides conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

Customerly and My AskAI both offer an AI email assistant, a feature missing in Wonderchat. This capability can significantly enhance email communication efficiency.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather potential customer information and enhance their marketing efforts.

Content Limits

Customerly has interaction limits based on the plan, while Wonderchat offers character and webpage limits. My AskAI stands out by offering unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.

Number of Chatbots/Agents

Wonderchat specifies the number of chatbots per plan, ranging from 2 to 5. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Customerly does not provide specific information on the number of chatbots or agents.

Hosted Help Centre and Chatbot Flow Builder

Customerly is the only platform that offers a hosted help center and a chatbot flow builder, features that are not available in Wonderchat or My AskAI.

Integrations (Content/Knowledge)

Customerly integrates with its Help Center, while Wonderchat supports direct text inputs and various file types. My AskAI offers a wide range of integrations, including websites, multiple file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more, providing extensive content and knowledge management capabilities.

Integrations (End Users)

Customerly integrates with platforms like Wordpress, Zapier, and LinkedIn Ads. Wonderchat supports integrations with Wordpress, Webflow, and other website builders. My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various social media channels, enhancing its versatility and usability.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Wonderchat offers email support across all plans, with Zoom support for higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise customers, ensuring comprehensive assistance.

AI Models Available and API Access

Customerly and Wonderchat primarily use GPT-4o, with Wonderchat also offering Claude 3 and Minstral AI. My AskAI offers GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for Enterprise, providing flexibility in AI model selection. All three platforms offer API access, allowing for custom integrations and advanced functionalities.

Conclusion

While each platform has its strengths, My AskAI stands out with its comprehensive AI features for support agents, flexible pricing, extensive integrations, unlimited content limits, and robust support options. These features position My AskAI as a versatile and powerful tool for businesses looking to enhance their customer support capabilities.