AI customer support features comparison: Customerly vs Watermelon

AI Customer Support Tools Overview

Customerly, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms—Customerly, Watermelon, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Customerly falls short, whereas both Watermelon and My AskAI provide these capabilities, enhancing their utility for support teams.

Pricing Plans

Customerly offers four pricing tiers: Essential ($9/month), Startup ($49/month), Pro ($90/month), and Enterprise ($299/month). Watermelon's pricing is higher, starting at €149/month for Basic, €299/month for Premium, €599/month for Business, and €1499/month for Enterprise. My AskAI offers competitive pricing with Essentials at $60/month, Pro at $99/month, and Enterprise available on a POA basis. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly among the three. Customerly charges $300, Watermelon $522, and My AskAI offers the most economical rate at $99. This makes My AskAI a cost-effective choice for handling large volumes of interactions.

Usage Tiers

Customerly's usage tiers are based on the plan, with the Essential plan lacking usage-based billing, while the other plans include it. Watermelon's usage is feature-based, offering unlimited channels across all plans. My AskAI provides clear usage tiers: Essentials allows 200 conversations per month, Pro 1,000 conversations, and Enterprise offers unlimited conversations. Additional conversations are priced at $0.10 each.

Human Handover and Conversation Analytics

All three platforms support human handover and offer conversation analytics/insights, ensuring seamless transitions between AI and human agents and providing valuable data on customer interactions.

AI Email Assistant and Email Lead Capture

Customerly and My AskAI both feature an AI email assistant, whereas Watermelon does not. All three platforms support email lead capture, aiding in lead generation and customer engagement.

Content Limits

Customerly's content limits range from 1,000 to 50,000 interactions depending on the plan. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring content is always current.

Number of Chatbots/Agents

Customerly does not specify the number of chatbots/agents. Watermelon offers different numbers of chatbots depending on the plan, ranging from none in Basic to ten in Enterprise. My AskAI provides one chatbot with two modes (public and private) in Essentials and Pro, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Customerly and Watermelon both offer a hosted help center, while My AskAI does not. Customerly includes a chatbot flow builder, a feature not available in Watermelon or My AskAI.

Integrations

Customerly integrates with various platforms like Wordpress, Zapier, and Google Ads. Watermelon supports live chat and social media integrations, with several features coming in early 2024. My AskAI offers extensive content/knowledge integrations, including Google Drive, Notion, Confluence, SharePoint, and more. For end-user integrations, My AskAI supports a wide range of platforms, including Zendesk, Intercom, Slack, and Teams.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with Watermelon providing extensive support options across different plans, including custom onboarding and customer success managers. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and comprehensive support including Slack and a success manager for Enterprise.

AI Models and API Access

Customerly and Watermelon use GPT-4o, with Watermelon also offering GPT-3.5 in its Premium plan. My AskAI provides GPT-4o across all plans and includes options for Claude and Gemini in the Enterprise plan. All three platforms offer API access, allowing for customization and integration with other systems.

Conclusion

My AskAI stands out with its competitive pricing, extensive integrations, and flexible usage tiers, making it a strong contender in the AI customer support market.