Customerly and Voiceflow are AI customer support tools designed to help businesses deflect support tickets and manage customer interactions more efficiently. Customerly offers a range of pricing plans starting from $9 per month for the Essential plan, up to $299 per month for the Enterprise plan, with usage-based billing for higher tiers. It provides features such as human handover, analytics and insights, an AI email assistant, and email lead capture. The cost per 1,000 tickets or chats is $300.
Voiceflow, on the other hand, structures its pricing based on the number of monthly AI tokens, with a free Sandbox tier offering 100k tokens and paid plans ranging from $50 per month for the Pro tier to custom pricing for the Enterprise tier. Voiceflow includes analytics and insights and email lead capture but does not offer human handover or an AI email assistant. The cost per 1,000 tickets or chats is determined on a POA (Price on Application) basis.
In summary, while both Customerly and Voiceflow provide robust AI customer support solutions with analytics and email lead capture capabilities, they differ significantly in their pricing structures and additional features such as human handover and AI email assistants. Customerly's clear pricing per 1,000 tickets and comprehensive feature set may appeal to businesses seeking straightforward costs and extensive support options, whereas Voiceflow's token-based pricing and scalability might be more suitable for businesses with varying interaction volumes.
| Feature | Customerly | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | POA | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Help Center | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and capabilities, catering to different business needs and budgets.
All three platforms—Customerly, Voiceflow, and My AskAI—provide AI customer support features. However, My AskAI distinguishes itself by also offering AI features specifically designed for support agents, which is not available in Customerly and Voiceflow.
Customerly offers a range of plans from Essential at $9 per month to Enterprise at $299 per month. Voiceflow's pricing starts with a free Sandbox plan and goes up to a custom-priced Enterprise plan. My AskAI has a more streamlined pricing structure with plans ranging from $60 to $99 per month, along with a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
My AskAI stands out with a competitive rate of $99 per 1,000 tickets/chats, compared to Customerly's $300. Voiceflow's pricing for this metric is available on request (POA), making it less transparent.
Customerly and Voiceflow use a token-based or interaction-based system, while My AskAI offers a clear conversation-based tier system. My AskAI's Essentials plan includes 200 conversations per month, with additional conversations priced at $0.10 each, making it easier to predict costs.
Both Customerly and My AskAI support human handover, ensuring seamless transitions from AI to human agents when necessary. Voiceflow does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI and Customerly both offer AI email assistants, a feature not available in Voiceflow. This capability can significantly enhance email response efficiency.
Customerly, Voiceflow, and My AskAI all support email lead capture, aiding businesses in generating and managing leads effectively.
Customerly has tiered interaction limits, while Voiceflow's limits are based on the number of knowledge base sources per agent. My AskAI offers unlimited webpages and documents across all plans, which are automatically updated, providing more flexibility and ease of use.
Voiceflow offers a more scalable solution with unlimited agents in its higher-tier plans. My AskAI provides one agent with two modes (public and private) in its Essentials and Pro plans, and unlimited agents in its Enterprise plan. Customerly does not specify the number of chatbots/agents.
Customerly is the only platform among the three that offers a hosted help center, which can be beneficial for businesses looking to provide a centralized support resource.
Both Customerly and Voiceflow include a chatbot flow builder, a feature not available in My AskAI. This tool allows for the creation of customized chatbot interactions.
My AskAI supports a wide range of integrations including websites, various file types, and third-party software like Google Drive, Notion, and Salesforce. Customerly's integrations are limited to its Help Center, while Voiceflow supports multiple sources like websites and files but has fewer third-party software integrations compared to My AskAI.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and various social media channels. Customerly and Voiceflow also provide integrations but with a narrower scope compared to My AskAI.
All three platforms are GDPR compliant. Voiceflow is the only platform that is
