Customerly and Watermelon are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Customerly offers a range of plans including Essential, Startup, Pro, and Enterprise, with prices starting at $9 per month for the Essential plan and going up to $299 per month for the Enterprise plan. The cost per 1,000 tickets or chats is $300. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture. Customerly uses a usage-based billing model for its Startup, Pro, and Enterprise tiers, allowing flexibility based on the volume of interactions.
Watermelon, on the other hand, structures its pricing based on features rather than usage tiers, with plans starting from €149 per month for the Basic plan and reaching up to €1499 per month for the Enterprise plan. The cost per 1,000 tickets or chats is higher at $522. Watermelon also supports human handover, analytics and insights, and email lead capture, but does not offer an AI email assistant. Both platforms aim to streamline customer support processes, though they differ in pricing strategies and specific feature offerings.
| Feature | Customerly | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $522 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Customerly, Watermelon, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Customerly falls short, whereas both Watermelon and My AskAI provide these capabilities, enhancing their utility for support teams.
Customerly offers four pricing tiers: Essential ($9/month), Startup ($49/month), Pro ($90/month), and Enterprise ($299/month). Watermelon's pricing is higher, starting at €149/month for Basic, €299/month for Premium, €599/month for Business, and €1499/month for Enterprise. My AskAI offers competitive pricing with Essentials at $60/month, Pro at $99/month, and Enterprise available on a POA basis. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the three. Customerly charges $300, Watermelon $522, and My AskAI offers the most economical rate at $99. This makes My AskAI a cost-effective choice for handling large volumes of interactions.
Customerly's usage tiers are based on the plan, with the Essential plan lacking usage-based billing, while the other plans include it. Watermelon's usage is feature-based, offering unlimited channels across all plans. My AskAI provides clear usage tiers: Essentials allows 200 conversations per month, Pro 1,000 conversations, and Enterprise offers unlimited conversations. Additional conversations are priced at $0.10 each.
All three platforms support human handover and offer conversation analytics/insights, ensuring seamless transitions between AI and human agents and providing valuable data on customer interactions.
Customerly and My AskAI both feature an AI email assistant, whereas Watermelon does not. All three platforms support email lead capture, aiding in lead generation and customer engagement.
Customerly's content limits range from 1,000 to 50,000 interactions depending on the plan. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring content is always current.
Customerly does not specify the number of chatbots/agents. Watermelon offers different numbers of chatbots depending on the plan, ranging from none in Basic to ten in Enterprise. My AskAI provides one chatbot with two modes (public and private) in Essentials and Pro, and unlimited chatbots in the Enterprise plan.
Customerly and Watermelon both offer a hosted help center, while My AskAI does not. Customerly includes a chatbot flow builder, a feature not available in Watermelon or My AskAI.
Customerly integrates with various platforms like Wordpress, Zapier, and Google Ads. Watermelon supports live chat and social media integrations, with several features coming in early 2024. My AskAI offers extensive content/knowledge integrations, including Google Drive, Notion, Confluence, SharePoint, and more. For end-user integrations, My AskAI supports a wide range of platforms, including Zendesk, Intercom, Slack, and Teams.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with Watermelon providing extensive support options across different plans, including custom onboarding and customer success managers. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and comprehensive support including Slack and a success manager for Enterprise.
