Customerly and Userlike are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Customerly offers a range of pricing plans starting from $9 per month for the Essential tier up to $299 per month for the Enterprise tier, with usage-based billing for higher tiers. It charges $300 per 1,000 tickets or chats. Key features of Customerly include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers, which range from a free plan to a custom-priced Flex plan. Specific pricing for 1,000 tickets or chats is provided on request (POA). Unlike Customerly, Userlike does not offer human handover or an AI email assistant but does include analytics and insights, as well as email lead capture. Userlike's additional features include WhatsApp Campaigns at $39 per month and additional users at $20 per month. The AI Automation Hub's pricing is not specified.
| Feature | Customerly | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | POA | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Help Center | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a range of features and pricing plans, catering to different business needs.
All three platforms, Customerly, Userlike, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically for support agents, which neither Customerly nor Userlike provide.
Customerly offers four pricing tiers: Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. Userlike's plans range from a free tier to Team at $130 per month, Corporate at $350 per month, and a custom Flex plan. Userlike also charges $39 per month for WhatsApp Campaigns and $20 per month for additional users, with AI Automation Hub pricing not specified. My AskAI offers Essentials at $60, Pro at $99, and Enterprise plans on a POA basis, with a 30-day free trial available for all plans without requiring a credit card.
For handling 1,000 tickets or chats, Customerly charges $300, while My AskAI offers a more cost-effective solution at $99. Userlike's pricing for this metric is provided on a POA basis, making it less transparent.
Customerly's usage tiers vary by plan, with only the Startup, Pro, and Enterprise plans offering usage-based billing. Userlike provides unlimited conversations across all its paid plans. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
Both Customerly and My AskAI support human handover, enabling seamless transitions from AI to human agents. Userlike does not offer this feature, which could be a limitation for businesses requiring complex support interactions.
All three platforms—Customerly, Userlike, and My AskAI—provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI and Customerly both feature AI email assistants, while Userlike does not. This capability can significantly enhance email-based customer support efficiency.
Email lead capture is supported by all three platforms, making them viable options for businesses looking to grow their customer base through email marketing.
Customerly’s content limits vary by plan, ranging from 1,000 to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing a more flexible and scalable solution. Userlike does not specify content limits.
My AskAI provides clear information on the number of chatbots/agents per plan, with Essentials and Pro plans supporting one chatbot in two modes (public and private) and the Enterprise plan offering unlimited chatbots. Customerly and Userlike do not specify the number of chatbots or agents supported.
Customerly is the only platform among the three that offers a hosted help center. Both Userlike and My AskAI do not provide this feature.
Customerly and Userlike both include a chatbot flow builder, enabling businesses to create custom chatbot interactions. My AskAI does not offer a flow builder, focusing instead on robust integrations and AI capabilities.
My AskAI supports a wide range of integrations for content and knowledge, including websites, various file types, and platforms like Google Drive, Notion, Confluence, and more. Customerly integrates primarily with its Help Center, while Userlike supports FAQ documents, customer service transcripts, and product documentation.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and many more. Customerly integrates with tools such as Wordpress, Zapier, and Google Analytics, while Userlike supports website chat and various messaging platforms like WhatsApp, Facebook Messenger, and Telegram.
All three platforms are GDPR compliant. However, none of them are SOC-2 compliant. My AskAI offers various levels of support, including web, email, video, and dedicated success managers for Enterprise plans. Userlike provides GPT-4 support across its plans, with professional onboarding and dedicated account managers for the Flex plan. Customerly’s support details are not specified.
My AskAI offers multiple AI models, including GPT-4o, Claude, and Gemini, across its plans. Customerly uses GPT-4o, and Userlike offers GPT-4 in its Corporate and Flex plans, with unspecified models for other tiers.
All three platforms—Customerly, Userlike, and My AskAI—provide API access, allowing for custom integrations and extended functionality.
In summary, My AskAI distinguishes itself with its AI features for support agents, cost-effective pricing for handling tickets/chats, extensive integrations, and multiple AI models. Customerly and Userlike offer unique features and pricing structures, catering to different business needs and preferences.
