AI customer support features comparison:Customerlyvs Userdesk

Overview

Customerly, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—Customerly, Userdesk, and My AskAI—offer AI customer support features, making them suitable for businesses looking to automate their customer service operations. However, My AskAI stands out by also offering AI features specifically for support agents, which Customerly lacks and Userdesk has yet to confirm.

Pricing Plans

Customerly offers four pricing plans: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Userdesk provides a broader range with a Free plan, Hobby at $19/month, Growth at $49/month, Pro at $99/month, and Enterprise at $499/month. Additionally, they have an option to remove "Powered by Userdesk" for $39/month. My AskAI offers three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing available on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

In terms of AI pricing per 1,000 tickets or chats, Customerly charges $300, Userdesk charges $24, and My AskAI charges $99. This makes Userdesk the most cost-effective option for high-volume AI interactions, though My AskAI offers a middle ground with more advanced capabilities.

Usage Tiers

Customerly's usage tiers are based on different plans with varying interaction limits. Userdesk offers specific message limits per plan, ranging from 30 AI messages per month on the Free plan to 100,000 messages on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited on the Enterprise plan, with an additional $0.10 per conversation beyond these limits.

Human Handover and Conversation Analytics

Both Customerly and My AskAI support human handover, allowing complex queries to be escalated to human agents. Userdesk does not offer this feature. For conversation analytics and insights, Customerly and My AskAI provide this capability, while Userdesk does not, making My AskAI a more robust option for data-driven decision-making.

AI Email Assistant and Email Lead Capture

Customerly and My AskAI both offer AI email assistants and email lead capture features. Userdesk lacks the AI email assistant but does provide email lead capture, aligning with Customerly and My AskAI on this front.

Content Limits

Customerly's content limits vary by plan, from 1,000 interactions on the Essential plan to 50,000 on the Enterprise plan. Userdesk offers training word limits ranging from 50,000 on the Free plan to 50,000,000 on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it highly flexible for content management.

Number of Chatbots/Agents

Customerly does not specify the number of chatbots or agents per plan. Userdesk provides 1 chatbot on the Free and Hobby plans, 2 on the Growth plan, 5 on the Pro plan, and 50 on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Customerly is the only platform among the three that offers a hosted help center and a chatbot flow builder. Userdesk and My AskAI do not provide these features, which could be a consideration for businesses looking for comprehensive help center capabilities.

Integrations

Customerly integrates with a variety of platforms such as WordPress, Zapier, and LinkedIn Ads. Userdesk supports integrations with websites, files, and Notion pages. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and multiple CRM and messaging platforms like Zendesk, Intercom, and Slack, providing a more extensive range of integrations compared to its competitors.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Support options vary, with My AskAI offering web and email support on the Essentials plan, priority support on the Pro plan, and dedicated Slack and success manager support on the Enterprise plan. Customerly and Userdesk do not specify their support options.

AI Models and API Access

Customerly and My AskAI use GPT-4o, while Userdesk offers GPT-3.5 and GPT-4 depending on the plan. All three platforms provide API access, allowing for custom integrations and extended functionality.

Conclusion

Customerly, Userdesk, and My AskAI each offer a range of features suitable for different business needs. My AskAI stands out with its comprehensive AI capabilities, flexible content limits, and extensive integrations, making it a strong contender in the AI customer support market.