AI customer support features comparison:Customerlyvs SiteGPT

Introduction

Customerly, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each of these platforms offers unique features, pricing tiers, and capabilities, making them suitable for different business needs. This summary provides an objective comparison to help you understand their positions in the market.

AI Customer Support Features

All three platforms—Customerly, SiteGPT, and My AskAI—offer AI customer support features. These features are designed to automate responses and handle customer inquiries efficiently. However, only SiteGPT and My AskAI extend their AI capabilities to support agents, which can significantly enhance internal operations.

Pricing Plans

Customerly offers four pricing plans ranging from $9 to $299 per month. SiteGPT's plans start at $49 and go up to $999 per month, with additional charges for removing branding and extra messages. My AskAI's pricing is more streamlined, with plans starting at $60 and going up to enterprise-level pricing on a per-quote basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost for AI handling per 1,000 tickets/chats varies significantly across the platforms. Customerly charges $300, SiteGPT is more affordable at $25, and My AskAI offers a middle ground at $99. This makes SiteGPT the most cost-effective for high-volume AI interactions.

Usage Tiers

Customerly's usage tiers are based on different plans with usage-based billing for higher tiers. SiteGPT offers fixed message limits per month, ranging from 4,000 to unlimited messages. My AskAI provides a simpler structure with conversation limits and charges $0.10 per conversation beyond those limits.

Human Handover and Analytics

All three platforms support human handover, ensuring that complex queries can be escalated to human agents. They also provide conversation analytics and insights, helping businesses understand customer interactions better.

AI Email Assistant

Customerly and My AskAI offer AI email assistants, whereas SiteGPT does not. This feature can be particularly useful for automating email responses and managing email queries efficiently.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to collect and manage leads effectively.

Content Limits

Customerly's content limits vary by plan, with the highest tier allowing up to 50,000 interactions. SiteGPT's content limits are based on the number of training web pages, going up to 100,000 pages. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically.

Number of Chatbots/Agents

SiteGPT and My AskAI specify the number of chatbots or agents allowed per plan. SiteGPT ranges from 1 to unlimited chatbots, while My AskAI offers 1 chatbot with public and private modes in lower tiers and unlimited chatbots for enterprise customers.

Hosted Help Centre and Chatbot Flow Builder

Customerly is the only platform that offers a hosted help center and a chatbot flow builder, which can be beneficial for creating structured and customizable support flows.

Integrations

Customerly integrates with various content and end-user platforms like Help Center, Wordpress, and Zapier. SiteGPT offers a wide range of content integrations, including Google Drive, Dropbox, and Notion, and end-user integrations like Slack and Zendesk. My AskAI provides extensive integrations with content platforms (e.g., Google Drive, Notion) and end-user platforms (e.g., Zendesk, Intercom, HubSpot, Slack), making it highly versatile.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Support varies, with SiteGPT offering email and phone support at higher tiers, and My AskAI providing web, email, and video support, with Slack and a success manager for enterprise customers.

AI Models and API Access

All platforms use GPT-4o as their AI model. My AskAI offers additional models like Claude and Gemini for its enterprise plan. API access is available across all three platforms, allowing for further customization and integration.

Conclusion

Customerly, SiteGPT, and My AskAI each offer a robust set of features for AI customer support. While Customerly provides unique features like a hosted help center and chatbot flow builder, SiteGPT stands out for its cost-effective AI pricing. My AskAI offers a balanced approach with extensive integrations, flexible pricing, and additional AI models, making it a versatile choice for businesses looking to enhance their customer support capabilities.