Customerly and Stonly are AI customer support tools designed to help businesses deflect support tickets by automating responses and providing detailed analytics. Customerly offers a range of pricing plans starting from $9 per month for the Essential plan, scaling up to $299 per month for the Enterprise plan. The cost per 1,000 tickets or chats is $300, with usage-based billing available for most tiers. Key features of Customerly include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities.
In contrast, Stonly's pricing for 1,000 tickets or chats is provided on a quote basis, and it offers three main pricing plans: Starter at $124 per month, Business at $249 per month, and a custom-priced Enterprise plan. Unlike Customerly, Stonly does not support human handover or an AI email assistant, nor does it offer email lead capture. However, it does provide analytics and insights to help businesses understand and improve their customer support interactions. These differences highlight Customerly's broader feature set and more transparent pricing structure compared to Stonly's more tailored, higher-tiered pricing and feature offerings.
| Feature | Customerly | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | POA | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Customerly pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
My AskAI, Customerly, and Stonly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities that cater to different business needs.
All three platforms—Customerly, Stonly, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Customerly nor Stonly provide.
Customerly offers four pricing plans: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Stonly's pricing starts at $124/month for the Starter plan and goes up to $249/month for the Business plan, with custom pricing for the Enterprise plan. My AskAI's plans are Essentials at $60/month, Pro at $99/month, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly between the platforms. Customerly charges $300, while My AskAI offers a more competitive rate at $99. Stonly’s pricing is provided on application (POA), making it less transparent in comparison.
Customerly's usage tiers are based on different plans, with the Essential plan not offering usage-based billing and higher plans providing it. Stonly does not provide specific details on usage tiers. My AskAI offers clear usage tiers: Essentials allows 200 conversations per month, Pro allows 1,000, and Enterprise offers unlimited conversations. Additional conversations cost $0.10 each.
Both Customerly and My AskAI support human handover, enabling seamless transition from AI to human agents. Stonly does not offer this feature, potentially limiting its effectiveness in more complex support scenarios.
All three platforms—Customerly, Stonly, and My AskAI—offer conversation analytics and insights, helping businesses to understand and improve their customer interactions.
Customerly and My AskAI both provide AI email assistants and email lead capture features, enhancing their ability to manage customer inquiries and generate leads. Stonly lacks these capabilities.
Customerly imposes content limits based on the plan, ranging from 1,000 interactions in the Essential plan to 50,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility. Stonly does not specify content limits.
Customerly and Stonly do not provide specific details on the number of chatbots or agents. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Customerly and Stonly both offer hosted help centers. My AskAI does not provide a hosted help center, focusing instead on direct integrations and AI-driven support.
Customerly includes a chatbot flow builder, allowing for customized interaction flows. Stonly and My AskAI do not offer this feature, potentially limiting customization options.
Customerly integrates with its Help Center, while Stonly does not provide specific information on content integrations. My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more, making it highly versatile.
Customerly integrates with platforms like WordPress, Zapier, and Google Analytics. Stonly offers integrations with Segment, Zapier, and Freshpaint. My AskAI provides extensive integrations with platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, and more, offering broader connectivity options.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with My AskAI offering web and email support for Essentials, priority support for Pro, and dedicated support channels for Enterprise. Stonly and Customerly’s support details are less specified.
Customerly uses GPT-4o, while Stonly does not specify its AI models. My AskAI offers GPT-4o across all plans, with the Enterprise plan also supporting Claude and Gemini. All three platforms provide API access for integrat
